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Dynamics 365 Operations Jobs (NOW HIRING)

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · Remote

$120K - $160K/yr

... customer support operations, streamline case management, and deliver world‑class service ... Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views ...

AEG Worldwide

Dynamics 365 Developer

Los Angeles, CA · On-site

The role will also work closely with the Infrastructure and Operations team to ensure that all ... Microsoft Dynamic 365 Fundamentals (CRM) MB-910 Pay Scale: $125,000.00 - $145,000.00 Bonus: This ...

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · On-site

$120K - $160K/yr

Familiarity with ALM, DevOps pipelines, and solution management * Excellent communication and ... MB-230 (Dynamics 365 Customer Service) * Experience in government, regulated industries, or ...

R Systems, Inc.

Dynamics 365 Engineer

Sacramento, CA · On-site

$60.25 - $77.50/hr

... operations through scalable technical solutions · Design and implement Dataverse data structures and customizations within Dynamics 365 · Develop reports, dashboards, and insights using Power BI · ...

CYNET SYSTEMS

MS Dynamics 365 CE Developer

New York, NY · On-site

$55 - $60/hr

Maintain best practices in ALM and source control using Azure DevOps and GitHub Actions. Required ... Experience with Dynamics 365 CE integration using REST APIs and web services. * Experience working ...

XTGlobal

MS Dynamics 365 Developer

Greensboro, NC · On-site

Role: MS Dynamics 365 Developer Location: Greensboro, NC (5 Days a Week Onsite - Local Needed ... , Currently within 30-35 minute drive from Greensboro, NC These candidates need to CURRENTLY live ...

United Airlines

Dynamics 365 Lead

Manhattan, NY · On-site

$86K - $127K/yr

Dynamics 365 Lead Location: NYC, NY Duration: Fulltime. Job Summary: We are seeking an experienced ... Experience with DevOps for packaging and deploying solutions using GitHub pipelines, CI/CD ...

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Dynamics 365 Operations information

What is the difference between Dynamics 365 Operations vs Dynamics 365 Finance?

AspectDynamics 365 OperationsDynamics 365 Finance
Primary FocusSupply chain, manufacturing, and warehouse managementFinancial management, accounting, and budgeting
Required SkillsERP implementation, supply chain processes, logisticsFinancial analysis, accounting standards, compliance
Work EnvironmentManufacturing, distribution, logistics companiesFinance departments, corporate accounting teams
CertificationsMicrosoft Certified: Dynamics 365 Supply Chain ManagementMicrosoft Certified: Dynamics 365 Finance Functional Consultant

While both Dynamics 365 Operations and Dynamics 365 Finance are part of the Microsoft Dynamics 365 suite, Operations primarily handles supply chain and manufacturing processes, whereas Finance focuses on financial management and accounting. Professionals often work together in organizations to ensure seamless integration between supply chain and financial data, but their core responsibilities and skill sets differ accordingly.

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Dynamics 365 Operations jobs near you
Infographic showing various Dynamics 365 Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 9% Part Time, and 12% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.
Microsoft Dynamics 365 Developer

Microsoft Dynamics 365 Developer

Science Applications International Corporation

Washington, DC • Remote

Other

Posted 23 days ago

Job description

SAIC is looking for a Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver worldclass service experiences. 

Job Duties:

  • Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flows
  • Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
  • Develop and maintain integrations with thirdparty telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
  • Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service
  • Build custom components using Power Platform and Copilot Studio, including Power Apps, Power Automate, Copilot Virtual Agents, and custom connectors
  • Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
  • Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
  • Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
  • Ensure solutions adhere to security, compliance, data governance, and performance best practices
  • Produce technical documentation, solution diagrams, and release artifacts
  • Partner with business units to gather requirements and translate them into technical designs
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Required:

  • BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
  • Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card
  • Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
  • Experience with Copilot Studio, including developing Agents, Flows and tools
  • Experience with Power Platform, including Canvas/ModelDriven Apps and Power Automate
  • Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
  • Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
  • Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
  • Understanding of integrations, REST APIs, and webhooks
  • Familiarity with ALM, DevOps pipelines, and solution management
  • Excellent communication and documentation skills

Desired:

  • Microsoft certifications such as: 
    • PL200 (Power Platform Functional Consultant)
    • PL400 (Power Platform Developer)
    • MB230 (Dynamics 365 Customer Service)
  • Experience in government, regulated industries, or enterprisescale environments
  • Knowledge of data modeling, data migration, and Dataverse performance optimization

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