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E Commerce Customer Service Jobs in Quebec (NOW HIRING)

Coveo

Senior Partner Manager

Montreal, QC · On-site

... to e-commerce, customer service, or search technologies. * Demonstrated experience building and managing relationships within the SI/GSI ecosystem, including organizations such as Accenture ...

EQ3

Assistant(e)-Gerant(e)

Brossard, QC · On-site

$45K - $55K/yr

... secteurs du commerce de detail et du service a la clientele. LA VIE CHEZ EQ3 * Formation et ... e) pret(e) a passer a la prochaine etape de votre carriere? Nous aimerions vous rencontrer.

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Showing results 21-40

All JobsE Commerce Customer Service JobsE Commerce Customer Service Jobs in Quebec

E Commerce Customer Service information

What is e commerce customer service?

E Commerce Customer Service refers to the support and assistance provided to customers who shop online, typically through websites or apps. This includes answering inquiries, resolving issues related to orders, payments, shipping, returns, and providing product information. The goal is to ensure a smooth and satisfying shopping experience for customers, which can lead to increased loyalty and positive reviews. E Commerce Customer Service is often delivered through various channels such as email, chat, phone, or social media.

What are some common challenges faced by e commerce customer service representatives, and how can they be effectively managed?

E-Commerce Customer Service representatives often encounter challenges such as managing high volumes of inquiries during peak seasons, resolving complex issues related to orders or returns, and maintaining customer satisfaction across multiple digital channels. To manage these challenges effectively, representatives typically rely on strong communication skills, thorough knowledge of the company's products and policies, and proficiency with customer relationship management (CRM) software. Support from a collaborative team environment and ongoing training also help in handling escalations and ensuring prompt, accurate responses to customer concerns.

What are the key skills and qualifications needed to thrive as an e commerce customer service representative, and why are they important?

To thrive as an E-Commerce Customer Service Representative, you need a strong understanding of online retail processes, product knowledge, and customer support, often supported by experience in a similar role or relevant training. Familiarity with CRM software, order management systems, and communication platforms like Zendesk or Shopify is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills for handling diverse customer inquiries and resolving issues effectively. These skills ensure customer satisfaction, foster loyalty, and support the smooth operation of digital sales channels.

What is the difference between E Commerce Customer Service vs E Commerce Sales Associate?

AspectE Commerce Customer ServiceE Commerce Sales Associate
Primary RoleAssist customers with inquiries, issues, and order supportPromote products, handle sales, and close transactions
Skills NeededCommunication, problem-solving, product knowledgeSales techniques, product knowledge, persuasion skills
Work EnvironmentOnline support platforms, chat, email, phoneOnline storefronts, live chat, promotional events
Common CertificationsCustomer service certifications, product trainingSales certifications, product training

While both roles operate within the e-commerce industry, E Commerce Customer Service focuses on supporting customers post-purchase, resolving issues, and ensuring satisfaction. E Commerce Sales Associates primarily work to drive sales, promote products, and convert visitors into buyers. Both roles require strong communication skills and product knowledge but serve different stages of the customer journey.

Is e commerce customer service a good career?

E commerce customer service is a viable career option that involves assisting online shoppers, resolving issues, and managing customer inquiries through communication tools like live chat, email, or phone. It often requires strong communication skills, familiarity with e-commerce platforms, and the ability to handle high-volume interactions, making it suitable for those interested in retail, technology, and customer support roles.

What cities in Quebec are hiring for E Commerce Customer Service jobs?

Cities in Quebec with the most E Commerce Customer Service job openings:

Infographic showing various E Commerce Customer Service job openings in Quebec as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

Senior Partner Manager

Montreal, QC • On-site

Coveo
See more jobs at Coveoexternal

Full-time

Posted 16 days ago

Job description

Build the partnerships that power AI innovation

We're looking for a Senior Partner Manager to expand our strategic alliances across North America and help accelerate our market impact.

You will own a portfolio of leading global and regional systems integrators . Your mandate will be to turn these relationships into measurable pipeline, bookings and customer growth.

Working closely with Sales, Marketing, Customer Success and the wider Alliances team, you will identify the partners with the greatest commercial potential, build focused plans with them and create a consistent flow of qualified opportunities for Coveo.

As our Senior Partner Manager, you will:
  • Own and execute the North American partner strategy for your assigned partners with clear targets for partner sourced pipeline, bookings, and partner productivity.
  • Build trusted relationships with executive stakeholders across strategic partners. 
  • Build joint business plans with partner leaders that define target accounts, revenue objectives, sales plays, investment commitments and measures of success.
  • Work with Marketing to deliver focused campaigns and events tied to target accounts, pipeline creation and measurable commercial outcomes.
  • Run regular partner business reviews, assess performance against agreed objectives and redirect resources when a relationship is not producing sufficient results.
  • Represent Coveo with credibility across the North American partner ecosystem and communicate a compelling commercial proposition for Coveo's AI powered solutions.
Here is what will qualify you for the role:
  • 5+ years of experience in Alliances, Partnerships, or Channel Management within an enterprise Software-as-a-Service (SaaS) environment, ideally with exposure to e-commerce, customer service, or search technologies.
  • Demonstrated experience building and managing relationships within the SI/GSI ecosystem, including organizations such as Accenture, Deloitte Digital, Slalom, or Capgemini.
  • Proven success developing and executing partner strategies that generate measurable referral, pipeline, and bookings growth.
  • Strong commercial judgement, including the ability to assess partner potential, prioritise resources and focus activity on opportunities most likely to convert.
  • The ability to establish senior relationships while remaining closely involved in opportunity creation and deal execution.
  • Entrepreneurial mindset with strong autonomy, perseverance, and the ability to thrive in a fast-paced, collaborative environment.
What will make you stand out:
  • Strong business acumen and the ability to navigate complex organizations while influencing executive stakeholders.
  • A highly motivated, accountable and entrepreneurial approach, with the resilience to build momentum in a fast moving environment.
  • Excellent communication and influencing skills across partner executives, sellers, delivery leaders and internal stakeholders.
  • Resilience, adaptability, and a collaborative approach that contributes to both partner and team success.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.