ZipRecruiter

Log In

1

E Commerce Customer Service Jobs (NOW HIRING)

Sunny Health & Fitness

Customer Experience & Conversion Optimization * Continuously refine the user experience across ... Align internal teams around e-commerce goals and ensure timely and accurate execution of digital ...

Live Comfortably

... Chain, and Customer Service, you will drive innovation, optimize the customer experience, and ... Develop and execute the long-term eCommerce and DTC growth strategy aligned with company objectives.

Eccalon LLC

E-Commerce Manager

Detroit, MI · On-site

Epoch Sports is seeking a E-Commerce & Customer Experience Manager to lead the charge across our ... self-service options * Track and escalate recurring feedback to internal teams (product, ops ...

AIR Control Concepts

E Commerce Associate

West Chester, PA · On-site

$60K - $65K/yr

Specialty HVAC Solutions, Parts & Services | ETS HVAC Essential Duties and Responsibilities: As the Ecommerce Customer Support Representative, you will: * Serve as a primary point of contact for e ...

AIR Control Concepts

E Commerce Associate

West Chester, PA · On-site

$60K - $65K/yr

Specialty HVAC Solutions, Parts & Services | ETS HVAC Essential Duties and Responsibilities: As the Ecommerce Customer Support Representative, you will: * Serve as a primary point of contact for e ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

Director of E-Commerce Ballerina Farm Springville, UT Full-time About Ballerina Farm A family-run ... Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

Director of E-Commerce Ballerina Farm Springville, UT Full-time About Ballerina Farm A family-run ... Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

Director of E-Commerce Ballerina Farm Springville, UT Full-time About Ballerina Farm A family-run ... Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

Director of E-Commerce Ballerina Farm Springville, UT Full-time About Ballerina Farm A family-run ... Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ...

previous page

Showing results 41-60

All JobsE Commerce Customer Service Jobs

E Commerce Customer Service information

See salary details

$9

$18

$26

How much do e commerce customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for e commerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is e commerce customer service?

E Commerce Customer Service refers to the support and assistance provided to customers who shop online, typically through websites or apps. This includes answering inquiries, resolving issues related to orders, payments, shipping, returns, and providing product information. The goal is to ensure a smooth and satisfying shopping experience for customers, which can lead to increased loyalty and positive reviews. E Commerce Customer Service is often delivered through various channels such as email, chat, phone, or social media.

What are some common challenges faced by e commerce customer service representatives, and how can they be effectively managed?

E-Commerce Customer Service representatives often encounter challenges such as managing high volumes of inquiries during peak seasons, resolving complex issues related to orders or returns, and maintaining customer satisfaction across multiple digital channels. To manage these challenges effectively, representatives typically rely on strong communication skills, thorough knowledge of the company's products and policies, and proficiency with customer relationship management (CRM) software. Support from a collaborative team environment and ongoing training also help in handling escalations and ensuring prompt, accurate responses to customer concerns.

What are the key skills and qualifications needed to thrive as an e commerce customer service representative, and why are they important?

To thrive as an E-Commerce Customer Service Representative, you need a strong understanding of online retail processes, product knowledge, and customer support, often supported by experience in a similar role or relevant training. Familiarity with CRM software, order management systems, and communication platforms like Zendesk or Shopify is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills for handling diverse customer inquiries and resolving issues effectively. These skills ensure customer satisfaction, foster loyalty, and support the smooth operation of digital sales channels.

What is the difference between E Commerce Customer Service vs E Commerce Sales Associate?

AspectE Commerce Customer ServiceE Commerce Sales Associate
Primary RoleAssist customers with inquiries, issues, and order supportPromote products, handle sales, and close transactions
Skills NeededCommunication, problem-solving, product knowledgeSales techniques, product knowledge, persuasion skills
Work EnvironmentOnline support platforms, chat, email, phoneOnline storefronts, live chat, promotional events
Common CertificationsCustomer service certifications, product trainingSales certifications, product training

While both roles operate within the e-commerce industry, E Commerce Customer Service focuses on supporting customers post-purchase, resolving issues, and ensuring satisfaction. E Commerce Sales Associates primarily work to drive sales, promote products, and convert visitors into buyers. Both roles require strong communication skills and product knowledge but serve different stages of the customer journey.

Is e commerce customer service a good career?

E commerce customer service is a viable career option that involves assisting online shoppers, resolving issues, and managing customer inquiries through communication tools like live chat, email, or phone. It often requires strong communication skills, familiarity with e-commerce platforms, and the ability to handle high-volume interactions, making it suitable for those interested in retail, technology, and customer support roles.

What cities are hiring for E Commerce Customer Service jobs?

Cities with the most E Commerce Customer Service job openings:

What states have the most E Commerce Customer Service jobs?

States with the most job openings for E Commerce Customer Service jobs include:

What are popular job titles related to E Commerce Customer Service jobs?

For E Commerce Customer Service jobs, the most frequently searched job titles are:

Infographic showing various E Commerce Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

E-Commerce Director

California, MO • On-site

SUNNY DISTRIBUTOR INC.
1 - 10 employees
Learn more about SUNNY DISTRIBUTOR INC.external

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Key responsibilities

  • Oversee the development, execution, and optimization of e-commerce platforms to drive revenue growth and improve user experience.

  • Manage digital marketing strategies across various channels, including paid media, SEO, SEM, and social media, to increase traffic and sales.

  • Lead and develop the e-commerce team, manage relationships with vendors and agencies, and coordinate website and campaign initiatives.

Job description

Position Overview:

Sunny Health & Fitness is seeking a visionary and results-driven E-Commerce Director to lead and scale our digital commerce strategy across all online channels. This role is responsible for overseeing the development, execution, and continuous optimization of our e-commerce platforms to drive revenue growth, enhance user experience, and strengthen our brand’s digital footprint. The ideal candidate is a hands-on leader with a strong analytical foundation and a deep understanding of e-commerce best practices, digital marketing, and performance-driven retail environments.

Strategic Leadership & Digital Growth
  • Define and execute a comprehensive e-commerce strategy that aligns with company objectives and drives top-line revenue growth.
  • Lead cross-functional initiatives that impact digital sales, site performance, customer experience, and overall profitability.
  • Establish clear goals, KPIs, and performance benchmarks; regularly report on results and recommend strategic improvements to senior leadership.
E-Commerce Operations & Website Management
  • Oversee day-to-day website operations, including UX/UI enhancements, platform performance, and merchandising strategy.
  • Identify and remove friction points in the digital customer journey to improve conversion rates and increase customer satisfaction.
  • Direct the prioritization and implementation of website enhancements in collaboration with internal stakeholders and external agencies.
Digital Marketing & Traffic Acquisition
  • Own and drive digital marketing strategies across paid media, SEO, SEM, social media, display advertising, affiliate programs, and marketplaces.
  • Partner closely with the marketing team to develop integrated campaigns that maximize traffic and drive e-commerce revenue.
  • Leverage analytics tools (Google Analytics, GA4, etc.) to assess performance, identify growth opportunities, and guide budget allocation.
Customer Experience & Conversion Optimization
  • Continuously refine the user experience across desktop, tablet, and mobile devices.
  • Lead A/B testing and CRO initiatives to improve customer engagement, reduce bounce and abandonment rates, and lift average order value.
  • Ensure a consistent, on-brand, and frictionless journey from landing page to checkout.
Team & Vendor Management
  • Lead, mentor, and develop a high-performing team across e-commerce, digital marketing, and creative functions.
  • Manage relationships with third-party vendors, agencies, and technology partners to maximize output and ROI.
  • Align internal teams around e-commerce goals and ensure timely and accurate execution of digital initiatives.
Content & Campaign Strategy
  • Provide strategic direction on content creation, product launches, promotional calendars, and creative asset needs.
  • Participate in planning and execution of photo and video shoots to support e-commerce and marketing efforts.
Additional Responsibilities
  • Monitor emerging trends, competitive landscape, and evolving technologies to ensure continuous innovation.
  • Stay current on best practices in retail e-commerce, customer acquisition, retention strategies, and analytics.
  • Perform other related duties as needed in support of the department and organization.
Qualifications:
  • Bachelor’s or Master’s degree in Marketing, Business, or a related field.
  • 7+ years of progressive experience in digital marketing and e-commerce, with at least 3 years in a senior leadership or director-level role.
  • Proven success in scaling e-commerce operations and driving measurable revenue growth.
  • Strong understanding of online retail, omnichannel strategies, and direct-to-consumer (DTC) best practices.
  • Advanced knowledge of website analytics, Google Ads, SEO/SEM, conversion funnels, and marketing automation.
  • Demonstrated ability to lead and mentor cross-functional teams in a fast-paced environment.
Benefits:
  • Medical, Dental, Vision Insurance.
  • Life Insurance: Fully covered by the company.
  • 401k matching, 100% match up to first 3% and 50% match for the next 2%. Eligible to enroll after six months with the company. 100% fully vested.
  • Paid Sick Leave
  • 7 Paid Holidays
  • Paid Vacation
  • Company provides discounts for fitness equipment for our employees.
#J-18808-Ljbffr

Apply