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Dwp Customer Service Representative Jobs (NOW HIRING)

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Customer Service Representative (csr)

Colorado Springs, CO · On-site

$20 - $25/hr

The Customer Service Representative (CSR) plays a vital role in maintaining customer satisfaction by providing timely and effective support. Working within a small team of 1-5 members, the CSR ...

New

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Dwp Customer Service Representative information

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How much do dwp customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for dwp customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DWP Customer Service Representative?

DWP Customer Service Representatives are professionals who assist customers of the Department for Work and Pensions (DWP) in the UK. They handle enquiries about benefits, pensions, and other government support services, providing information, guidance, and resolving issues over the phone, online, or face-to-face. Their role is crucial in ensuring individuals receive accurate information and appropriate support regarding DWP services. They also process applications, update records, and help customers navigate the welfare system.

What are the key skills and qualifications needed to thrive as a DWP Customer Service Representative?

To thrive as a DWP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of government benefits, typically supported by GCSEs or equivalent qualifications. Familiarity with customer relationship management (CRM) systems, telephony platforms, and internal DWP databases is commonly required. Active listening, patience, and resilience are essential soft skills for effectively supporting diverse claimants and managing challenging conversations. These skills ensure efficient, empathetic service delivery and help maintain public trust in government support programs.

How does a DWP Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

As a DWP Customer Service Representative, you will often work closely with teams such as billing, technical support, and field operations to address and resolve customer inquiries that require specialized knowledge. When a customer's concern cannot be resolved on the first contact, you may need to coordinate with these departments, track progress, and provide ongoing updates to the customer. Effective communication and strong organizational skills are essential for ensuring a smooth resolution process. This interdepartmental collaboration helps you learn more about the company's operations and can open up opportunities for advancement within the organization.
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Dwp Customer Service Representative jobs near you
Infographic showing various Dwp Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Supreme Service Today

Halethorpe, MD • On-site

$20 - $25/hr

Full-time

Medical, Dental, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Immediate Hire Available!Step into the frontlines of exceptional service at Supreme Service Today as our next full-time Customer Service Representative in Halethorpe, MD. This full-time position offers a competitive pay range of $20 – $25 per hour plus performance-based pay, with top-tier benefits including:Medical, dental, and visionLife insuranceA 401(k) planLots of training and growth opportunitiesPaid holidays WHAT'S YOUR DAY LIKE?As a Customer Service Representative, you will field important calls from homeowners who are counting on Supreme Service Today for quick and reliable solutions. You will assess their needs, offer the best assistance, and ensure their requests are handled promptly. Your day will be filled with scheduling appointments, organizing sales calls, and dispatching technicians to homes across the area. You will become the communication hub, working closely with both customers and technicians to guarantee every job meets our high standards. Attention to detail and reliable follow-through will be your keys to making every customer's experience exceptional. WHO ARE WE?Supreme Service Today has been delivering trusted heating, cooling, plumbing, and electrical services since 2005. Founded on a commitment to putting customers first, we've built a reputation for quality workmanship, integrity, and exceptional service. Our people are the foundation of our success. We offer competitive pay, excellent benefits, ongoing training, and opportunities for career growth in a supportive, team-oriented environment where your contributions are valued. If you're looking for a workplace that combines professional development with a collaborative culture and a shared commitment to excellence, Supreme Service Today is a place where you can build a rewarding, long-term career! WHAT'S NEEDED FROM A CUSTOMER SERVICE REPRESENTATIVE?Schedule: Your role as a Customer Service Representative will require you to work 9 am - 5 pm, Monday through Friday. Some flexibility for some weekends and nights may be needed as well.Customer Service Representative Qualifications:2+ years of customer service experienceKnowledge of ServiceTitan Software PlatformHigh-level expertise using phone, cell phone, text, email, and internetStrong communication skills with a pleasant phone demeanorPractical experience and methodology for efficient dispatchingAbility to assist customers with scheduling, answering service questions, and troubleshooting issuesAbility to work with technicians to ensure satisfaction and job accuracyMotivation to work independently and multitaskBilingual abilities (a plus)Apply now using our mobile-friendly application. We can't wait to hear from you!