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Dwp Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

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Dwp Customer Service Representative information

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How much do dwp customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for dwp customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DWP Customer Service Representative?

DWP Customer Service Representatives are professionals who assist customers of the Department for Work and Pensions (DWP) in the UK. They handle enquiries about benefits, pensions, and other government support services, providing information, guidance, and resolving issues over the phone, online, or face-to-face. Their role is crucial in ensuring individuals receive accurate information and appropriate support regarding DWP services. They also process applications, update records, and help customers navigate the welfare system.

What are the key skills and qualifications needed to thrive as a DWP Customer Service Representative?

To thrive as a DWP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of government benefits, typically supported by GCSEs or equivalent qualifications. Familiarity with customer relationship management (CRM) systems, telephony platforms, and internal DWP databases is commonly required. Active listening, patience, and resilience are essential soft skills for effectively supporting diverse claimants and managing challenging conversations. These skills ensure efficient, empathetic service delivery and help maintain public trust in government support programs.

How does a DWP Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

As a DWP Customer Service Representative, you will often work closely with teams such as billing, technical support, and field operations to address and resolve customer inquiries that require specialized knowledge. When a customer's concern cannot be resolved on the first contact, you may need to coordinate with these departments, track progress, and provide ongoing updates to the customer. Effective communication and strong organizational skills are essential for ensuring a smooth resolution process. This interdepartmental collaboration helps you learn more about the company's operations and can open up opportunities for advancement within the organization.
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Dwp Customer Service Representative jobs near you
Infographic showing various Dwp Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR - Customer Service Representative

White Plumbing Co

Springfield, MO • On-site

$13 - $18/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 9 days ago

Job description

White Plumbing, Heating & Air, a trusted name in the plumbing industry, proudly serves clients throughout Springfield, MO. Our focus is on professional excellence and continuous growth, and we're looking for a dynamic person who also holds these values. Join our office as a full-time CSR - Customer Service Representative and take the next big step in your career!
Depending on experience, you earn a competitive wage of $13.00 - $18.00/hour. You also enjoy incredible benefits, such as:
  • Paid medical, Dental, and Life Insurance
  • Paid vacation
  • Paid holidays
  • A 401(k) retirement plan
  • Supplemental insurance
  • Relocation assistance is available and will be discussed during the interview process.
Sounds great, right? Keep reading to learn more about this rewarding position!
DAY IN THE LIFE
You normally work from 8:00 am - 5:00 pm, Monday - Friday.
As a CSR - Customer Service Representative, you ensure seamless communication between our customers and our service team. With an upbeat and friendly attitude, you answer incoming phone calls, schedule appointments, efficiently dispatch field crews, and respond to our customers' questions and concerns. You also manage social media platforms to promote our online presence and facilitate positive customer interactions. Your ability to effectively communicate information contributes to smooth workdays at our office!
REQUIREMENTS
  • High school diploma or equivalent
  • 1+ year of customer service representative experience
  • Proficiency with computers and Microsoft Office applications
  • Self-motivated attitude and a customer-oriented mindset
  • Excellent verbal and written communication skills
  • Ability to work collaboratively in a team environment
  • Ability to perform the physical requirements of the job, including using a computer, sitting for extended periods, and moving objects weighing up to 25 lbs.
  • 1+ year of experience with Service Titan, preferred

Customer service experience would be a plus! Experience with ServiceTitan software would also be preferred.
Are you eager to learn more and willing to take direction? Can you multi-task and keep up in a fast-paced environment? Do you want to build a rewarding career with a reputable service company? If YES, we want you as our CSR - Customer Service Representative!
ABOUT US
Since 1989, we have been a trusted company specializing in plumbing and gas work for new construction projects, with a notable focus on multi-family apartments. Recently, in June 2020, we established a service department catering to both residential and commercial systems. Our mission revolves around providing top-notch solutions and quality work while ensuring our clients' trust through our skilled and well-equipped employees. Our down-to-earth, small-business atmosphere is upheld by a team of expertly trained professionals who genuinely care about their colleagues and families. We prioritize creating a fun and supportive work environment, and in recognition of our employees' hard work, we offer excellent wages, benefits, and perks.
MAKE YOUR MOVE!
Our office needs you as our CSR - Customer Service Representative! If you think you're the right fit for this role, fill out our quick initial application today. We're excited to hear from you!
Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.

Apply