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Doctors Answering Service Jobs (NOW HIRING)

Pennsylvania Medicine

Switchboard Operator

Doylestown, PA · On-site

$14.75 - $18.50/hr

Handles all pertinent medical practice answering service duties, including making sure providers ... Develops updated list of telephone numbers for executive staff, doctors, departmental personnel for ...

Pennsylvania Medicine

Switchboard Operator

Doylestown, PA · On-site

$14.75 - $18.50/hr

Handles all pertinent medical practice answering service duties, including making sure providers ... Develops updated list of telephone numbers for executive staff, doctors, departmental personnel for ...

Pennsylvania Medicine

Switchboard Operator

Doylestown, PA · On-site

$14.75 - $18.50/hr

Handles all pertinent medical practice answering service duties, including making sure providers ... Develops updated list of telephone numbers for executive staff, doctors, departmental personnel for ...

MedStar Health

Telephone Service Rep

Rosedale, MD · On-site

$18.40 - $29.74/hr

Provides answering services for designated physicians and departments and follow paging procedures for doctors and residents. * Maintains the hospital-wide phone directory including emergency and ...

New

MedStar Health

Telephone Service Rep

Baltimore, MD · On-site

$18.40 - $29.74/hr

Provides answering services for designated physicians and departments and follow paging procedures for doctors and residents. * Maintains the hospital-wide phone directory including emergency and ...

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Doctors Answering Service information

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$39

How much do doctors answering service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for doctors answering service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals working in a doctors answering service, and how can they be effectively managed?

Professionals in a doctor's answering service often navigate high call volumes and urgent situations, requiring quick thinking and clear communication. Managing patient expectations, accurately relaying messages to physicians, and maintaining patient confidentiality are daily challenges. Effective time management, strong listening skills, and thorough training on medical protocols help address these challenges. Additionally, working closely with medical staff and using specialized software ensures efficient message delivery and proper follow-up, making teamwork and adaptability essential.

What key skills and qualifications are needed to excel in a doctors answering service role, and why are they important?

To thrive in a Doctors Answering Service role, you need excellent communication skills, medical terminology knowledge, and experience in customer service or healthcare support. Familiarity with call center software, electronic health record (EHR) systems, and message management platforms is typically required. Active listening, professionalism, and the ability to stay calm under pressure are crucial soft skills for handling urgent or sensitive calls. These competencies ensure accurate message delivery, patient satisfaction, and effective support for healthcare providers.

What is a doctors answering service?

A Doctors Answering Service is a professional service that handles phone calls for medical practices, clinics, or hospitals, especially during after-hours or when staff are unavailable. These services ensure that patient calls are answered promptly, messages are relayed to the appropriate healthcare provider, and urgent situations are handled according to pre-established protocols. This helps doctors maintain good communication with patients, manage emergencies efficiently, and improve patient satisfaction. Using an answering service also allows medical staff to focus on in-person patient care without missing important calls.

What is the difference between Doctors Answering Service vs Medical Receptionist?

AspectDoctors Answering ServiceMedical Receptionist
CredentialsMinimal; training in call handling and medical protocolsHigh school diploma or equivalent; medical office training
Work EnvironmentRemote or call center setting, handling calls for multiple doctorsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryMedical practices, hospitals, clinicsMedical offices, clinics, hospitals
Primary RoleAnswering calls, scheduling, relaying messagesPatient check-in, appointment scheduling, administrative tasks

Doctors Answering Service primarily handles incoming calls and messages for physicians, often remotely, focusing on communication and scheduling. Medical Receptionists work directly in medical offices, managing patient interactions and administrative duties. Both roles are essential in healthcare communication but differ in work environment and responsibilities.

More about Doctors Answering Service jobs
What cities are hiring for Doctors Answering Service jobs? Cities with the most Doctors Answering Service job openings:
What states have the most Doctors Answering Service jobs? States with the most job openings for Doctors Answering Service jobs include:
What job categories do people searching Doctors Answering Service jobs look for? The top searched job categories for Doctors Answering Service jobs are:
Doctors Answering Service jobs near you
Infographic showing various Doctors Answering Service job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,911 per year, or $23 per hour.

Telecommunications Operator

Care New England Health System

Warwick, RI • On-site

$18 - $25/hr

Part-time

Re-posted 18 days ago

Care New England Health System rating

7.2

Company rating: 7.2 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

349th of 887 rated healthcare providers

Job description

Job Summary

Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner, for the Hospital and MEDNET Answering Service.  Must have genuine interest and empathy in meeting the needs of our patients, visitors and staff.  Must demonstrate the ability to work well under pressure and be flexible to schedule changes to meet department needs.  Computer skills are required.

Duties & Responsibilities

Greets visitors on the phone and in person in a professional, prompt and courteous manner. . 

Dispatches calls in a professional, prompt, accurate and courteous manner.  Refers to "department on call" lists to provide accurate information upon request...Updates AMION & MEDNET changes as they occur during shift.  First shift inputs daily coverage 

Answers and dispatches all emergency calls (similar to "911"),   codes, elevator alarms, and emergency stat calls promptly and accurately in one ring or less in a calm manner.

Responds to Fire Department and 800 MHz radio.  Utilizes walkie-talkies as specified in accounts. Demonstrates excellent interpersonal skills with affiliated departments, staff, patients and other outside contacts.  Maintains emphasis on excellent customer service.

Distributes A/V equipment as requested and assures the employee signs in/out.  Checks equipment upon return to assure wire/cords, etc. is in place.   

Provides pager management assistance on all shifts. Replacement of pagers, batteries, troubleshooting, etc.  

Maintains quality records/tickets in accounts in collaboration with the clients.  

Performs all other related duties as assigned.

Requirements

A High School diploma or equivalent is required.  

AMION on-call scheduling, customer service and answering service knowledge is a plus. 

Reliable, well-groomed and a team-player. 

Ability to work in a fast-paced environment.

Exceptional interpersonal skills with the ability to display patience.

Clear communication skills (written and verbal) using positive language, while speaking in a calm and cheerful manner.

Ability to resolve potentially stressful callers' interactions.

Demonstrated excellence in the continuous handling of meticulous detail.

Excellent data entry, proofreading, spelling and typing skills.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation's top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Employment Type: PART_TIME

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