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E Commerce Customer Service Sales Representative Jobs

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Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

Job Title: eCommerce Customer Service Representative Department: eCommerce Reports to: Director of eCommerce & Web Services Position Summary: The eCommerce Customer Service Representative will assist ...

Magnus Home Products

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E-Commerce Customer Service & Returns Specialist

Erlanger, KY · On-site

$20 - $24/hr

E-Commerce Customer Service & Returns Specialist Location: Erlanger, KY (In-Office) Schedule ... Experience working with online consumer sales, order processing, or e-commerce platforms.

CALPAK

Sr. Ecommerce Manager

Gardena, CA

... customer journey health. * Establish weekly and monthly performance reviews that identify ... Represent ecommerce priorities across UX/UI and web development initiatives by defining business ...

Calpak Travel

... customer journey health. * Establish weekly and monthly performance reviews that identify ... Represent ecommerce priorities across UX/UI and web development initiatives by defining business ...

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E Commerce Customer Service Sales Representative information

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How much do e commerce customer service sales representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for e commerce customer service sales representative in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

What cities are hiring for E Commerce Customer Service Sales Representative jobs?

Cities with the most E Commerce Customer Service Sales Representative job openings:

What states have the most E Commerce Customer Service Sales Representative jobs?

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Infographic showing various E Commerce Customer Service Sales Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,105 per year, or $23.1 per hour.

Ecommerce Customer Service Representative

Carlsbad, CA • On-site

Hybrid Promotions LLC
See more jobs at Hybrid Promotions LLCexternal

$45K - $49K/yr

Full-time

Posted 19 days ago

Job description

The Ecommerce Customer Service Representative is a key member of Brixton's Ecommerce team, responsible for delivering a best-in-class customer experience across the full order lifecycle for our DTC business. This role owns day-to-day support across email, phone, chat, and SMS, manages the Gorgias platform, and partners with warehouse, logistics, and e-commerce leadership to resolve issues and drive retention. As the voice of the customer within the E-Commerce team, this role surfaces insights that inform lifecycle strategy, product decisions, and site improvements.

This is a full-time non-exempt role based at our Carlsbad office, with an expectation of being onsite at least 4 days per week.

ESSENTIAL DUTIES & RESPONSIBILITIES 

  • Process DTC orders end-to-end from receipt through fulfillment coordination and delivery resolution, for domestic customers.
  • Handles returns, exchanges, and cancellations, including saved-sale conversations that retain customers and protect revenue.
  • Responds to customer inquiries across email, chat, and SMS in a timely, on-brand manner.
  • Maintains Gorgias as the primary e-commerce customer service platform, including workflows, macros, tags, routing rules, and performance reporting.
  • Updates customer service policies and processes as directed, ensuring alignment with retention, CX, and brand standards.
  • Coordinates with warehouse, logistics, and operations teams to resolve fulfillment issues and ensure orders meet customer expectations.
  • Participates in weekly staff meetings as well as marketing and e-commerce team meetings, contributing Voice-of-Customer insights and flagging recurring issues for resolution.
  • Delivers a weekly summary report to the Ecommerce Team covering ticket volume, themes, saved-sale outcomes, escalations, and process improvement recommendations.
  • Supports post-purchase customer communication initiatives, including review solicitation and UGC collection in partnership with the e-commerce team.
  • Escalates product, fulfillment, or site issues with clear data and context to enable fast resolution by e-commerce leadership.
  • Provides weekly summary and reporting on customer service metrics (tickets handled, etc.).

KNOWLEDGE, SKILLS & ABILITIES 

  • 3 years of customer service experience, preferably in DTC ecommerce, apparel, or lifestyle brands.
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Excellent written and verbal communication skills in English.
  • Proficiency with Shopify and Excel required; experience with Gorgias strongly preferred. Familiarity with Klaviyo, Return Rabbit, and AI tools (e.g., Claude) is a plus.
  • Strong organizational, prioritization, and time-management skills with the ability to manage high ticket volume during peak periods.
  • Customer-first mindset with a retention orientation - treats every interaction as an opportunity to build loyalty.
  • Analytical ability to identify patterns in customer feedback and translate them into process and policy improvements.
  • Collaborative team player with strong ownership mentality, commercial orientation, and results focus.
  • Resilient, flexible, and calm under pressure; able to adapt to changing priorities in a fast-moving DTC environment. 

SALARY RANGE 

The annual salary for this position is between $45,000 - $49,000. In accordance with applicable state laws, the range provided is Brixton's reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. 

Brixton LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.