Own the ecommerce business strategy, digital commerce roadmap, and site experience strategy to drive revenue growth, profitability, conversion, and customer engagement. * Lead: Deliver key business ...
Own the ecommerce business strategy, digital commerce roadmap, and site experience strategy to drive revenue growth, profitability, conversion, and customer engagement. * Lead: Deliver key business ...
Own the ecommerce business strategy, digital commerce roadmap, and site experience strategy to drive revenue growth, profitability, conversion, and customer engagement. * Lead: Deliver key business ...
Own the ecommerce business strategy, digital commerce roadmap, and site experience strategy to drive revenue growth, profitability, conversion, and customer engagement. * Lead: Deliver key business ...
e-COMMERCE/CLERK
Mcpherson, KS · On-site
$14 - $17.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Mcpherson, KS · On-site
$14 - $17.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Wichita, KS · On-site
$14 - $17.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Wichita, KS · On-site
$14 - $17.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
$14.25 - $17.75/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
$14.25 - $17.75/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Wichita, KS · On-site
$14 - $17.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Wichita, KS · On-site
$14 - $17.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Wichita, KS · On-site
$13 - $16.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Wichita, KS · On-site
$13 - $16.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Manhattan, KS · On-site
$13.25 - $16.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Manhattan, KS · On-site
$13.25 - $16.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Wichita, KS · On-site
$13.75 - $17.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Wichita, KS · On-site
$13.75 - $17.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Topeka, KS · On-site
$13.50 - $16.75/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Topeka, KS · On-site
$13.50 - $16.75/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/DEPARTMENT LEAD
Lawrence, KS · On-site
Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce ... Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness * Ensure ...
e-COMMERCE/DEPARTMENT LEAD
Lawrence, KS · On-site
Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce ... Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness * Ensure ...
Ecommerce Dept Leader
Topeka, KS · On-site
$17 - $25/hr
Store e-Commerce Supervisor Position Supervises: N/A Pay Level: FLSA Status: Non-Exempt Profile ... Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
Quick apply
Ecommerce Dept Leader
Topeka, KS · On-site
$17 - $25/hr
Store e-Commerce Supervisor Position Supervises: N/A Pay Level: FLSA Status: Non-Exempt Profile ... Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
Buying Ecommerce Coordinator
Lenexa, KS · On-site
$24 - $28/hr
The Buying Ecommerce Coordinator supports the Buying team by ensuring products are accurately ... customer shopping experience * Coordinate product images and digital assets with vendors and ...
Buying Ecommerce Coordinator
Lenexa, KS · On-site
$24 - $28/hr
The Buying Ecommerce Coordinator supports the Buying team by ensuring products are accurately ... customer shopping experience * Coordinate product images and digital assets with vendors and ...
e-COMMERCE/DEPARTMENT LEAD
Andover, KS · On-site
$14.75 - $17.75/hr
Today, we're proudly serving Dillons customers in over 60 stores throughout Kansas. As part of the ... service. * Emotional and financial support with free counseling through our Employee Assistance ...
e-COMMERCE/DEPARTMENT LEAD
Andover, KS · On-site
$14.75 - $17.75/hr
Today, we're proudly serving Dillons customers in over 60 stores throughout Kansas. As part of the ... service. * Emotional and financial support with free counseling through our Employee Assistance ...
e-COMMERCE/CLERK
Colby, KS · On-site
$13.50 - $16.75/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Colby, KS · On-site
$13.50 - $16.75/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Salina, KS · On-site
$14.75 - $18.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
e-COMMERCE/CLERK
Salina, KS · On-site
$14.75 - $18.25/hr
Provide a positive customer service experience that makes customers want to return again to on-line ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...
... and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process ...
... and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process ...
... and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process ...
... and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process ...
... and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process ...
... and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process ...
... and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process ...
... and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process ...
E Commerce Customer Service information
What is e commerce customer service?
E Commerce Customer Service refers to the support and assistance provided to customers who shop online, typically through websites or apps. This includes answering inquiries, resolving issues related to orders, payments, shipping, returns, and providing product information. The goal is to ensure a smooth and satisfying shopping experience for customers, which can lead to increased loyalty and positive reviews. E Commerce Customer Service is often delivered through various channels such as email, chat, phone, or social media.
What are some common challenges faced by e commerce customer service representatives, and how can they be effectively managed?
E-Commerce Customer Service representatives often encounter challenges such as managing high volumes of inquiries during peak seasons, resolving complex issues related to orders or returns, and maintaining customer satisfaction across multiple digital channels. To manage these challenges effectively, representatives typically rely on strong communication skills, thorough knowledge of the company's products and policies, and proficiency with customer relationship management (CRM) software. Support from a collaborative team environment and ongoing training also help in handling escalations and ensuring prompt, accurate responses to customer concerns.
What are the key skills and qualifications needed to thrive as an e commerce customer service representative, and why are they important?
To thrive as an E-Commerce Customer Service Representative, you need a strong understanding of online retail processes, product knowledge, and customer support, often supported by experience in a similar role or relevant training. Familiarity with CRM software, order management systems, and communication platforms like Zendesk or Shopify is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills for handling diverse customer inquiries and resolving issues effectively. These skills ensure customer satisfaction, foster loyalty, and support the smooth operation of digital sales channels.
What is the difference between E Commerce Customer Service vs E Commerce Sales Associate?
| Aspect | E Commerce Customer Service | E Commerce Sales Associate |
|---|---|---|
| Primary Role | Assist customers with inquiries, issues, and order support | Promote products, handle sales, and close transactions |
| Skills Needed | Communication, problem-solving, product knowledge | Sales techniques, product knowledge, persuasion skills |
| Work Environment | Online support platforms, chat, email, phone | Online storefronts, live chat, promotional events |
| Common Certifications | Customer service certifications, product training | Sales certifications, product training |
While both roles operate within the e-commerce industry, E Commerce Customer Service focuses on supporting customers post-purchase, resolving issues, and ensuring satisfaction. E Commerce Sales Associates primarily work to drive sales, promote products, and convert visitors into buyers. Both roles require strong communication skills and product knowledge but serve different stages of the customer journey.
Is e commerce customer service a good career?
E commerce customer service is a viable career option that involves assisting online shoppers, resolving issues, and managing customer inquiries through communication tools like live chat, email, or phone. It often requires strong communication skills, familiarity with e-commerce platforms, and the ability to handle high-volume interactions, making it suitable for those interested in retail, technology, and customer support roles.
What cities in Kansas are hiring for E Commerce Customer Service jobs?
Cities in Kansas with the most E Commerce Customer Service job openings:
Director, Digital Commerce and Customer Experience
Kansas City, KS • On-site
nfmstaff
Full-time
Re-posted 21 hours ago
Job description
Job Description: Your Piece of the Puzzle
NFM is seeking a strategic, customer-focused digital commerce leader to own the performance, roadmap, continuous evolution, and growth of our ecommerce business. As Director, Digital Commerce & Customer Experience, you will be accountable for online revenue, digital business performance, customer experience, and profitability across NFM's ecommerce channel. Reporting directly to the Chief Merchandising Officer, you will lead the strategy for site merchandising, customer journey optimization, digital discovery, and conversion performance, partnering across merchandising, marketing, product, analytics, operations, and technology to drive profitable growth and a seamless omnichannel customer experience. This is a highly visible leadership role focused on digital experience, commercial performance, and enterprise impact.
This position will work a hybrid schedule requiring the candidate to reside in NE, IA, MO, KS or TX and in commuting distance to one of our retail locations.
Job Duties: A Day in the Life
- Manage: Own the ecommerce business strategy, digital commerce roadmap, and site experience strategy to drive revenue growth, profitability, conversion, and customer engagement.
- Lead: Deliver key business metrics including online revenue, profit, conversion, average order value, traffic, and customer engagement while identifying new growth opportunities.
- Collaborate: Lead cross-functional teams and establish clear operating rhythms that accelerate execution across merchandising, marketing, product, analytics, operations, and technology.
- Administer: Champion experimentation, personalization, and continuous optimization across the customer journey.
- Own: Provide financial leadership for the ecommerce business, including planning, forecasting, performance reporting, and accountability for digital channel results.
- Model: Shape a high-performing online journey across browse, product detail, cart, and checkout experiences that reflect the NFM brand.
- Foster: Build clear accountability and operating rhythms across teams to simplify execution and accelerate meaningful outcomes.
Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.
Qualifications: Can You Check These Boxes?
- 8-10+ years of experience in digital commerce, ecommerce, digital product, retail merchandising, customer experience, or a related leadership function.
- Bachelor's Degree in Marketing, Advertising, related field or equivalent experience.
- Demonstrated success improving online performance, conversion, digital selling outcomes, and customer experience.
- Experience owning or influencing ecommerce revenue performance, business results, financial planning, forecasting, or P&L-related metrics.
- Experience leading cross-functional work across merchandising, marketing, product, analytics, and technology teams.
- Strong understanding of ecommerce KPIs, experimentation, search and SEO, and digital roadmap prioritization.
- Ability to influence, simplify complex work, and lead change in a fast-paced, matrixed environment.
- Retail or omnichannel experience preferred.
- Pre-employment screening includes, but isn’t limited to, motor vehicle and criminal background check.