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E Commerce Customer Service Jobs in Quebec (NOW HIRING)

bestseller

E-commerce Manager

Montreal, QC · Hybrid

Position: E-commerce Manager Reports to: Regional Director , North America Location: Montreal ... Conduct thorough analysis of sales performance, customer behavior, and online analytics data and ...

New

Techo-Bloc

E-Commerce Coordinator

Saint-hubert, QC · On-site

The Role at a Glance As an E-Commerce Coordinator , you will be the bridge between our products and the thousands of customers who browse our website every day. You'll work closely with our ...

Nestle

E-Commerce Acquisition Lead

Montreal, QC · On-site

... CRM, medias) Contribuer a l'objectif d'une experience client de premier ordre * Suivre les ... Services de fertilite et couverture medicale pour les meres porteuses pour soutenir la poursuite ...

Wealthy Group of Companies LLC

$85K - $100K/yr

... customers transact online. Success in this role will come from balancing creativity with ... Optimize e-commerce pathways, product presentation, and online purchasing experience to increase ...

Nestle

E-Commerce Acquisition Lead

Montreal, QC · Hybrid

Lead the end-to-end promotional calendar across digital channels (website, app, CRM, media ... Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood ...

Valtech

Shopify Practice Director

Montreal, QC · On-site

... customer data platforms, and headless commerce patterns-and translate that expertise into winning ... Evaluate and stay ahead of emerging Shopify platform capabilities (e.g., Shopify Audiences ...

Vosker

Product & Growth Content Specialist

Montreal, QC · Remote

Free 24/7 access to virtual healthcare services and an Employee and Family Assistance Program (EFAP ... eCommerce, CRM, and digital product interfaces. The role ensures messaging is clear, compelling ...

Valtech

Directeur de la pratique Shopify

Montreal, QC · On-site

En tant que Directeur(trice) de la pratique Shopify Commerce, vous serez responsable de la vision ... CDP/CRM (Salesforce, Segment, mParticle), PIM, OMS et passerelles de paiement. Evaluer les ...

Ardene

We are looking for a Customer Service Representative to join our team. This is a full time, ... Assists the e-commerce department during peak periods; * Other tasks as required. WHAT YOU'LL NEED:

LocalJobShop.ca

We are looking for a Customer Service Representative to join our team. This is a full time, ... Assists the e-commerce department during peak periods; * Other tasks as required. WHAT YOU'LL NEED:

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Showing results 1-20

All JobsE Commerce Customer Service JobsE Commerce Customer Service Jobs in Quebec

E Commerce Customer Service information

What is e commerce customer service?

E Commerce Customer Service refers to the support and assistance provided to customers who shop online, typically through websites or apps. This includes answering inquiries, resolving issues related to orders, payments, shipping, returns, and providing product information. The goal is to ensure a smooth and satisfying shopping experience for customers, which can lead to increased loyalty and positive reviews. E Commerce Customer Service is often delivered through various channels such as email, chat, phone, or social media.

What are some common challenges faced by e commerce customer service representatives, and how can they be effectively managed?

E-Commerce Customer Service representatives often encounter challenges such as managing high volumes of inquiries during peak seasons, resolving complex issues related to orders or returns, and maintaining customer satisfaction across multiple digital channels. To manage these challenges effectively, representatives typically rely on strong communication skills, thorough knowledge of the company's products and policies, and proficiency with customer relationship management (CRM) software. Support from a collaborative team environment and ongoing training also help in handling escalations and ensuring prompt, accurate responses to customer concerns.

What are the key skills and qualifications needed to thrive as an e commerce customer service representative, and why are they important?

To thrive as an E-Commerce Customer Service Representative, you need a strong understanding of online retail processes, product knowledge, and customer support, often supported by experience in a similar role or relevant training. Familiarity with CRM software, order management systems, and communication platforms like Zendesk or Shopify is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills for handling diverse customer inquiries and resolving issues effectively. These skills ensure customer satisfaction, foster loyalty, and support the smooth operation of digital sales channels.

What is the difference between E Commerce Customer Service vs E Commerce Sales Associate?

AspectE Commerce Customer ServiceE Commerce Sales Associate
Primary RoleAssist customers with inquiries, issues, and order supportPromote products, handle sales, and close transactions
Skills NeededCommunication, problem-solving, product knowledgeSales techniques, product knowledge, persuasion skills
Work EnvironmentOnline support platforms, chat, email, phoneOnline storefronts, live chat, promotional events
Common CertificationsCustomer service certifications, product trainingSales certifications, product training

While both roles operate within the e-commerce industry, E Commerce Customer Service focuses on supporting customers post-purchase, resolving issues, and ensuring satisfaction. E Commerce Sales Associates primarily work to drive sales, promote products, and convert visitors into buyers. Both roles require strong communication skills and product knowledge but serve different stages of the customer journey.

Is e commerce customer service a good career?

E commerce customer service is a viable career option that involves assisting online shoppers, resolving issues, and managing customer inquiries through communication tools like live chat, email, or phone. It often requires strong communication skills, familiarity with e-commerce platforms, and the ability to handle high-volume interactions, making it suitable for those interested in retail, technology, and customer support roles.

What cities in Quebec are hiring for E Commerce Customer Service jobs?

Cities in Quebec with the most E Commerce Customer Service job openings:

Infographic showing various E Commerce Customer Service job openings in Quebec as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

E-commerce Manager

Montreal, QC • Hybrid

bestseller
See more jobs at bestsellerexternal

Full-time

Posted 2 days ago

New

Job description

Position: E-commerce Manager 

Reports to: Regional Director , North America 

Location: Montreal, Quebec 

Can you see yourself in a position that lets you combine your excellent sense for fashion with your insights into e-commerce, buying and sales?  

Then join our E-commerce department for the chance to become a key player in shaping our digital strategy on jackjones.ca and veromoda.ca 

YOUR ROLE :

As an E-commerce Manager, your main tasks will involve overseeing our online retail operations, managing product listings, improving website performance, collaborating with teams, analyzing data, and staying updated on industry trends to ensure our success in the digital marketplace. 

More specifically, your tasks include (but not limited to): 

  • You establish financial targets, business objectives, and strategies that will promote positive growth. 

  • Create initiatives, events, and campaigns aimed at enhancing e-commerce sales. 

  • Formulate and implement strategies to attract, retain, and re-engage online customers. 

  • Conduct thorough analysis of sales performance, customer behavior, and online analytics data and implement actions based on analysis. 

  • Oversee the complete on-site experience, ensuring prompt incorporation of promotions, products, and content onto the website as required. 

  • Team up with the Buying team to manage online product assortment and inventory effectively. 

  • Collaborate with diverse cross-functional teams to guarantee timely delivery of the precise digital experience aligned with brand standards. 

  •  

WHAT WE OFFER :
At BESTSELLER, we've got your back with benefits designed for your career growth and well-being: 

  • Enjoy group insurance, a voluntary savings plan, cellphone and a laptop. 

  • Embrace flexibility with a schedule that includes half-day Fridays until year-end. 

  • Work from home one day a week. 

  • Take advantage of 3 weeks of vacation, 5 "energizing" days, and 11 statutory holidays. 

  • Access a virtual health platform for instant phone consultations with professionals, available 24/7 - #nowaiting! 

  • Score a 50% employee discount at our stores for your fashion fix. 

  • Be part of a brand-new fashion house in Villeray with a modern open space, unlimited snacks, and coffee. 

WHO YOU ARE :

You may have a degree in business, buying, marketing or a similar field. What matters the most to us, however, is that you are passionate about e-commerce and fashion and have the necessary drive to create a real impact on our turnover! Additionally, we are looking for the following: 

  • Professional experience in an e-commerce role 

  • Experience with a major e-commerce platform (i.e. Shopify, Salesforce). 

  • A clear vision of how products should be merchandised and marketed online. 

  • Solid business acumen, basing your decisions on numbers. 

  • Advanced knowledge of Excel and Power BI. 

  • Fluent in English and French, written and spoken. 

INTERESTED? 

If you have questions about the position, you are welcome to contact Melanie Armstrong on LinkedIn. We review applications on an ongoing basis and reserve the right to take down the advertisement, when the candidate is found. We are committed to diversity and provide equal opportunities for everyone, regardless of sex, race, ethnicity, religion,  belief, disability, age, sexual orientation or gender identity. 

ABOUT BESTSELLER  
At BESTSELLER, we are more than 20,000 people in 38 different countries working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. We are a family-owned company with a strong foundation and values to build on, empowering us to pursue the ideas we believe in to take BESTSELLER forward. We are committed to diversity and provide equal opportunities for everyone, irrespective of sex, race, ethnicity, religion or belief, disability, age, sexual orientation or gender identity. We strive to create an empowering environment where people can thrive and develop. For more information, visit www.bestseller.com.  

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