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Dual Csr Jobs (NOW HIRING)

D&J DreamTeam LLC

Customer Service Rep

Stockbridge, GA · Remote

$10 - $15/hr

Cruise Ship CSR * Workout equipment CSR * Home Repair Stores * Cable/Internet Provider * And MORE ... Windows 8 or Windows 10. * Computer Hard Drive with 1 or more GHz dual-core processor and a memory ...

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Comfortable with technology (experience using dual monitors) * Process oriented * Comfortable ... If you are a motivated individual with a passion for client services, we encourage you to apply.

Midstates Bank

Customer Service Representative

Kingsley, IA

$15.50 - $21.25/hr

The CSR will perform assigned duties in accordance to Midstates Bank's Core Values and will adhere ... Complies with bank operations and security procedures by participating in all dual-control ...

cen.ai

Customer Service Representative

Knoxville, TN

$15.25 - $20.75/hr

Customer Service Representative Provide customer service to Bank customers and assist in operations ... Ensure that transactions, balancing, receiving cash, and other functions are performed with dual ...

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Dual Csr information

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$9

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$26

How much do dual csr jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for dual csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dual CSR, and why are they important?

To thrive as a Dual CSR (Customer Service Representative), you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes bilingual proficiency are typically required. Outstanding patience, adaptability, and the ability to multitask help Dual CSRs stand out. These skills are crucial for delivering efficient, high-quality customer support across multiple channels and handling diverse customer needs.

How does a Dual Customer Service Representative (CSR) balance responsibilities across multiple channels or service areas?

A Dual CSR typically manages customer interactions across different communication channels, such as phone and chat, or may serve multiple product/service lines. This requires strong multitasking skills and adaptability, as you might switch between tasks or systems throughout the day. Collaboration with other team members is also common, especially when transferring cases or escalating complex issues. Successful Dual CSRs stay organized, prioritize tasks effectively, and communicate clearly to ensure seamless service across all assigned areas.

What are Dual CSRs?

Dual CSRs, or Dual Customer Service Representatives, are professionals who handle both inbound and outbound customer interactions across multiple channels for a company. They are responsible for addressing customer inquiries, resolving issues, processing orders, and providing product or service information. Dual CSRs are trained to manage various customer needs while maintaining a high standard of service and professionalism. Their role often requires multitasking, strong communication skills, and the ability to use different customer management systems effectively.

What is the difference between Dual Csr vs Customer Service Representative?

AspectDual CsrCustomer Service Representative
CredentialsTypically requires basic customer service training, sometimes certifications in communication or product knowledgeUsually requires similar customer service training, with certifications often optional
Work EnvironmentOften in call centers, retail, or online support settingsCommonly in retail stores, call centers, or corporate offices
Employer & IndustryUsed across retail, telecom, banking, and tech industriesWidely used in retail, telecom, healthcare, and service sectors

Both Dual Csr and Customer Service Representative roles focus on assisting customers, but Dual Csr may involve handling multiple channels or products simultaneously, requiring broader knowledge. Customer Service Representatives typically focus on specific products or services within a single channel. The roles overlap in skills and work environments, but Dual Csr often demands multitasking across platforms.

More about Dual Csr jobs
What job categories do people searching Dual Csr jobs look for? The top searched job categories for Dual Csr jobs are:
Dual Csr jobs near you
Infographic showing various Dual Csr job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, 26% Part Time, and 4% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR/Dispatcher - 100% Paid Benefits

Vena Services

Salem, NH • On-site

$22 - $30/hr

Other

Posted 5 days ago

Job description

Experienced CSR / Dispatcher Wanted

We're Looking for the Diamond in the Rough

This is not just another office job.

We're searching for a highly capable, experienced professional who already knows how to manage a fast-paced dispatch environment and takes pride in keeping operations running smoothly. If you thrive under pressure, know how to own a schedule, and can confidently communicate with customers and technicians alike — we want to hear from you. This

is your opportunity to join one of Salem's most respected $5 million home

services companies

Position Overview

This is a dual CSR / Dispatcher role with a primary focus on dispatching operations. The ideal candidate is proactive, organized, confident on the phone, and experienced with scheduling and coordinating teams in real time.

What You'll Be Doing

  • Managing and adjusting technician schedules throughout the day
  • Dispatching calls efficiently and effectively
  • Outbound calling to existing customers (no cold calling)
  • Providing excellent customer communication and support
  • Coordinating with team members using Slack and Google Workspace
  • Keeping operations organized in a fast-moving environment

What We're Looking For

  • Prior dispatching experience is required
  • Experience with ServiceTitan is strongly preferred
  • Strong customer service and communication skills
  • Ability to multitask and stay organized under pressure
  • Comfortable using Google Workspace and Slack
  • Someone who wants a career — not just an office job

We are open to candidates with dispatching experience from other industries, including emergency services or similar high-volume environments.

Schedule

  • Monday through Friday
  • 7:00 AM – 5:00 PM

Compensation

Compensation will be based on experience and overall fit for the role.

Important Hiring Process Information

All final candidates will complete a paid one-day show us what you know working interview before a formal offer is extended.