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Dock Rep Jobs (NOW HIRING)

BAILEY

Dock Solutions Technician

Piney Flats, TN · On-site

Represent Bailey as the primary point of contact for all commercial Dock & Door customers within a service area. * Install, service, and repair commercial/industrial doors, door opening systems ...

BAILEY

Dock Solutions Technician

Knoxville, TN · On-site

Represent Bailey as the primary point of contact for all commercial Dock & Door customers within a service area. Install, service, and repair commercial/industrial doors, door opening systems ...

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How much do dock rep jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for dock rep in the United States is $21.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $25.24 per hour, depending on experience, location, and employer.

What are Dock Reps?

Dock Reps, short for Dock Representatives, are professionals responsible for coordinating and overseeing the loading and unloading of goods at shipping docks or warehouses. They ensure that shipments are handled efficiently, verify documentation, and act as a liaison between truck drivers, warehouse staff, and management. Dock Reps also help maintain safety protocols, resolve logistical issues, and may use inventory management systems to track goods. Their role is crucial for maintaining the smooth flow of materials in and out of a facility.

What is the difference between Dock Rep vs Warehouse Associate?

AspectDock RepWarehouse Associate
Required CredentialsHigh school diploma, forklift certification often preferredHigh school diploma typically required
Work EnvironmentLoading docks, shipping yards, outdoor and indoorWarehouse floors, storage areas, indoor primarily
Employer & Industry UsageLogistics, shipping, freight companiesWarehousing, retail distribution, manufacturing
Common Search & ComparisonYesYes

Dock Reps primarily focus on loading and unloading shipments at docks, often requiring forklift operation and safety certifications. Warehouse Associates handle inventory, packing, and general warehouse tasks, usually in indoor settings. While both roles are essential in logistics and distribution, Dock Reps are more involved with shipping dock operations, whereas Warehouse Associates manage overall warehouse functions.

What are some common challenges Dock Reps face during peak shipping seasons, and how can they prepare for them?

During peak shipping seasons, Dock Reps often encounter increased shipment volumes, tighter deadlines, and more frequent coordination with drivers and warehouse staff. These periods can be stressful due to the need to maintain accuracy while working quickly. To prepare, it's helpful to stay organized, communicate proactively with team members, and become familiar with the company's logistics software. Building strong relationships with colleagues and staying adaptable can also make handling peak periods more manageable.

What are the key skills and qualifications needed to thrive as a Dock Rep, and why are they important?

To thrive as a Dock Rep, you need strong organizational skills, attention to detail, and a solid understanding of logistics or warehouse operations—often supported by a high school diploma or equivalent. Proficiency with inventory management systems, handheld scanners, and basic office software is typically required. Excellent communication, problem-solving abilities, and teamwork set top-performing Dock Reps apart. These skills ensure efficient cargo handling, accurate record-keeping, and smooth coordination with other departments for optimal dock operations.
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Dock Rep jobs near you
Infographic showing various Dock Rep job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $45,354 per year, or $21.8 per hour.

Guest Service Representative (CDL)

Alaska Mountain Guides & Climbing School Inc.

Skagway, AK • On-site

$14.75 - $18/hr

Full-time

Posted 13 days ago

Job description

SKAGWAY GUEST SERVICES ASSOCIATE JOB DESCRIPTION

TIMEFRAME: Seasonal

JOB DESCRIPTION

The main responsibility of the Skagway Dock Representative team (also referred to as 'Dock Rep') is to carry out the company's mission of providing clients with a safe, enjoyable, and educational wilderness experience. The Skagway dock reps facilitate the operation of all our day programs by collecting passengers, collecting tickets and waivers, and driving transfers. The dock representative is the first point of contact guests have with the company are relied on to set a standard of professionalism and care. This is a high-paced, high-energy position crucial to daily Skagway and Haines-based operations.

REQUIREMENTS

  • Prior office and/or tourism experience preferred
  • Preform excellent customer service
  • Have a clean driving record and be able to be placed on our company auto insurance
  • Must have or obtain a basic first aid and CPR certification
  • Must be able to think nimbly and problem solve quickly and effectively
  • Willingness to help in other areas as needed including but not limed to, driving/guiding tours, expedition sales, assisting Skagway office.

JOB DUTIES

Reports to Dock Representative Manager

Assisting the Dock Representative Manager in running daily operations which includes but is not limited to:

  • Meet guests disembarking cruise ships.
  • Collect tickets and ensure each guest correctly completes the appropriate waiver/assumption of risk form.
  • Give guests a rundown/synopsis of the tour they are taking and answer any questions they have.
  • Check in/out with ship shore excursion staff.
  • Correctly fill out Haines Skagway Fast Ferry waivers
  • Collects tickets and waivers from other guides as they leave the pier.
  • Organize and file waivers according to tour in the office
  • Appropriately fill out ship settlement forms.
  • Settle with ships at the end of the day to ensure payment for tours given.
  • Walk guests or drive guests to the tour departure location.
  • Drive and Guide for our Yukon Extended Summit Drive and Gold Rush Scenic Drive excursions
  • Assist in driving needs for other excursions
  • General administrative/marketing support.
  • Administrative and management support
  • Prepare daily ship summaries for cruise lines and AMG management.
  • Invoice management and filing
  • Support projects and additional responsibilities as needed.


CDL Driving:

  • Must obtain and maintain a valid Class B CDL with Passenger and Airbrakes endorsements. To be eligible to obtain a CDL, a candidate must have a clean driving record, be over 21 years of age by March 1, 2024, and have had a driver's license for at least one year
  • Must be willing to contribute to bus driving duties for these and other tours
  • Pass FMCSA required pre-employment drug tests & screening
  • Be enrolled in an FMCSA required random drug testing program
  • Have and maintain a valid Medical Examiner's Card
  • Completion of AMG Skagway driver training program
  • Maintain an FMCSA approved logbook for driving hours
  • Complete vehicle checklists as needed.
  • Responsible for cleanliness and excellent maintenance of buses, tour equipment, and the locations that the tours visit.
  • Complete appropriate driver checklists & paperwork at the end of each shift


WORKLOAD

June, July, and August are busy and the Skagway Dock Representative can expect to receive 40+ hours per week. The nice thing is that Alaska has very generous overtime laws and the Dock Representative can expect quite a jump in your paycheck size.

LIVING SPACE AND RENT STRUCTURE

Employeehousing is located indowntownSkagway, the grocery store and other attractions are within walking distance from housing.Accommodations consistof shared roomstypically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom.Each house features shared bathrooms, a kitchen area, andlivingroom. Employeesresidingin housing are expected to respect others andmaintaina clean living area.Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yardand mountain views,providinga fantastic base for our team.

Additional Notes

  • Rent deductions are made twice a month with 50% of the month's rent deducted from the 1st and 2nd paycheck.
  • Rent is prorated for the first month, rent for the last pay period will be deducted in full even if you vacate housing early.
  • Employees must vacate housing within 48hours of their final shift unless other arrangements have been approved by management.
  • Failure to abide by rules outlined in the employee manual and housing agreement may result in immediate expulsion from employee housing.
  • Pets- No Cats, No Dogs. First season employees may not bring pets. Any other pets must be approved by management. Approval may be rescinded if your pet causes problems or is not friendly towards humans or other animals.

Apply