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Doctors Answering Service Jobs (NOW HIRING)

Answering Service Care

Billing Specialist

Margate, FL · On-site

$22/hr

We provide live telephone answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family ...

Winchester Hospital

Customer Service Rep

Winchester, MA

$19.05 - $25.64/hr

Previous customer and answering service experience preferred * Excellent communication skills ... Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in ...

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$39

How much do doctors answering service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for doctors answering service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals working in a doctors answering service, and how can they be effectively managed?

Professionals in a doctor's answering service often navigate high call volumes and urgent situations, requiring quick thinking and clear communication. Managing patient expectations, accurately relaying messages to physicians, and maintaining patient confidentiality are daily challenges. Effective time management, strong listening skills, and thorough training on medical protocols help address these challenges. Additionally, working closely with medical staff and using specialized software ensures efficient message delivery and proper follow-up, making teamwork and adaptability essential.

What key skills and qualifications are needed to excel in a doctors answering service role, and why are they important?

To thrive in a Doctors Answering Service role, you need excellent communication skills, medical terminology knowledge, and experience in customer service or healthcare support. Familiarity with call center software, electronic health record (EHR) systems, and message management platforms is typically required. Active listening, professionalism, and the ability to stay calm under pressure are crucial soft skills for handling urgent or sensitive calls. These competencies ensure accurate message delivery, patient satisfaction, and effective support for healthcare providers.

What is a doctors answering service?

A Doctors Answering Service is a professional service that handles phone calls for medical practices, clinics, or hospitals, especially during after-hours or when staff are unavailable. These services ensure that patient calls are answered promptly, messages are relayed to the appropriate healthcare provider, and urgent situations are handled according to pre-established protocols. This helps doctors maintain good communication with patients, manage emergencies efficiently, and improve patient satisfaction. Using an answering service also allows medical staff to focus on in-person patient care without missing important calls.

What is the difference between Doctors Answering Service vs Medical Receptionist?

AspectDoctors Answering ServiceMedical Receptionist
CredentialsMinimal; training in call handling and medical protocolsHigh school diploma or equivalent; medical office training
Work EnvironmentRemote or call center setting, handling calls for multiple doctorsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryMedical practices, hospitals, clinicsMedical offices, clinics, hospitals
Primary RoleAnswering calls, scheduling, relaying messagesPatient check-in, appointment scheduling, administrative tasks

Doctors Answering Service primarily handles incoming calls and messages for physicians, often remotely, focusing on communication and scheduling. Medical Receptionists work directly in medical offices, managing patient interactions and administrative duties. Both roles are essential in healthcare communication but differ in work environment and responsibilities.

More about Doctors Answering Service jobs
What cities are hiring for Doctors Answering Service jobs? Cities with the most Doctors Answering Service job openings:
What states have the most Doctors Answering Service jobs? States with the most job openings for Doctors Answering Service jobs include:
What job categories do people searching Doctors Answering Service jobs look for? The top searched job categories for Doctors Answering Service jobs are:
Doctors Answering Service jobs near you
Infographic showing various Doctors Answering Service job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,911 per year, or $23 per hour.

Pool Telecommunications Operator, BHS Doctor's Answering Service, Bethesda East, Per Diem, 3P-11:30P

Baptist Health South Florida

Boynton Beach, FL • On-site

$18.50/hr

Per diem

Re-posted 2 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers

Job description

Operates multiple-position telephone switchboard to relay incoming, outgoing and interoffice calls for hospitals and Doctors Answering Service and performs miscellaneous telecommunications and clerical duties. Monitors all hospital alarms, performs code paging, and also provides patient information. Consistently delivers exceptional service to all callers.Estimated pay range for this position is $18.50 / hour depending on shift as applicable.Degrees:
  • High School,Cert,GED,Trn,Exper.
Additional Qualifications:
  • Must have a minimum of one year customer service experience and basic computer knowledge.
  • Associate of Art desired.
Minimum Required Experience: 1 Year

What Baptist Health South Florida employees say

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Benefits

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About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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