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Dwp Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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How much do dwp customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for dwp customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a DWP Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

As a DWP Customer Service Representative, you will often work closely with teams such as billing, technical support, and field operations to address and resolve customer inquiries that require specialized knowledge. When a customer's concern cannot be resolved on the first contact, you may need to coordinate with these departments, track progress, and provide ongoing updates to the customer. Effective communication and strong organizational skills are essential for ensuring a smooth resolution process. This interdepartmental collaboration helps you learn more about the company's operations and can open up opportunities for advancement within the organization.

What are DWP Customer Service Representatives?

DWP Customer Service Representatives are professionals who assist customers of the Department for Work and Pensions (DWP) in the UK. They handle enquiries about benefits, pensions, and other government support services, providing information, guidance, and resolving issues over the phone, online, or face-to-face. Their role is crucial in ensuring individuals receive accurate information and appropriate support regarding DWP services. They also process applications, update records, and help customers navigate the welfare system.

What are the key skills and qualifications needed to thrive as a DWP Customer Service Representative, and why are they important?

To thrive as a DWP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of government benefits, typically supported by GCSEs or equivalent qualifications. Familiarity with customer relationship management (CRM) systems, telephony platforms, and internal DWP databases is commonly required. Active listening, patience, and resilience are essential soft skills for effectively supporting diverse claimants and managing challenging conversations. These skills ensure efficient, empathetic service delivery and help maintain public trust in government support programs.
More about Dwp Customer Service Representative jobs
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What job categories do people searching Dwp Customer Service Representative jobs look for? The top searched job categories for Dwp Customer Service Representative jobs are:
Dwp Customer Service Representative jobs near you
Infographic showing various Dwp Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 4% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR Customer Service Representative

CSR Customer Service Representative

Gas Express LLC

Montgomery, AL

$15.75 - $21.25/hr

Other

Posted 8 days ago

Job description

Description

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.


Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR's.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to's.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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