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Eap Intake Coordinator Jobs (NOW HIRING)

LHH US

Patient Intake Coordinator

Carmel, IN · On-site

$16/hr

... network for a contract-to-hire Patient Intake Coordinator rolein the Carmel, IN area ... EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the ...

Adecco

Intake Coordinator Hybrid

Miami, FL · Hybrid

$18/hr

Adecco benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan. Our program provides ...

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How much do eap intake coordinator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for eap intake coordinator in the United States is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

What is an EAP Intake Coordinator?

An EAP Intake Coordinator is a professional who serves as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). Their primary responsibilities include gathering initial information, assessing the needs of the individual, and connecting them with appropriate resources or counseling services. EAP Intake Coordinators ensure confidentiality and provide support for issues such as mental health, substance abuse, workplace stress, and personal concerns. They play a critical role in helping employees access timely and effective support services.

What are the key skills and qualifications needed to thrive as an EAP Intake Coordinator?

To thrive as an EAP Intake Coordinator, you need a background in psychology, counseling, or social work, often supported by a relevant degree or certification. Familiarity with case management software, appointment scheduling systems, and confidentiality protocols is typically required. Exceptional interpersonal skills, active listening, and the ability to remain calm and organized under pressure help you excel in this role. These skills ensure efficient intake processes, appropriate referrals, and supportive client experiences during potentially stressful situations.

What are some common challenges faced by EAP Intake Coordinators in managing high call volumes while ensuring quality client support?

EAP Intake Coordinators often handle a high volume of calls from employees seeking support, which can be challenging when combined with the need to maintain empathy, accuracy, and confidentiality. Balancing efficiency with thoroughness is key, as coordinators must quickly assess client needs, provide appropriate resources, and document interactions carefully. This role requires strong multitasking skills and emotional resilience, as coordinators frequently address sensitive or urgent situations. Effective time management and access to supportive team structures can help manage these challenges while ensuring clients receive quality care.

What is the difference between Eap Intake Coordinator vs Eap Case Manager?

AspectEap Intake CoordinatorEap Case Manager
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; certifications may include EAP-specific trainingUsually holds a bachelor's or master's degree in social work, psychology, or counseling; may have additional licensure or certifications
Work EnvironmentPrimarily performs intake assessments, scheduling, and client communication in an office or remote settingManages ongoing client cases, provides counseling, and coordinates services in clinical or community settings
Employer & IndustryUsed by Employee Assistance Programs (EAPs), healthcare providers, and corporate wellness servicesEmployed by mental health agencies, healthcare organizations, or EAP providers for ongoing case management

The main difference is that an Eap Intake Coordinator handles initial client intake and scheduling, while an Eap Case Manager manages ongoing client care and support. Both roles require related credentials and work within similar environments, but their responsibilities differ in scope and focus.

Is an Eap Intake Coordinator job stressful?

An Eap Intake Coordinator job can be stressful due to the need to handle sensitive client information, manage multiple cases, and respond to urgent mental health concerns. The role requires strong communication skills, emotional resilience, and the ability to work under pressure, especially in high-demand environments. However, stress levels vary depending on the work setting and individual coping strategies.
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Eap Intake Coordinator jobs near you
Infographic showing various Eap Intake Coordinator job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,160 per year, or $21.2 per hour.

Access/Intake Coordinator (Multilingual)

Portland, OR • On-site

Lutheran Community Services Northwest
Non-Profits • 501 - 1,000 employees
Learn more about Lutheran Community Services Northwestexternal

$20.96 - $31.45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope
WHAT WE WILL DO FOR YOU:
As an employer of choice, we're deeply committed to supporting our employees, because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind
  • A 37.5 per hour work week to ensure work/life balance
  • Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
  • Employer-paid short- and long-term disability insurance
  • Life insurance coverage at no cost to you
  • Up to 2 weeks of vacation in your first year (based on hours worked)
  • Up to 2 weeks of sick leave (based on hours worked)
  • 12 paid agency recognized holidays
  • 2 floating holidays to use your way
  • 403(b) retirement plan with employer matching (eligibility applies)
  • Access to our Employee Assistance Program (EAP) for you and your family
  • Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:
The Intake/Access Coordinator plays a crucial role in facilitating the intake and assessment process for individuals seeking multicultural counseling, family and community support services. This position requires excellent organizational and interpersonal skills to effectively coordinate and manage the intake procedures. The Intake Coordinator serves as the initial point of contact for clients, gathering essential information, conducting screenings, and ensuring a smooth transition into the appropriate programs or services. Addictions PSS, CADC, or CRM, and QMHA or QMHA-R with the ability to obtain QMHA within 30 days is required.
  • Serve as the first point of contact for individuals seeking services, either through phone calls, emails, referrals, or in-person interactions.
  • Conduct initial mental health and substance use screenings to gather necessary information about the client's needs, history, and current mental health status.
  • Triage based on the client's situation to determine appropriate services or level of care.
  • Track and monitor student grades and attendance through regular contact with families and teachers/school counselors.
  • Collaborate with clinicians, chemical dependency counselors, and other professionals to ensure accurate assessment and placement of clients.
  • Schedule intake appointments for clients and coordinate their enrollment into behavioral health programs or services.
  • Collaborate with internal staff and external providers to coordinate referrals and ensure timely access to appropriate services.
  • Maintain accurate and up-to-date records of client information, including demographic data, assessment results, and referral details.
  • Communicate with clients regarding appointment reminders, required documentation, and any necessary follow-up information.
  • Prepare and maintain intake forms, assessment tools, and other necessary documentation for client records and program compliance.
  • Enter client information accurately into the electronic health records (EHR) system or any other designated database
  • Generate reports and statistical data related to intake and referral activities, as required by the organization or regulatory agencies.
  • Maintain confidentiality and adhere to all relevant privacy regulations, such as HIPAA (Health Insurance Portability and Accountability Act) and 42 CFR Part 2.
  • Communicate effectively with clients, families, and referring agencies to address inquiries, provide information, and ensure a positive experience.
  • Collaborate with the clinical team to discuss assessment findings, treatment options, and appropriate referrals.
  • Stay informed about available behavioral health resources, treatment options, and community programs to provide accurate information and referrals.
  • Develop and maintain relationships with community organizations, healthcare providers, and other stakeholders to facilitate seamless referrals and collaborations.
  • Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record-keeping and reporting requirements.
  • Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.
  • Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.
  • Other duties as assigned.

HOW YOU WILL BE A GREAT FIT:
  • Addictions PSS, CADC, or CRM, and QMHA or QMHA-R with the ability to obtain QMHA within 30 days is required.
  • Excellent communication skills with the ability to read, write, and speak in English. Fluency in the additional following language(s): Arabic, Burmese, Dari, French, Karen, Pashto, Rohingya, Spanish, Somali, Swahili, and Ukrainian preferred.
  • Standard LCSNW criminal clearance, including national sex offender, ORCHARDS, SAM/OIG.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we're unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.

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