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E Commerce Customer Service Jobs in Remote, OR (NOW HIRING)

Bausch + Lomb

Manager, E-Commerce Channel - US Vision Care

OR · On-site +1

$142K - $143K/yr

Our iconic brand is built on the deep trust and loyalty of our customers established over our 170 ... Partner closely with Supply Chain to forecast demand, mitigate risk, and maintain strong service ...

Under Armour

Lead, Product Manager - Platform Services

OR · On-site +1

$125K - $165K/yr

This role translates business and customer needs into scalable services, drives cross-team ... Experience with platform or service-oriented architecture within digital or ecommerce environments

Purple Rain

Customer Support Quality Manager

OR · On-site

Company Description MadridBlues, the parent company of several e-commerce & SaaS platforms is ... We have a team of 8 who's handling customer support. We are seeking a senior support specialist to ...

U-Haul

Customer Service Representative

Coos Bay, OR · On-site

$15.25 - $20.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Coos Bay, OR

$15.25 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Coos Bay, OR · On-site

$15.25 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

Purple Rain

Customer Success Manager

OR · On-site

Company Description MadridBlues, the parent company of several e-commerce & SaaS platforms is ... and services, broadly defined Account management, project management and problem-solving skills ...

Purple Rain

Customer Success Manager

OR · Remote

Company Description MadridBlues, the parent company of several e-commerce & SaaS platforms is ... and services, broadly defined Account management, project management and problem-solving skills ...

Bell and Howell

Field Service Technician

Roseburg, OR · On-site

... ecommerce and manufacturing - all backed by the best service in the industry. Location: Roseburg, OR Hourly Range: 25-30/hr. Summary: The Field Customer Service Engineer serves as primary customer ...

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All JobsE Commerce Customer Service JobsE Commerce Customer Service Jobs in Remote, OR

E Commerce Customer Service information

See Remote, OR salary details

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$26

How much do e commerce customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for e commerce customer service in Remote, OR is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is e commerce customer service?

E Commerce Customer Service refers to the support and assistance provided to customers who shop online, typically through websites or apps. This includes answering inquiries, resolving issues related to orders, payments, shipping, returns, and providing product information. The goal is to ensure a smooth and satisfying shopping experience for customers, which can lead to increased loyalty and positive reviews. E Commerce Customer Service is often delivered through various channels such as email, chat, phone, or social media.

What are some common challenges faced by e commerce customer service representatives, and how can they be effectively managed?

E-Commerce Customer Service representatives often encounter challenges such as managing high volumes of inquiries during peak seasons, resolving complex issues related to orders or returns, and maintaining customer satisfaction across multiple digital channels. To manage these challenges effectively, representatives typically rely on strong communication skills, thorough knowledge of the company's products and policies, and proficiency with customer relationship management (CRM) software. Support from a collaborative team environment and ongoing training also help in handling escalations and ensuring prompt, accurate responses to customer concerns.

What are the key skills and qualifications needed to thrive as an e commerce customer service representative, and why are they important?

To thrive as an E-Commerce Customer Service Representative, you need a strong understanding of online retail processes, product knowledge, and customer support, often supported by experience in a similar role or relevant training. Familiarity with CRM software, order management systems, and communication platforms like Zendesk or Shopify is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills for handling diverse customer inquiries and resolving issues effectively. These skills ensure customer satisfaction, foster loyalty, and support the smooth operation of digital sales channels.

What is the difference between E Commerce Customer Service vs E Commerce Sales Associate?

AspectE Commerce Customer ServiceE Commerce Sales Associate
Primary RoleAssist customers with inquiries, issues, and order supportPromote products, handle sales, and close transactions
Skills NeededCommunication, problem-solving, product knowledgeSales techniques, product knowledge, persuasion skills
Work EnvironmentOnline support platforms, chat, email, phoneOnline storefronts, live chat, promotional events
Common CertificationsCustomer service certifications, product trainingSales certifications, product training

While both roles operate within the e-commerce industry, E Commerce Customer Service focuses on supporting customers post-purchase, resolving issues, and ensuring satisfaction. E Commerce Sales Associates primarily work to drive sales, promote products, and convert visitors into buyers. Both roles require strong communication skills and product knowledge but serve different stages of the customer journey.

Is e commerce customer service a good career?

E commerce customer service is a viable career option that involves assisting online shoppers, resolving issues, and managing customer inquiries through communication tools like live chat, email, or phone. It often requires strong communication skills, familiarity with e-commerce platforms, and the ability to handle high-volume interactions, making it suitable for those interested in retail, technology, and customer support roles.

What cities near Remote, OR are hiring for E Commerce Customer Service jobs?

Cities near Remote, OR with the most E Commerce Customer Service job openings:

Infographic showing various E Commerce Customer Service job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $39,059 per year, or $18.8 per hour.

Manager, E-Commerce Channel - US Vision Care

OR • On-site, Remote

Bausch + Lomb
Medical Equipment and Supplies Manufacturing • 10K+ employees
Learn more about Bausch + Lombexternal

$142K - $143K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Bausch & Lomb rating

8.6

Company rating: 8.6 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

Job description

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
Bausch + Lomb is seeking a highly strategic and results-driven Manager, E-Commerce Channel, US to lead the development, management, and expansion of our digital commerce ecosystem for US Vision Care. This role will play a pivotal part in shaping Bausch + Lomb's Vision Care contact lens business by optimizing digital sales channels, enhancing product visibility, and enabling a seamless customer experience across key e-commerce platforms. The Manager, E-Commerce Channel will blend commercial strategy, digital marketing expertise, analytics-driven decision-making, with strong cross-functional leadership. This position partners closely with Sales, Marketing, Pricing, Supply Chain, and Product teams to accelerate online growth and drive profitability. The role will report to the Senior Director, Strategic Pricing & Channel Management.
Key Responsibilities
  • Develop and execute the U.S. e-commerce strategy in partnership with Commercial leadership, aligned to brand and portfolio priorities.
  • Identify, evaluate, and onboard new online marketplace and e-retail opportunities, including channel business cases and launch plans.
  • Partner on negotiations and execution for pricing policy, promotions, contracts, and annual business planning.
  • Manage account-level P&Ls (channel forecast, trade/promo investment planning, account-level profitability performance (sales, gross margin, and key drivers) with full revenue and profitability responsibility.
  • Drive digital sales performance through continuous optimization of visibility, conversion, customer experience and optimize channel visibility.
  • Own digital shelf excellence across platforms: oversee accurate SKU setup, catalog integrity, product content accuracy, and pricing/promo execution.
  • Ensure consistent product availability and competitive in-stock performance across channels in partnership with Supply Chain and customer operations.
  • Partner with Brand Marketing to optimize digital merchandising and product presentation and ensure content governance and compliance.
  • Support the Strategic Pricing & Promotions team in designing and executing growth-driving campaigns.
  • Drive search optimization and on-platform merchandising improvements (e.g. SEO/search, enhanced content and ratings/reviews levers).
  • Build and maintain dashboards and reporting to monitor sales performance, pricing, forecasting, promo effectiveness, pricing adherence and marketplace KPIs.
  • Prepare Deliver recurring reporting on account performance, trends, risks, and opportunities for internal and external stakeholders and translate data into actions that improve growth and profitability
  • Conduct competitive and market analysis to identify risks/opportunities and inform strategic decision-making.
  • Apply data-driven insights to refine channel programs and improve customer experience.
  • Partner closely with Supply Chain to forecast demand, mitigate risk, and maintain strong service levels and inventory health.
  • Collaborate with Finance, Legal/Compliance, Marketing, and Product teams to align execution of channel requirements.
  • Lead resolution of operational issues, including chargebacks, logistics challenges, and compliance matters.
  • Influence and lead cross-functional teams to deliver against channel goals.

Qualifications
  • Bachelor's degree required; MBA or advanced degree preferred.
  • 5+ years of experience in e-commerce, digital commerce marketing, key account management, or related commercial roles.
  • Demonstrated success owning a channel plan and managing account performance (revenue, margin/profit drivers, promo investment).
  • Experience in annual planning, contract negotiation, category management, trade strategy, and joint business planning.
  • Strong analytical skills; experience with dashboards/BI tools and marketplace analytics suites.
  • High digital fluency, including CRM and/or eComm platforms, sales and forecasting analytics tools, Microsoft Office 365, and sales databases.
  • Strong financial acumen with the ability to interpret trends, quantify ROI and guide decision-making.
  • Proven ability to lead and influence cross-functional teams without direct authority.
  • Strong executive communication and presentation skills; ability to translate insights into clear recommendations.
  • Strong project management skills; ability to manage multiple workstreams with high accuracy.
  • Ability to travel domestically up to 25%, including overnight travel.
  • Coordinate multiple initiatives simultaneously while maintaining strong attention to detail.
  • This is a hybrid position with 3 or more days in Bridgewater, NJ office

Note: This role is eligible for our hybrid work schedule allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office. While hybrid work is preferred, we are open to considering remote candidates who can accommodate periodic onsite presence or travel based on business requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For U.S. locations that require disclosure of compensation, the starting pay for this role is between $110,000.00 and $140,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.
U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.
To learn more please read Bausch + Lomb's Job Offer Fraud Statement.
What We Offer:
• Comprehensive health, wellness, and retirement benefits.
• Paid time off and programs that support work-life balance.
• Opportunities to learn, grow, and contribute to meaningful work.
Check out our US benefits here - Employee Benefits: Bausch + Lomb
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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About Bausch & Lomb

Sourced by ZipRecruiter

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world--from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our nearly 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 12,500 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Bridgewater, NJ, US

Year founded

1853

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