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E Commerce Customer Service Associate Jobs in Florida

Miami HEAT

E-commerce Customer Service Associate

Doral, FL · On-site

$13.50 - $18.50/hr

E-Commerce Customer Service Representative The Miami HEAT Retail Online team is seeking to hire an ... Associate's degree or equivalent from a 2-year college or technical school; Very organized and ...

The HEAT Group

E-commerce Customer Service Associate

Doral, FL · On-site

$13.75 - $19.25/hr

The Miami HEAT Retail Online team is seeking to hire an E-Commerce Customer Service Representative ... Education and/or Experience Associate's degree or equivalent from a 2-year college or technical ...

National Oak

Ecommerce Manager

Lakeland, FL · On-site

... services and solutions to both suppliers and customers. Our priority remains unchanged - to ... As the Ecommerce Manager, you will be working on a team dedicated to implementing our online sales ...

Royal Caribbean Group

AVP, Ecommerce

Miami, FL · On-site

Simultaneously, this role works with the shared services ecommerce strategy group to translate Celebrity's brand priorities into actionable ecommerce plans, ensuring alignment across Revenue ...

Royal Caribbean Cruise Line

AVP, Ecommerce

Miami, FL · On-site

Simultaneously, this role works with the shared services ecommerce strategy group to translate Celebrity's brand priorities into actionable ecommerce plans, ensuring alignment across Revenue ...

Industry FInTech

Ecommerce Manager

Aventura, FL · On-site +1

Experience collaborating with automation, CRM, or performance teams * Experience using AI-powered tools or platforms to optimize Ecommerce performance (marketing, personalization, reporting, or ...

Industry FInTech

Ecommerce Manager

Aventura, FL

Experience collaborating with automation, CRM, or performance teams * Experience using AI-powered tools or platforms to optimize Ecommerce performance (marketing, personalization, reporting, or ...

Odeko

Director, E-commerce

Miami, FL · On-site

Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save ... We are looking for a Director of Ecommerce to serve as the end-to-end business leader for our ~$40 ...

AndersonOrd

E-Commerce Merchandiser

Saint Augustine, FL · On-site

$65K - $70K/yr

It is a direct reflection of our brand, product, and customer experience. As we continue to grow our e-commerce business, we're looking for a detail-oriented and digitally driven E-Commerce ...

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All JobsE Commerce Customer Service Associate JobsE Commerce Customer Service Associate Jobs in Florida

E Commerce Customer Service Associate information

What does an E Commerce Customer Service Associate do?

An E Commerce Customer Service Associate handles customer inquiries, processes orders, manages returns and refunds, and provides support through phone, email, or live chat. They use tools like CRM systems and product knowledge to ensure a positive shopping experience and resolve issues efficiently.

What is e-commerce customer service?

E-commerce customer service involves assisting online shoppers with inquiries, order issues, returns, and product information through channels like chat, email, or phone. Customer service associates in this field need strong communication skills and familiarity with customer management tools to ensure a positive shopping experience.

What cities in Florida are hiring for E Commerce Customer Service Associate jobs?

Cities in Florida with the most E Commerce Customer Service Associate job openings:

E-commerce Customer Service Associate

Doral, FL • On-site

Miami HEAT
Spectator Sports • 201 - 500 employees
Learn more about Miami HEATexternal

$13.50 - $18.50/hr

Other

Re-posted 6 days ago

Job description

E-Commerce Customer Service Representative

The Miami HEAT Retail Online team is seeking to hire an E-Commerce Customer Service Representative. The Service Representative's main priority is providing exceptional customer service for MIAMIHEATSTORE.com customers, via phone and email.

Essential Duties & Responsibilities:

The following are examples of the various functions required. The job requirements are not limited to the items on this list.

  • Provide customer service via phone or email by answering questions concerning merchandise, orders and refunds.
  • Ensure customers have the best online shopping experience.
  • Resolves order issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Leads or assists with special projects assigned by customer service supervisor and E-Commerce Product Manager.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Follow SOPs to ensure that appropriate changes are made to resolve customer's problems based on the guidelines.
  • Administrative assistance with projects as needed

Desired Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • At least a year of proven customer service experience. Knowledge of principles and processes for providing customers with the best service.

Education and/or Experience:

Associate's degree or equivalent from a 2-year college or technical school; Very organized and detail-oriented. Able to meet tight deadlines and adapt to a fast-paced, fluid environment while balancing multiple tasks at once. Must be proficient in Microsoft Applications including Word, Excel, and PowerPoint. Basic knowledge of Adobe Photoshop.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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