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Eap Intake Coordinator Jobs (NOW HIRING)

Salvation Army

Intake Coordinator - Anaheim

Anaheim, CA · On-site

$18.75 - $25.75/hr

Employee Assistance Program (EAP) * Employee Store Discounts * Great Work Perks Discounts ... Employee Referral Bonuses As our enthusiastic and hardworking Intake Coordinator, you will be ...

New

Mission Healthcare

Hospice Intake Coordinator

San Diego, CA · On-site

$26 - $32/hr

Employee Assistance Program (EAP) * Paid vacation, sick leave, and holidays * Tuition Reimbursement ... Is responsible for changing patient's status to NON ADMIT and coordinating with DPCS to ensure they ...

Adecco

Intake Coordinator Hybrid

Miami, FL · Hybrid

$18/hr

Adecco benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan. Our program provides ...

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How much do eap intake coordinator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for eap intake coordinator in the United States is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

What is an EAP Intake Coordinator?

An EAP Intake Coordinator is a professional who serves as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). Their primary responsibilities include gathering initial information, assessing the needs of the individual, and connecting them with appropriate resources or counseling services. EAP Intake Coordinators ensure confidentiality and provide support for issues such as mental health, substance abuse, workplace stress, and personal concerns. They play a critical role in helping employees access timely and effective support services.

What are the key skills and qualifications needed to thrive as an EAP Intake Coordinator?

To thrive as an EAP Intake Coordinator, you need a background in psychology, counseling, or social work, often supported by a relevant degree or certification. Familiarity with case management software, appointment scheduling systems, and confidentiality protocols is typically required. Exceptional interpersonal skills, active listening, and the ability to remain calm and organized under pressure help you excel in this role. These skills ensure efficient intake processes, appropriate referrals, and supportive client experiences during potentially stressful situations.

What are some common challenges faced by EAP Intake Coordinators in managing high call volumes while ensuring quality client support?

EAP Intake Coordinators often handle a high volume of calls from employees seeking support, which can be challenging when combined with the need to maintain empathy, accuracy, and confidentiality. Balancing efficiency with thoroughness is key, as coordinators must quickly assess client needs, provide appropriate resources, and document interactions carefully. This role requires strong multitasking skills and emotional resilience, as coordinators frequently address sensitive or urgent situations. Effective time management and access to supportive team structures can help manage these challenges while ensuring clients receive quality care.

What is the difference between Eap Intake Coordinator vs Eap Case Manager?

AspectEap Intake CoordinatorEap Case Manager
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; certifications may include EAP-specific trainingUsually holds a bachelor's or master's degree in social work, psychology, or counseling; may have additional licensure or certifications
Work EnvironmentPrimarily performs intake assessments, scheduling, and client communication in an office or remote settingManages ongoing client cases, provides counseling, and coordinates services in clinical or community settings
Employer & IndustryUsed by Employee Assistance Programs (EAPs), healthcare providers, and corporate wellness servicesEmployed by mental health agencies, healthcare organizations, or EAP providers for ongoing case management

The main difference is that an Eap Intake Coordinator handles initial client intake and scheduling, while an Eap Case Manager manages ongoing client care and support. Both roles require related credentials and work within similar environments, but their responsibilities differ in scope and focus.

Is an Eap Intake Coordinator job stressful?

An Eap Intake Coordinator job can be stressful due to the need to handle sensitive client information, manage multiple cases, and respond to urgent mental health concerns. The role requires strong communication skills, emotional resilience, and the ability to work under pressure, especially in high-demand environments. However, stress levels vary depending on the work setting and individual coping strategies.
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Eap Intake Coordinator jobs near you
Infographic showing various Eap Intake Coordinator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $44,160 per year, or $21.2 per hour.

Intake Coordinator - Anaheim

Anaheim, CA • On-site

The Salvation Army ARC Anaheim
See more jobs at The Salvation Army ARC Anaheimexternal

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program.  We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs.  The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR PROGRAM TEAM

Become part of the dedicated team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Anaheim ARC, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving, and teamwork skills while contributing to the success of our Program and its participants. 

EMPLOYEE BENEFITS OFFERED
  • Opportunity for career growth
  • Paid time off
  • Medical, Dental, and Vision
  • Wellness Program Incentives
  • Retirement Plan
  • Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance
  • Employee Assistance Program (EAP)
  • Employee Store Discounts
  • Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)
  • Employee Referral Bonuses

As our enthusiastic and hardworking Intake Coordinator, you will be responsible for (but not limited to):

  • Conduct screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Confer with referral agents and other extra-agency personnel concerning prospective beneficiaries and request written background information when necessary. Screen individuals on the phone when appropriate. Determine program eligibility or referral based on the personal interview and written information.
  • Refer ineligible applicants to other, more appropriate community agencies and institutions.
  • Process admitted beneficiaries via program/available services orientation. Explain applicable rules and regulations.
  • Obtain necessary signatures on all formal agreements; ensure new intake understands all key points.
  • Initiate case record folders, complete all data entry in all pertinent areas of the ARC software (BITS), make ID cards.
  • Dispense clothing requisitions- for new intakes. Take personal inventories of clothing and other belongings and arrange dormitory assignments in cooperation with Resident Manager; scheduling interviews with the Counselor or Chaplain.
  • Maintain ongoing contact with current and prospective referral sources to ensure referrals are kept at an adequate level to maintain program integrity. Devote a minimum of four (4) hours weekly to direct outreach in surrounding communities using an ARC vehicle.
  • Attendance at inter-agency meetings and conferences as needed or required.
  • Preparation of any reports or statistical information as required by Administrator for Program.
  • Maintain confidentiality of all records, including discharged files, as needed and required for program operation (CFR 42 & HIPAA). Prepare beneficiary files w/blank forms required by ARC Command.
  • Crosstrain to cover Program Aide tasks as needed.
  • Other duties as assigned by Administrator for Program.

Qualifications to be considered for this position:

  • BA in a Social Service field preferred
  • Two (2) years of verifiable professional related experience required
  • High School graduate or equivalent (GED) required
  • Possession of a valid Driver's License with acceptable driving record required
  • Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate.
  • Excellent organizational skills with attention to detail
  • Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families, and co-workers
  • Effective written and verbal communication skills
  • Strong customer service skills with the ability to work with diverse populations
Schedule:
  • Work schedules are determined by Management and employee must be flexible to always ensure adequate coverage.
  • Full-time employees may be scheduled to work any full-time shift including evenings, weekends, and holidays.