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Dme Customer Service Jobs in Georgia (NOW HIRING)

Resurgens Orthopaedics

DME Coordinator

Johns Creek, GA · On-site

Provide the highest level of customer service to patients and their family members, physicians ... Create claims for dispensed DME. * Document and reconcile inventory and monthly billings. * Utilize ...

Resurgens Orthopaedics

DME Coordinator

Lawrenceville, GA

$17.75 - $23/hr

... DME") Program. Under the direct supervision and orders of the physicians, provide proper fitting ... Provide the highest level of customer service to patients and their family members, physicians ...

Resurgens Orthopaedics

DME Coordinator

Johns Creek, GA · On-site

Provide the highest level of customer service to patients and their family members, physicians ... Create claims for dispensed DME. * Document and reconcile inventory and monthly billings. * Utilize ...

Resurgens Orthopaedics

DME Coordinator

Johns Creek, GA · On-site

Provide the highest level of customer service to patients and their family members, physicians ... Create claims for dispensed DME. * Document and reconcile inventory and monthly billings. * Utilize ...

Resurgens Orthopaedics

DME Coordinator

Lawrenceville, GA · On-site

$17.75 - $23/hr

... customer service to patients and their family members, physicians, clinic management, and all other employees. · Assist with education of clinical employees on all aspects of the DME Program to ...

Resurgens Orthopaedics

DME Coordinator

Roswell, GA

$18 - $23.50/hr

... DME") Program. Under the direct supervision and orders of the physicians, provide proper fitting ... Provide the highest level of customer service to patients and their family members, physicians ...

Resurgens Orthopaedics

DME Coordinator

Kennesaw, GA · On-site

$17.75 - $24/hr

Provide the highest level of customer service to patients and their family members, physicians ... Create claims for dispensed DME. * Document and reconcile inventory and monthly billings. * Utilize ...

Resurgens Orthopaedics

DME Coordinator

Kennesaw, GA · On-site

$17.75 - $24/hr

Provide the highest level of customer service to patients and their family members, physicians ... Create claims for dispensed DME. * Document and reconcile inventory and monthly billings. * Utilize ...

Resurgens Orthopaedics

DME Coordinator

Kennesaw, GA · On-site

$17.75 - $24/hr

Provide the highest level of customer service to patients and their family members, physicians ... Create claims for dispensed DME. * Document and reconcile inventory and monthly billings. * Utilize ...

Resurgens Orthopaedics

DME Coordinator

Roswell, GA · On-site

$18 - $23.50/hr

... customer service to patients and their family members, physicians, clinic management, and all other employees. · Assist with education of clinical employees on all aspects of the DME Program to ...

Resurgens Orthopaedics

DME Coordinator

Roswell, GA · On-site

$18 - $24.50/hr

... customer service to patients and their family members, physicians, clinic management, and all other employees. • Assist with education of clinical employees on all aspects of the DME Program to ...

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How much do dme customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for dme customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a DME Customer Service representative?

A DME (Durable Medical Equipment) Customer Service Representative is a professional who assists patients, caregivers, and healthcare providers with the ordering, delivery, and servicing of medical equipment such as wheelchairs, oxygen supplies, and hospital beds. They handle inquiries about insurance coverage, product availability, and troubleshooting equipment issues. Their role is crucial in ensuring that patients receive the medical equipment they need in a timely and efficient manner, often acting as a liaison between patients, insurance companies, and equipment suppliers.

What are the key skills and qualifications needed to thrive as a DME Customer Service representative?

To thrive as a DME (Durable Medical Equipment) Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer support best practices, often supported by a high school diploma or equivalent. Familiarity with order management systems, insurance verification software, and electronic health records (EHR) platforms is typically required. Strong communication, patience, and problem-solving skills help you address patient concerns and coordinate efficiently with healthcare providers. These abilities are crucial for ensuring accurate order fulfillment, regulatory compliance, and a positive patient experience.

What are some common challenges faced by DME Customer Service representatives, and how can they be addressed?

DME (Durable Medical Equipment) Customer Service representatives often encounter challenges such as navigating complex insurance verification processes, handling urgent equipment requests, and communicating with patients who may be experiencing health-related stress. To address these challenges, it's important to stay organized, maintain up-to-date knowledge of insurance policies and product offerings, and practice empathetic communication. Team collaboration is crucial—reps frequently work with billing, delivery, and clinical staff to ensure timely and accurate service for patients.

What is the difference between Dme Customer Service vs Dme Billing Specialist?

AspectDme Customer ServiceDme Billing Specialist
CredentialsHigh school diploma; some roles may require certification in customer service or healthcareHigh school diploma; certification in medical billing or coding preferred
Work EnvironmentCall centers, healthcare offices, or home-basedMedical offices, billing departments, or healthcare facilities
Employer & Industry UsageMedical equipment providers, durable medical equipment companiesHealthcare providers, insurance companies, billing companies
Common Search & ComparisonCustomer support, patient assistance, order processingMedical billing, coding, insurance claims processing

While both roles operate within the healthcare industry and may require similar certifications, Dme Customer Service focuses on assisting patients and handling inquiries related to durable medical equipment, whereas Dme Billing Specialists handle insurance claims, billing, and coding processes. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Dme Customer Service jobs in Georgia?

For Dme Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Dme Customer Service jobs in Georgia look for?

The top searched job categories for Dme Customer Service jobs in Georgia are:

Dme Customer Service jobs near you
Infographic showing various Dme Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

DME Coordinator

Johns Creek, GA • On-site

Resurgens Orthopaedics
501 - 1,000 employees
Learn more about Resurgens Orthopaedicsexternal

Full-time

Re-posted 23 days ago

Job description

Job Type
Full-time
Description
  • Provide on-site management of the Resurgens Orthopaedics Durable Medical Equipment ("DME") Program.
  • Under the direct supervision and orders of the physicians, provide proper fitting and education of orthopaedic DME products for patients, gather necessary paperwork to facilitate billing on behalf of Resurgens Orthopaedics, and collect payments at time of service as directed.
  • Provide the highest level of customer service to patients and their family members, physicians, clinic management, and all other employees.
  • Assist with education of clinical employees on all aspects of the DME Program to cover patient volumes and days off. Meet performance goals of Resurgens Orthopaedics.
  • Properly fit and provide education to patients on the application, use, care, and expected outcome for DME products as indicated by the prescribing physician instructions and manufacturer recommendations.
  • Educate patients on their insurance plans and provisions, financial responsibility, and collection of patient out-of-pocket portion.
  • Create claims for dispensed DME.
  • Document and reconcile inventory and monthly billings.
  • Utilize practice assigned inventory management software to manage daily operational tasks, including but not limited to: patient demographic and insurance information, pre-certification requests, inventory management, purchasing, reporting, patient encounter reconciliations, and CPM rental tracking and maintenance logs.
  • Ensure that all necessary documentation is obtained as it relates to third party payer requirements and standard operating procedures.
  • Obtain and track pre-authorizations and communicate status with patients and providers as necessary.
  • Conduct monthly inventory counts and report discrepancies as found.
  • Ensure proper reports, records, policies, and procedures are maintained relative to the performance of required daily activities.
  • Develop and maintain clinic-specific Operations Manual for the DME Program.
  • Perform patient scheduling for DME product pick-up, fitting, education, order processing, delivery (if applicable), and courtesy call back.
  • Participate in training of new clinical employees, if applicable.
  • Comply with all elements of HIPAA law, Medicare, Medicaid, and other required programs.
  • Participate in any additional training or in-services required by the practice.
  • Coordinate vacation requests with assigned Lead DME Coordinator and/or DME Director and assist with arranging coverage.

Requirements
  • Bachelor's degree in Athletic Training, Kinesiology, or Exercise Sciences is preferred. High School diploma is required
  • NATABOC Athletic Trainer, Certified Orthotic Fitter, or comparable professional medical certification is preferred
  • One (1) to two (2) years current work experience in a related clinical position is preferred
  • Experience with the application of DME products to patients is preferred
  • Knowledge of insurance companies with understanding of authorization, verification of benefits, co-pays, and co-insurance
  • Inventory management with EMR and inventory purchasing software programs
  • Interacting with vendor sales representatives

SKILLS/ABILITIES
  • Working knowledge of business and communications software (e.g., Word, Excel, and other related programs), and general business equipment (e.g., facsimile, copier, printer, scanner, etc.).
  • Strong customer service, interpersonal, and organizational skills
  • Medical knowledge in anatomy and medical terminology
  • Technical product and clinical competency
  • General understanding of third party payers
  • Ability to communicate clearly and concisely in all written and oral communications, including email
  • Ability to handle multiple priorities, tasks, and project management
  • Strong organizational skills with great attention to detail
  • Ability to work independently and carry out instructions furnished in written, oral, or diagram form
  • Good judgment and decision making

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