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E Commerce Customer Service Associate Jobs (NOW HIRING)

Wasatch Rx LLC

eCommerce CSR

Sandy, UT · On-site

$18/hr

The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager. This role supports Wasatch Rx's online business partnerships through purchasing, order management, customer ...

Kith

E-Commerce Customer Experience Manager

New York, NY · On-site

$85K - $105K/yr

Lead eCommerce customer service offshore team lead and representatives. * Define and monitor team performance against agreed Key Performance indicators (KPI's) and foster a continuous improvement ...

VASL

Customer Service Specialist (Ecommerce) (Remote)

$17.50 - $23/hr

Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We're looking for a customer-focused Customer Service Specialist who can ...

Mars

Customer Manager, eCommerce

Franklin, TN · On-site

The eCommerce Customer Manager is a key part of our transformational journey to a digital-first ... Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. * Join a ...

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E Commerce Customer Service Associate information

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How much do e commerce customer service associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for e commerce customer service associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does an E Commerce Customer Service Associate do?

An E Commerce Customer Service Associate handles customer inquiries, processes orders, manages returns and refunds, and provides support through phone, email, or live chat. They use tools like CRM systems and product knowledge to ensure a positive shopping experience and resolve issues efficiently.

What is e-commerce customer service?

E-commerce customer service involves assisting online shoppers with inquiries, order issues, returns, and product information through channels like chat, email, or phone. Customer service associates in this field need strong communication skills and familiarity with customer management tools to ensure a positive shopping experience.

What cities are hiring for E Commerce Customer Service Associate jobs?

Cities with the most E Commerce Customer Service Associate job openings:

What states have the most E Commerce Customer Service Associate jobs?

States with the most job openings for E Commerce Customer Service Associate jobs include:

What are popular job titles related to E Commerce Customer Service Associate jobs?

For E Commerce Customer Service Associate jobs, the most frequently searched job titles are:

E-commerce Customer Service Associate

Doral, FL • On-site

The National Basketball Association
Spectator Sports • 1 - 5K employees
Learn more about The National Basketball Associationexternal

$13.50 - $18.50/hr

Other

Re-posted 12 days ago

Job description

The Miami HEAT Retail Online team is seeking to hire an E-Commerce Customer Service Representative. The Service Representative’s main priority is providing exceptional customer service for MIAMIHEATSTORE.com customers, via phone and email.
Essential Duties & Responsibilities:
ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.

  • Provide customer service via phone or email by answering questions concerning merchandise, orders and refunds.
  • Ensure customers have the best online shopping experience.
  • Resolves order issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Leads or assists with special projects assigned by customer service supervisor and E-Commerce Product Manager.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Follow SOPs to ensure that appropriate changes are made to resolve customer’s problems based on the guidelines.
  • Administrative assistance with projects as needed
Desired Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • At least a year of proven customer service experience. Knowledge of principles and processes for providing customers with the best service.

Education and/or Experience
Associate's degree or equivalent from a 2-year college or technical school; Very organized and detail-oriented. Able to meet tight deadlines and adapt to a fast-paced, fluid environment while balancing multiple tasks at once. Must be proficient in Microsoft Applications including Word, Excel, and PowerPoint. Basic knowledge of Adobe Photoshop.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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