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E Commerce Customer Service Associate Jobs (NOW HIRING)

The AMES Companies

eCommerce Sales Manager

Cordova, TN · On-site

Define and execute strategies and plans for eCommerce customers in line with Hunter Fan Company's business requirements and growth objectives. * Own the path to purchase and all associated eCommerce ...

Ave Maria Press, Inc.

Collaborate closely with Marketing, Sales, IT, and Customer Service to ensure eCommerce initiatives are aligned with overall business objectives, technically supported, and customer-focused.

Socket.dev

WI · On-site

Mission Statement To delight and excite our customers through truly innovative products ... This position is responsible for integrating data across ecommerce, website analytics, CRM, ...

New

CorDx

Ecommerce Manager

Alpharetta, GA

Implement customer service best practices and manage customer inquiries and issues promptly ... Track and analyze e-commerce performance metrics, including traffic, sales, conversion rates, and ...

National Oak

Ecommerce Manager

Lakeland, FL · On-site

... services and solutions to both suppliers and customers. Our priority remains unchanged - to ... As the Ecommerce Manager, you will be working on a team dedicated to implementing our online sales ...

Sewer Equipment Co.

E-Commerce Specialist

Dixon, IL · On-site

$60 - $80/hr

E-Commerce Specialist Dixon, IL, US The E-Commerce Specialist supports the day-to-day operation ... Coordinate with marketing, operations, purchasing, customer service, and IT on projects affecting ...

Evergreen Goodwill

E-Commerce Supervisor

Seattle, WA · On-site

$23.97/hr

E-Commerce Manager About Goodwill We believe in the potential of individuals to make positive ... Customer service and communication with internal and external customers. * Follow up on non-paying ...

Vets Hired

Dir, eCommerce

California, MO · On-site

Job Summary The Director of eCommerce leads the digital commerce strategy and performance across multiple direct-to-consumer brands, driving revenue growth, conversion optimization, customer ...

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E Commerce Customer Service Associate information

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How much do e commerce customer service associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for e commerce customer service associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does an E Commerce Customer Service Associate do?

An E Commerce Customer Service Associate handles customer inquiries, processes orders, manages returns and refunds, and provides support through phone, email, or live chat. They use tools like CRM systems and product knowledge to ensure a positive shopping experience and resolve issues efficiently.

What is e-commerce customer service?

E-commerce customer service involves assisting online shoppers with inquiries, order issues, returns, and product information through channels like chat, email, or phone. Customer service associates in this field need strong communication skills and familiarity with customer management tools to ensure a positive shopping experience.

What cities are hiring for E Commerce Customer Service Associate jobs?

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What states have the most E Commerce Customer Service Associate jobs?

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For E Commerce Customer Service Associate jobs, the most frequently searched job titles are:

eCommerce Sales Manager

Cordova, TN • On-site

The AMES Companies
See more jobs at The AMES Companiesexternal

Full-time

Posted 11 days ago

Job description

Essential Duties & Responsibilities
  • Define and execute strategies and plans for eCommerce customers in line with Hunter Fan Company's business requirements and growth objectives.
  • Own the path to purchase and all associated eCommerce sales and marketing activities across assigned customers, channels, and platforms.
  • Manage all aspects of selling on Amazon and support growth across, marketplaces and customer channels as applicable.
  • Ensure achievement of agreed customer targets and key performance indicators, including sales, profitability, forecast accuracy, digital shelf performance, content quality, inventory alignment, and promotional effectiveness.
  • Implement, follow up, and update customer and channel plans to ensure priorities, timing, ownership, and execution are clearly managed.
  • Support Category, Channel, Marketing, and Product teams in the development of sales plans, promotional programs, product launches, and customer-specific growth initiatives.
  • Collaborate with peer Customer Managers and internal business partners to share best practices and drive account-related initiatives.
  • Work collaboratively with Paid media department to develop advertising initiatives
  • Lead account management activities, including forecasting, inventory planning, promotional planning, site merchandising opportunities, cross-selling, site events, and customer business reviews.
  • Collect, analyze, and translate data from internal and external systems into actionable insights, business updates, and recommended next steps.
  • Manage vendor portal requirements with accounts, including item setup, content updates, reporting, compliance, and issue resolution.
  • Oversee content data management and uploading across accounts and channels, including product copy, images, enhanced content, item attributes, pricing, and launch readiness.
  • Effectively manage direct reports to ensure goals are well defined and executed
  • Ensure adherence to all Company principles, policies, customer requirements, pricing guidelines, and brand standards.
  • Ensure development of careers, succession plans, coaching, prioritization, and performance guidance for direct reports as assigned.
  • Work comfortably in the grey with an end-to-end understanding of the business, including sales, operations, content, inventory, fulfillment, customer experience, and profitability.
  • Challenge the status quo and continuously raise the bar for eCommerce execution, process improvement, reporting, and customer experience.
  • Required travel 20-30%

Education
Required:
  • Bachelor's degree in Marketing, Business Administration, eCommerce, Digital Marketing, Sales, or other related field required
  • Minimum of 7 years of progressive sales, marketing, eCommerce, channel management, marketplace management, or digital commerce experience required.
  • Prior experience in eCommerce is essential. Experience with Amazon, national retailers, marketplace platforms, Shopify or similar digital commerce platforms, vendor portals, product content tools, and analytics systems is strongly preferred.
  • Experience leading direct reports, cross-functional initiatives, customer planning, forecasting, promotional strategy, and online business reviews

Preferred:
  • MBA or advanced degree

Special Qualifications & Skills
  • Extremely detail-oriented with the ability to manage multiple projects and priorities at the same time.
  • Exceptional written and verbal communication skills are necessary, including the ability to communicate clearly with customers, leadership, and cross-functional partners.
  • Strong interest and excitement in the opportunities in the ecommerce sales channel and digital commerce growth.
  • Possesses an aggressive approach to all stages of execution, follow-up, and issue resolution with customers and internal business partners.
  • Strong administrative skills, self-motivation, and the ability to work independently as well as part of a team.
  • Strong critical thinking skills with the ability to make decisions based on data-driven results.
  • Working and intuitive knowledge of computers with exceptional knowledge of Microsoft Office products, especially Excel and PowerPoint, and various vendor portal systems.
  • Strong understanding of forecasting, inventory planning, promotional planning, site merchandising, content management, marketplace requirements, and eCommerce analytics.
  • Ability to work within a set expense budget and manage resources responsibly.
  • Willingness to travel 10% to 20% with minimal overnight travel and occasional weekend work as required.
  • Ability to lift a minimum of 30 to 50 lbs. as needed for product samples, customer meetings, trade shows, or merchandising activities.
  • Must be comfortable working on a ladder at heights of 15' when needed for product reviews, displays, or customer support activities.
  • Mechanical aptitude and basic understanding of electricity preferred.

Ideal Candidate Profile
  • Thrives in a results-driven, accountable environment
  • Highly organized and detail-oriented
  • Self-motivated and adaptable
  • Strong operator with both strategic, technical, and financial acumen
  • Demonstrated track record of long-term tenure with an organization, including progressive responsibility and internal promotion
  • Experience operating in a mid-sized company environment, with the ability to balance strategic leadership and hands-on execution
  • Strong background in consumer goods (CPG or durable goods)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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