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Eap Intake Coordinator Jobs (NOW HIRING)

ARC Health

Intake Coordinator

$24 - $26/hr

Employee Assistance Program (EAP) with confidential mental health and life support resources * Generous paid time off and additional paid holidays Requirements Intake Coordinator Qualifications

ACDS Inc

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MPDU INTAKE COORDINATOR

Annapolis, MD · On-site

$65K - $75K/yr

The Intake Coordinator will guide applicants through the process, verify eligibility, and ... EAP). Other benefits include a generous vacation and sick leave. Company Description Arundel ...

ARC Health Partners

Intake Coordinator

Cumming, GA · On-site

$18 - $20/hr

Intake Coordinator Location: This is an onsite position in Cumming, GA and possibly 1 day/week in ... Employee Assistance Program (EAP) with confidential mental health and life support resources

Focus Forward Counseling

Intake Coordinator

Cumming, GA · On-site

$18 - $20/hr

Intake Coordinator Location: This is an onsite position in Cumming, GA and possibly 1 day/week in ... Employee Assistance Program (EAP) with confidential mental health and life support resources

ARC Health

Intake Coordinator

Cumming, GA · On-site

$18 - $20/hr

Intake Coordinator Location: This is an onsite position in Cumming, GA and possibly 1 day/week in ... Employee Assistance Program (EAP) with confidential mental health and life support resources

Abode Services

Intake Coordinator

Vallejo, CA · On-site

$27.50 - $30.25/hr

The Intake Coordinator is responsible for the initial screening and management of referrals to ... FSA, EAP, Commuter Checks, Life Insurance, Legal, and more * 3% retirement match/contribution

The Salvation Army ARC Canoga Park

$21.67/hr

Employee Assistance Program (EAP) * Employee Referral Bonuses As our enthusiastic and hardworking Intake Coordinator, you will be responsible for (but not limited to): Intake Coordinator * Screen and ...

The Salvation Army USA Western Territory

$21.67/hr

Employee Assistance Program (EAP) * Employee Referral Bonuses As our enthusiastic and hardworking Intake Coordinator, you will be responsible for (but not limited to): Intake Coordinator * Screen and ...

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How much do eap intake coordinator jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for eap intake coordinator in the United States is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an EAP Intake Coordinator?

To thrive as an EAP Intake Coordinator, you need a background in psychology, counseling, or social work, often supported by a relevant degree or certification. Familiarity with case management software, appointment scheduling systems, and confidentiality protocols is typically required. Exceptional interpersonal skills, active listening, and the ability to remain calm and organized under pressure help you excel in this role. These skills ensure efficient intake processes, appropriate referrals, and supportive client experiences during potentially stressful situations.

What is an EAP Intake Coordinator?

An EAP Intake Coordinator is a professional who serves as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). Their primary responsibilities include gathering initial information, assessing the needs of the individual, and connecting them with appropriate resources or counseling services. EAP Intake Coordinators ensure confidentiality and provide support for issues such as mental health, substance abuse, workplace stress, and personal concerns. They play a critical role in helping employees access timely and effective support services.

Is an Eap Intake Coordinator job stressful?

An Eap Intake Coordinator job can be stressful due to the need to handle sensitive client information, manage multiple cases, and respond to urgent mental health needs. The role requires strong communication skills, emotional resilience, and the ability to work under pressure, especially in high-demand environments. However, stress levels vary depending on workload, workplace support, and individual coping strategies.

What is the difference between Eap Intake Coordinator vs Eap Case Manager?

AspectEap Intake CoordinatorEap Case Manager
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; certifications may include EAP-specific trainingUsually holds a bachelor's or master's degree in social work, psychology, or counseling; may have additional licensure or certifications
Work EnvironmentPrimarily performs intake assessments, scheduling, and client communication in an office or remote settingManages ongoing client cases, provides counseling, and coordinates services in clinical or community settings
Employer & IndustryUsed by Employee Assistance Programs (EAPs), healthcare providers, and corporate wellness servicesEmployed by mental health agencies, healthcare organizations, or EAP providers for ongoing case management

The main difference is that an Eap Intake Coordinator handles initial client intake and scheduling, while an Eap Case Manager manages ongoing client care and support. Both roles require related credentials and work within similar environments, but their responsibilities differ in scope and focus.

What are some common challenges faced by EAP Intake Coordinators in managing high call volumes while ensuring quality client support?

EAP Intake Coordinators often handle a high volume of calls from employees seeking support, which can be challenging when combined with the need to maintain empathy, accuracy, and confidentiality. Balancing efficiency with thoroughness is key, as coordinators must quickly assess client needs, provide appropriate resources, and document interactions carefully. This role requires strong multitasking skills and emotional resilience, as coordinators frequently address sensitive or urgent situations. Effective time management and access to supportive team structures can help manage these challenges while ensuring clients receive quality care.
More about Eap Intake Coordinator jobs
What cities are hiring for Eap Intake Coordinator jobs? Cities with the most Eap Intake Coordinator job openings:
What states have the most Eap Intake Coordinator jobs? States with the most job openings for Eap Intake Coordinator jobs include:
What job categories do people searching Eap Intake Coordinator jobs look for? The top searched job categories for Eap Intake Coordinator jobs are:
Eap Intake Coordinator jobs near you
Infographic showing various Eap Intake Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $44,160 per year, or $21.2 per hour.

Intake Coordinator

ARC Health

Remote

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Type
Full-time
Description
Intake Coordinator
Location: This is a remote position
Compensation: $24- $26/hour; paid bi-weekly
Employment Type: W2, Full-Time, Non-Exempt
Schedule: Monday-Friday; 8:00 AM-4:00 PM or 9:00 AM-5:00 PM
We are looking for a motivated and organized Intake Coordinator to be the first point of contact for new patients and facilitate their journey into our care.
Job Summary
The Intake Coordinator offers trauma-informed advocacy for individuals requesting care at LynLake. This position prioritizes the intentional alignment of providers with individual client needs, oversees the Centralized Scheduling Pilot's administrative logistics, and maintains comprehensive ownership over the end-to-end intake journey for all service lines at LynLake. By coordinating directly with clinicians and new clients, this position ensures a streamlined path to services from the first point of contact. Furthermore, the Intake Coordinator collaborates with the clinical team and LynLake leadership to facilitate the achievement of daily operations and long-term organizational objectives.
Intake Coordinator Responsibilities
  • Serve as the primary point of contact for prospective clients, providing a timely, compassionate, and professional intake experience from initial inquiry through successful onboarding.
  • Answer incoming phone calls during designated business hours (8:00 AM-4:00 PM or 9:00 AM-5:00 PM), maintain a minimum 90% incoming call answer rate, and ensure all phone, email, web, and internal referral inquiries receive a response by the following business day.
  • Manage the full intake and referral process by assessing client needs, coordinating appointments, organizing and monitoring live waitlists and internal referrals, facilitating appropriate provider matching based on specialty, clinical needs, and availability, coordinating therapy and psychiatric services when integrated care is indicated, and supporting clients through complex intake scenarios to ensure a successful therapeutic match.
  • Partner closely with providers, Clinical Leadership, Operations, and the Business Development Representative to support provider caseload growth, communicate referral requirements, facilitate seamless transitions of care, coordinate onboarding for new clients, and provide updates on provider availability, specialties, and clinical appropriateness.
  • Maintain accurate, timely, and organized documentation within Salesforce and other organizational systems, including referral tracking, provider caseload availability, specialty and educational background, intake workflows, waitlists, and operational metrics.
  • Maintain current onboarding materials, referral protocols, resource libraries, procedural guides, and other organizational documentation to ensure information remains accurate and accessible.
  • Provide onboarding and ongoing education to LynLake staff and providers regarding intake policies, procedures, referral workflows, and organizational expectations. Serve as a resource for clinicians while maintaining professional boundaries and ensuring consistent adherence to established organizational protocols.
  • Support operational excellence by monitoring intake workflows, identifying opportunities to improve efficiency and the client experience, collaborating across departments to ensure frictionless onboarding, and maintaining compliance with organizational policies and procedures.
  • Perform other duties and special projects as assigned.

Compensation and Benefits
  • Compensation: $24- $26 per hour; paid bi-weekly
  • 401(k) retirement plan with employer match up to 4%
  • Comprehensive medical, dental, and vision insurance for employees and eligible dependents
  • HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
  • Employer-paid life insurance and AD&D coverage
  • Employee Assistance Program (EAP) with confidential mental health and life support resources
  • Generous paid time off and additional paid holidays

Requirements
Intake Coordinator Qualifications
  • Bachelor's degree in psychology, Social Work, Behavioral Health, or a related field preferred, in lieu of education; experience working in a behavioral health or mental health setting may be considered.
  • Demonstrated commitment to delivering exceptional client service with the ability to build rapport and communicate effectively with clients, providers, referral sources, and internal teams.
  • Strong organizational, time management, and multitasking skills with exceptional attention to detail and the ability to effectively prioritize competing responsibilities.
  • Excellent verbal and written communication skills with a professional, compassionate, and engaging demeanor.
  • Experience using Electronic Health Record (EHR) systems; proficiency with Google Workspace and Salesforce or other CRM platforms preferred.
  • Working knowledge of mental health terminology, insurance processes, and behavioral health workflows preferred.
  • Understanding of trauma-informed care principles and a commitment to using inclusive, affirming, and client-centered communication.
  • Ability to maintain strict confidentiality, exercise sound judgment, and ensure compliance with HIPAA and organizational policies.
  • Highly self-motivated, adaptable, and collaborative with the ability to thrive in a fast-paced, growing organization and adjust to evolving workflows.
  • Strong critical thinking and problem-solving skills with the ability to navigate complex situations, identify solutions, and know when to escalate concerns appropriately.

About LynLake Centers for Wellbeing
LynLake Centers for WellBeing is an established, integrative group mental health and wellness practice serving the Twin Cities, MN. With more than 240 interdisciplinary clinicians and staff, we are committed to delivering high-quality, collaborative care while creating a supportive and sustainable work environment for clinicians. Our practice is guided by core values of creativity, integrity, and inclusivity, and we offer services across multiple locations with in-person, remote, and hybrid options available.
Clinicians at LynLake benefit from a well-established group practice with strong insurance contracts, integrated in-house referrals, and coordinated interdisciplinary care. We value autonomy alongside accountability and provide trauma-informed practice support, business development resources, and ongoing opportunities for clinical consultation and professional growth. As we continue to grow, we welcome licensed therapists who value collaboration, flexibility, and meaningful clinical work.
LynLake Centers for Wellbeing is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.
LynLake Centers for Wellbeing is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.
LynLake Centers for Wellbeing is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to careers@archealthpartners.com .
Salary Description
$24- $26 per hour

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