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Dwp Customer Service Representative Jobs (NOW HIRING)

Acro Service Corp

Customer Service Representative

Tempe, AZ

$15.50 - $21.25/hr

Administrative - Customer Service Representative I Location: Tempe, AZ, USA 85282-3428 Duration: 03 months Contract on W2 (Possible extension) Position Description: * The main function of a customer ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Dwp Customer Service Representative information

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How much do dwp customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for dwp customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a DWP Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

As a DWP Customer Service Representative, you will often work closely with teams such as billing, technical support, and field operations to address and resolve customer inquiries that require specialized knowledge. When a customer's concern cannot be resolved on the first contact, you may need to coordinate with these departments, track progress, and provide ongoing updates to the customer. Effective communication and strong organizational skills are essential for ensuring a smooth resolution process. This interdepartmental collaboration helps you learn more about the company's operations and can open up opportunities for advancement within the organization.

What are DWP Customer Service Representatives?

DWP Customer Service Representatives are professionals who assist customers of the Department for Work and Pensions (DWP) in the UK. They handle enquiries about benefits, pensions, and other government support services, providing information, guidance, and resolving issues over the phone, online, or face-to-face. Their role is crucial in ensuring individuals receive accurate information and appropriate support regarding DWP services. They also process applications, update records, and help customers navigate the welfare system.

What are the key skills and qualifications needed to thrive as a DWP Customer Service Representative, and why are they important?

To thrive as a DWP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of government benefits, typically supported by GCSEs or equivalent qualifications. Familiarity with customer relationship management (CRM) systems, telephony platforms, and internal DWP databases is commonly required. Active listening, patience, and resilience are essential soft skills for effectively supporting diverse claimants and managing challenging conversations. These skills ensure efficient, empathetic service delivery and help maintain public trust in government support programs.
More about Dwp Customer Service Representative jobs
What cities are hiring for Dwp Customer Service Representative jobs? Cities with the most Dwp Customer Service Representative job openings:
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What job categories do people searching Dwp Customer Service Representative jobs look for? The top searched job categories for Dwp Customer Service Representative jobs are:
Dwp Customer Service Representative jobs near you
Infographic showing various Dwp Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 4% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Sparkbit 360

Cincinnati, OH • On-site

$15.25 - $21/hr

Other

Posted 15 days ago

Job description

About the job Customer Service Representative (CSR)
At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.
Position Overview:
We are searching for an Entry-Level Customer Service Representative (CSR) to support daily customer interactions and service operations. Responsibilities:

  • Respond to customer inquiries via phone, email, or in person
  • Provide accurate information regarding services and procedures
  • Resolve basic customer concerns in a professional manner
  • Maintain updated customer records and documentation
  • Coordinate with internal teams to support customer needs
  • Follow company policies to ensure service consistency
Qualifications:
  • High school diploma or equivalent required
  • Strong verbal and written communication skills
  • Customer-focused, reliable, and professional attitude
  • Ability to multitask and work in a fast-paced environment
  • Basic computer and data entry skills
What We Offer:
  • Competitive pay
  • Opportunities for advancement
  • Professional development and training
  • Supportive and collaborative team environment
  • Travel opportunities (if applicable)

Package Details

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