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E Commerce Customer Service Jobs (NOW HIRING)

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

Job Title: eCommerce Customer Service Representative Department: eCommerce Reports to: Director of eCommerce & Web Services Position Summary: The eCommerce Customer Service Representative will assist ...

Miami HEAT

E-commerce Customer Service Associate

Doral, FL · On-site

$13.50 - $18.50/hr

E-Commerce Customer Service Representative The Miami HEAT Retail Online team is seeking to hire an E-Commerce Customer Service Representative. The Service Representative's main priority is providing ...

Kith

E-Commerce Customer Experience Manager

Brooklyn, NY · On-site

$85K - $105K/yr

Lead eCommerce customer service offshore team lead and representatives. * Define and monitor team performance against agreed Key Performance indicators (KPI's) and foster a continuous improvement ...

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E Commerce Customer Service information

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How much do e commerce customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for e commerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is e commerce customer service?

E Commerce Customer Service refers to the support and assistance provided to customers who shop online, typically through websites or apps. This includes answering inquiries, resolving issues related to orders, payments, shipping, returns, and providing product information. The goal is to ensure a smooth and satisfying shopping experience for customers, which can lead to increased loyalty and positive reviews. E Commerce Customer Service is often delivered through various channels such as email, chat, phone, or social media.

What are some common challenges faced by e commerce customer service representatives, and how can they be effectively managed?

E-Commerce Customer Service representatives often encounter challenges such as managing high volumes of inquiries during peak seasons, resolving complex issues related to orders or returns, and maintaining customer satisfaction across multiple digital channels. To manage these challenges effectively, representatives typically rely on strong communication skills, thorough knowledge of the company's products and policies, and proficiency with customer relationship management (CRM) software. Support from a collaborative team environment and ongoing training also help in handling escalations and ensuring prompt, accurate responses to customer concerns.

What are the key skills and qualifications needed to thrive as an e commerce customer service representative, and why are they important?

To thrive as an E-Commerce Customer Service Representative, you need a strong understanding of online retail processes, product knowledge, and customer support, often supported by experience in a similar role or relevant training. Familiarity with CRM software, order management systems, and communication platforms like Zendesk or Shopify is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills for handling diverse customer inquiries and resolving issues effectively. These skills ensure customer satisfaction, foster loyalty, and support the smooth operation of digital sales channels.

What is the difference between E Commerce Customer Service vs E Commerce Sales Associate?

AspectE Commerce Customer ServiceE Commerce Sales Associate
Primary RoleAssist customers with inquiries, issues, and order supportPromote products, handle sales, and close transactions
Skills NeededCommunication, problem-solving, product knowledgeSales techniques, product knowledge, persuasion skills
Work EnvironmentOnline support platforms, chat, email, phoneOnline storefronts, live chat, promotional events
Common CertificationsCustomer service certifications, product trainingSales certifications, product training

While both roles operate within the e-commerce industry, E Commerce Customer Service focuses on supporting customers post-purchase, resolving issues, and ensuring satisfaction. E Commerce Sales Associates primarily work to drive sales, promote products, and convert visitors into buyers. Both roles require strong communication skills and product knowledge but serve different stages of the customer journey.

Is e commerce customer service a good career?

E commerce customer service is a viable career option that involves assisting online shoppers, resolving issues, and managing customer inquiries through communication tools like live chat, email, or phone. It often requires strong communication skills, familiarity with e-commerce platforms, and the ability to handle high-volume interactions, making it suitable for those interested in retail, technology, and customer support roles.

What cities are hiring for E Commerce Customer Service jobs?

Cities with the most E Commerce Customer Service job openings:

What states have the most E Commerce Customer Service jobs?

States with the most job openings for E Commerce Customer Service jobs include:

What are popular job titles related to E Commerce Customer Service jobs?

For E Commerce Customer Service jobs, the most frequently searched job titles are:

Infographic showing various E Commerce Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Ecommerce Customer Service Assistant

Sunrise, FL • On-site

Lightfire Printing
See more jobs at Lightfire Printingexternal

$16.25 - $22.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

Ecommerce Customer Service Assistant (Amazon, eBay & Etsy)

About Us:
Lightfire Printing is a fast-growing custom print shop specializing in DTF transfers, embroidery, wide-format printing, and personalized apparel and products. We sell across multiple online marketplaces and pride ourselves on fast service, high-quality products, and excellent customer communication.
We are looking for a motivated team member to join our ecommerce department and assist our Ecommerce Manager with daily operations across our online stores.
Position Overview:
We are seeking a dependable and detail-oriented Ecommerce Customer Service Assistant to support the daily operations of our Amazon, eBay, and Etsy stores.
This role focuses on customer communication, listing management, and completing daily tasks assigned by the Ecommerce Manager. The ideal candidate is organized, reliable, and comfortable multitasking in a fast-paced environment while maintaining excellent attention to detail.
You will work closely with our ecommerce manager and production team to ensure customer orders, especially custom orders, are processed accurately and efficiently.
Responsibilities:
  • Respond to customer messages on Amazon, eBay, and Etsy in a timely and professional manner.
  • Assist customers with customization requests, product questions, and order updates.
  • Create and manage product listings across ecommerce platforms.
  • Optimize listings with accurate titles, descriptions, photos, and keywords.
  • Complete daily tasks assigned by the Ecommerce Manager.
  • Communicate clearly with production regarding custom order requirements.
  • Track orders and assist with resolving issues or delays.
  • Ensure customer specifications and customization details are documented correctly.
  • Maintain marketplace standards for performance and customer service.
  • Monitor listings for accuracy and inventory updates.
  • Learn print shop processes to properly understand product capabilities and limitations.
Qualifications:
  • Experience selling on eBay and/or Etsy (required).
  • Experience with Amazon Seller Central is a plus.
  • Strong written communication and customer service skills.
  • High attention to detail and strong organizational skills.
  • Ability to work independently and stay productive with minimal supervision.
  • Reliable, punctual, and professional.
  • Comfortable learning technical details about custom products.
  • Basic computer skills (Google Workspace, spreadsheets, etc.).
  • Ecommerce, retail, or print industry experience is a plus.
Schedule:
Full-Time:
  •  Monday – Friday.
  •  8:00 AM – 5:00 PM.

Compensation & Benefits:
  • Competitive hourly pay based on experience.
  • Paid Time Off (PTO).
  • Paid Vacation.
  • Health Insurance.
  • 401(k) retirement plan.