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Dme Customer Service Jobs (NOW HIRING)

WellNecessities Holdings

DME CSR

Shreveport, LA

$13 - $17.75/hr

WellNecessities is looking for an experienced DME Customer Service Rep to join our Shreveport Team! We offer excellent benefits! Position is Monday-Friday, 8:00am-5:00pm JOB SUMMARY: Requires ...

Sleep Rx LLC

Customer Service Representative

Highland, MI

$14.50 - $19.75/hr

Position Overview We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers ...

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How much do dme customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for dme customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a DME Customer Service Representative, and why are they important?

To thrive as a DME (Durable Medical Equipment) Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer support best practices, often supported by a high school diploma or equivalent. Familiarity with order management systems, insurance verification software, and electronic health records (EHR) platforms is typically required. Strong communication, patience, and problem-solving skills help you address patient concerns and coordinate efficiently with healthcare providers. These abilities are crucial for ensuring accurate order fulfillment, regulatory compliance, and a positive patient experience.

What are some common challenges faced by DME Customer Service representatives, and how can they be addressed?

DME (Durable Medical Equipment) Customer Service representatives often encounter challenges such as navigating complex insurance verification processes, handling urgent equipment requests, and communicating with patients who may be experiencing health-related stress. To address these challenges, it's important to stay organized, maintain up-to-date knowledge of insurance policies and product offerings, and practice empathetic communication. Team collaboration is crucial—reps frequently work with billing, delivery, and clinical staff to ensure timely and accurate service for patients.

What is a DME Customer Service Representative?

A DME (Durable Medical Equipment) Customer Service Representative is a professional who assists patients, caregivers, and healthcare providers with the ordering, delivery, and servicing of medical equipment such as wheelchairs, oxygen supplies, and hospital beds. They handle inquiries about insurance coverage, product availability, and troubleshooting equipment issues. Their role is crucial in ensuring that patients receive the medical equipment they need in a timely and efficient manner, often acting as a liaison between patients, insurance companies, and equipment suppliers.

What is the difference between Dme Customer Service vs Dme Billing Specialist?

AspectDme Customer ServiceDme Billing Specialist
CredentialsHigh school diploma; some roles may require certification in customer service or healthcareHigh school diploma; certification in medical billing or coding preferred
Work EnvironmentCall centers, healthcare offices, or home-basedMedical offices, billing departments, or healthcare facilities
Employer & Industry UsageMedical equipment providers, durable medical equipment companiesHealthcare providers, insurance companies, billing companies
Common Search & ComparisonCustomer support, patient assistance, order processingMedical billing, coding, insurance claims processing

While both roles operate within the healthcare industry and may require similar certifications, Dme Customer Service focuses on assisting patients and handling inquiries related to durable medical equipment, whereas Dme Billing Specialists handle insurance claims, billing, and coding processes. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

More about Dme Customer Service jobs
What states have the most Dme Customer Service jobs? States with the most job openings for Dme Customer Service jobs include:
What job categories do people searching Dme Customer Service jobs look for? The top searched job categories for Dme Customer Service jobs are:
Dme Customer Service jobs near you
Infographic showing various Dme Customer Service job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Respiratory/DME CSR

Respiratory/DME CSR

Advanced Care Provider Network

Tecumseh, MI

$15 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Respiratory/DME CSR
Requirements for Respiratory/DME CSR
As a Full Time Respiratory/DME CSR at Schmidt and Sons Pharmacy-Tecumseh, you'll need exceptional communication skills, organizational skills, familiarity with relevant software tools, be familiar with managing inventory and assisting customers efficiently.
Knowledge and skills required for the position are:
  • Knowledge of CPAP, BiPAP, ASV and supplies
  • Knowledge of durable medical equipment and supplies
  • Knowledge of insurances

Competitive hourly wage ranging from $15 to $18
Benefits include Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off. So, why wait? Join us in making a difference today!
If you think this job is a fit for what you are looking for, great! We're excited to meet you!

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