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Dme Customer Service Jobs (NOW HIRING)

Deaconess

Customer Specialist I HME

Henderson, KY · On-site

$17.03 - $23.85/hr

Home medical equipment, durable medical equipment, HME, DME, customer service. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal ...

Deaconess

Customer Specialist I HME

Evansville, IN · On-site

$17.03 - $23.85/hr

Home medical equipment, durable medical equipment, HME, DME, customer service. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal ...

Deaconess

Customer Specialist I HME

Evansville, IN · On-site

$17.03 - $23.85/hr

Home medical equipment, durable medical equipment, HME, DME, customer service. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal ...

California Medical Pharmacy

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BILINGUALSPANISH DME and CRT Customer Service Rep

Los Angeles, CA · On-site

$18 - $25/hr

We are looking for a Bilingual English/Spanish Customer Service Representative to join our team ... Receive and process DME, and CRT orders * Enter patient and order information accurately

New

Urgent

California Medical Pharmacy

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BILINGUALSPANISH DME and CRT Customer Service Rep

Los Angeles, CA · On-site

$18 - $25/hr

We are looking for a Bilingual English/Spanish Customer Service Representative to join our team ... Receive and process DME, and CRT orders * Enter patient and order information accurately

New

Urgent

Med-South

Training Coordinator

Jasper, AL · On-site

Job Summary We are seeking an experienced and motivated Customer Service Trainer to join our Durable Medical Equipment (DME) team. The Trainer is responsible for onboarding, training, coaching, and ...

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How much do dme customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for dme customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a DME Customer Service Representative, and why are they important?

To thrive as a DME (Durable Medical Equipment) Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer support best practices, often supported by a high school diploma or equivalent. Familiarity with order management systems, insurance verification software, and electronic health records (EHR) platforms is typically required. Strong communication, patience, and problem-solving skills help you address patient concerns and coordinate efficiently with healthcare providers. These abilities are crucial for ensuring accurate order fulfillment, regulatory compliance, and a positive patient experience.

What are some common challenges faced by DME Customer Service representatives, and how can they be addressed?

DME (Durable Medical Equipment) Customer Service representatives often encounter challenges such as navigating complex insurance verification processes, handling urgent equipment requests, and communicating with patients who may be experiencing health-related stress. To address these challenges, it's important to stay organized, maintain up-to-date knowledge of insurance policies and product offerings, and practice empathetic communication. Team collaboration is crucial—reps frequently work with billing, delivery, and clinical staff to ensure timely and accurate service for patients.

What is a DME Customer Service Representative?

A DME (Durable Medical Equipment) Customer Service Representative is a professional who assists patients, caregivers, and healthcare providers with the ordering, delivery, and servicing of medical equipment such as wheelchairs, oxygen supplies, and hospital beds. They handle inquiries about insurance coverage, product availability, and troubleshooting equipment issues. Their role is crucial in ensuring that patients receive the medical equipment they need in a timely and efficient manner, often acting as a liaison between patients, insurance companies, and equipment suppliers.

What is the difference between Dme Customer Service vs Dme Billing Specialist?

AspectDme Customer ServiceDme Billing Specialist
CredentialsHigh school diploma; some roles may require certification in customer service or healthcareHigh school diploma; certification in medical billing or coding preferred
Work EnvironmentCall centers, healthcare offices, or home-basedMedical offices, billing departments, or healthcare facilities
Employer & Industry UsageMedical equipment providers, durable medical equipment companiesHealthcare providers, insurance companies, billing companies
Common Search & ComparisonCustomer support, patient assistance, order processingMedical billing, coding, insurance claims processing

While both roles operate within the healthcare industry and may require similar certifications, Dme Customer Service focuses on assisting patients and handling inquiries related to durable medical equipment, whereas Dme Billing Specialists handle insurance claims, billing, and coding processes. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

More about Dme Customer Service jobs
What states have the most Dme Customer Service jobs? States with the most job openings for Dme Customer Service jobs include:
What job categories do people searching Dme Customer Service jobs look for? The top searched job categories for Dme Customer Service jobs are:
Dme Customer Service jobs near you
Infographic showing various Dme Customer Service job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Ancillary Services Specialist (DME)/Medical Assistant

Centurion Spine and Pain Centers

Pooler, GA • On-site

Full-time

Posted 29 days ago

Job description

This position is responsible for the friendly, accurate and timely processing of all patient transaction; must be goal oriented with the willingness to learn. Ancillary Services Specialist (DME) will offer product & service solutions, answer basic questions about orders, products, services, and insurance; able to multitask and work well independently and as a team member in a fast-paced environment; provide excellent care and maintaining continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism. 
 
Essential Functions:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Receipt, routing, and fulfillment of orders from patients, providers, and medical facilities. 
  • This includes but I not limited to all braces, injection kits, single ingredient creams, PRP and BMC kits.
  • Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines. 
  • Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
  • Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person. 
  • Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
  • Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
  • Collect Urine Samples
  • Confidentiality and adheres to all HIPAA guidelines and regulations.
Other Function:
  • Performs other logically associated duties that enhance position through Continuous Quality Improvement.
  • Serves as a preceptor for new Employees.
  • Competent in computer applications pertaining to position.
  • Other duties as assigned.
Qualifications:
  • High school diploma or equivalent required. 
  • Ability to work successfully as part of a team.
  • Strong communication skills.
  • Strong customer service skills.
  • Strong ability to prioritize and multi-task in a fast-paced environment. 
  • 1+ years’ experience with DME customer Service or customer service environment in the medical or DME industry preferred.
  • Must be able to display positive attitudes and behaviors towards patients and all staff members.
  • Basic computer knowledge required.  
  • Must possess strong organizational skills.  
  • Must be able to establish and maintain effective working relationship with managers and peers.
  • Maintains complete confidentiality at all times.