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Eap Intake Coordinator Jobs (NOW HIRING)

Hospice Home Care

INTAKE COORDINATOR

Little Rock, AR

$14.75 - $20/hr

Our Company Hospice Home Care Overview The Intake Coordinator is responsible for coordinating and ... Employee Assistance Program (EAP) * Vendor discounts Responsibilities * Prompt and accurate ...

BrightSpring

INTAKE COORDINATOR

Little Rock, AR · On-site

$14.75 - $20/hr

Our Company Hospice Home Care Overview The Intake Coordinator is responsible for coordinating and ... Employee Assistance Program (EAP) * Vendor discounts Responsibilities * Prompt and accurate ...

Hospice Home Care

INTAKE COORDINATOR

Little Rock, AR · On-site

$14.75 - $20/hr

Our Company Hospice Home Care Overview The Intake Coordinator is responsible for coordinating and ... Employee Assistance Program (EAP) * Vendor discounts Responsibilities * Prompt and accurate ...

LHH US

Patient Intake Coordinator

Fishers, IN · On-site

$16/hr

... are organization for a contract Patient Intake Coordinator rolebased in Fishers, IN ... EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the ...

LHH US

Patient Intake Coordinator

Fishers, IN · On-site

$16/hr

... are organization for a contract Patient Intake Coordinator rolebased in Fishers, IN ... EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the ...

LHH US

Patient Intake Coordinator

Carmel, IN · On-site

$16/hr

... network for a contract-to-hire Patient Intake Coordinator rolein the Carmel, IN area ... EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the ...

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How much do eap intake coordinator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for eap intake coordinator in the United States is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

What is an EAP Intake Coordinator?

An EAP Intake Coordinator is a professional who serves as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). Their primary responsibilities include gathering initial information, assessing the needs of the individual, and connecting them with appropriate resources or counseling services. EAP Intake Coordinators ensure confidentiality and provide support for issues such as mental health, substance abuse, workplace stress, and personal concerns. They play a critical role in helping employees access timely and effective support services.

What are the key skills and qualifications needed to thrive as an EAP Intake Coordinator?

To thrive as an EAP Intake Coordinator, you need a background in psychology, counseling, or social work, often supported by a relevant degree or certification. Familiarity with case management software, appointment scheduling systems, and confidentiality protocols is typically required. Exceptional interpersonal skills, active listening, and the ability to remain calm and organized under pressure help you excel in this role. These skills ensure efficient intake processes, appropriate referrals, and supportive client experiences during potentially stressful situations.

What are some common challenges faced by EAP Intake Coordinators in managing high call volumes while ensuring quality client support?

EAP Intake Coordinators often handle a high volume of calls from employees seeking support, which can be challenging when combined with the need to maintain empathy, accuracy, and confidentiality. Balancing efficiency with thoroughness is key, as coordinators must quickly assess client needs, provide appropriate resources, and document interactions carefully. This role requires strong multitasking skills and emotional resilience, as coordinators frequently address sensitive or urgent situations. Effective time management and access to supportive team structures can help manage these challenges while ensuring clients receive quality care.

What is the difference between Eap Intake Coordinator vs Eap Case Manager?

AspectEap Intake CoordinatorEap Case Manager
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; certifications may include EAP-specific trainingUsually holds a bachelor's or master's degree in social work, psychology, or counseling; may have additional licensure or certifications
Work EnvironmentPrimarily performs intake assessments, scheduling, and client communication in an office or remote settingManages ongoing client cases, provides counseling, and coordinates services in clinical or community settings
Employer & IndustryUsed by Employee Assistance Programs (EAPs), healthcare providers, and corporate wellness servicesEmployed by mental health agencies, healthcare organizations, or EAP providers for ongoing case management

The main difference is that an Eap Intake Coordinator handles initial client intake and scheduling, while an Eap Case Manager manages ongoing client care and support. Both roles require related credentials and work within similar environments, but their responsibilities differ in scope and focus.

Is an Eap Intake Coordinator job stressful?

An Eap Intake Coordinator job can be stressful due to the need to handle sensitive client information, manage multiple cases, and respond to urgent mental health concerns. The role requires strong communication skills, emotional resilience, and the ability to work under pressure, especially in high-demand environments. However, stress levels vary depending on the work setting and individual coping strategies.
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Eap Intake Coordinator jobs near you
Infographic showing various Eap Intake Coordinator job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,160 per year, or $21.2 per hour.

INTAKE COORDINATOR

Little Rock, AR

Hospice Home Care
Health Care and Social Assistance • 51 - 200 employees
Learn more about Hospice Home Careexternal

$14.75 - $20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 12 days ago

Job description

Our Company

Hospice Home Care

Overview

The Intake Coordinator is responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims. This position will also manage the coordination of timely verification of eligibility by obtaining insurance benefits and confirming preauthorization and referral requirements are met prior to the delivery of hospice and palliative services. This is designated as a safety sensitive position.

 

Our comprehensive benefits include:

  • Medical and dental benefits
  • Short- and long-term disability
  • Life insurance
  • Paid time off
  • 401(k) program
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Vendor discounts
Responsibilities
  • Prompt and accurate communication with insurance companies, patients, providers, and other staff
  • Review claims to ensure reimbursement requirements are met
  • Verification of patient information
  • Documentation of patient responsibility
  • Accurate keying of data
  • Update accounts as necessary
  • Research and follow-up on denials
  • Scan, upload, and email documents as needed to complete processes
  • Maintain patient information in accordance with HIPPA and company standards
  • Make recommendations for resolution
  • Cross-train in and perform other functions within the department as needed
Qualifications
  • High School diploma or GED required: Associates Degree in Medical Office and Billing preferred
  • Minimum of one (1) year experience in medical billing or medical insurance verification in a hospice environment
  • Must have valid driver's license, auto insurance, and reliable transportation
  • Strong knowledge of health insurance plans including Medicare, Medicaid, and commercial carriers
  • Ability to handle confidential information
  • Self-starter that is comfortable working independently as well as a part of a team
  • Ability to prioritize and organize workload effectively, ensuring completion of task within specified timeframes
  • Ability to successfully handle workflow demands
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Word, Excel, and Outlook
About our Line of BusinessHospice Home Care, an affiliate of Adoration Health, focuses on providing hospice care to local patients and their families. We concentrate on managing a patient's pain and other symptoms first and foremost, while also providing emotional and spiritual support to the family. The holistic care approach to providing hospice services by the entire care team sets Hospice Home Care apart. We believe the quality of life to be as important as length of life. Hospice Home Care offers routine home care, respite, general inpatient care, and continuous care. For more information, please visit www.hospicehomecare.com. Follow us on Facebook and LinkedIn.Employment Type: FULL_TIME

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