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Customer Service Representative Teleperformance Jobs in Georgia

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Customer Service Representative Teleperformance information

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$8

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$22

How much do customer service representative teleperformance jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service representative teleperformance in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What does a customer service representative at Teleperformance do?

A Customer Service Representative at Teleperformance is responsible for handling customer inquiries, resolving issues, and providing support through various communication channels such as phone, email, or chat. Their main goal is to ensure customer satisfaction by addressing questions, processing orders, and offering solutions to problems. Representatives are trained to handle a variety of situations professionally and efficiently, often following scripts and company guidelines. They may also be required to document interactions and escalate more complex issues to supervisors or specialized teams.

What are the key skills and qualifications needed to thrive as a customer service representative at Teleperformance?

To thrive as a Customer Service Representative at Teleperformance, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer literacy are important technical requirements. Patience, active listening, and a positive attitude help individuals excel in resolving customer issues and maintaining client satisfaction. These skills ensure efficient, high-quality service delivery, which is essential for customer retention and company reputation.

What is the difference between Customer Service Representative Teleperformance vs Customer Support Specialist Teleperformance?

AspectCustomer Service Representative TeleperformanceCustomer Support Specialist Teleperformance
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentCall centers, remote or on-site customer serviceCall centers, remote or on-site technical support or customer service
Employer & Industry UsageCommonly employed in BPO and customer service sectorsUsed in tech, telecom, and service industries for technical or product support

Customer Service Representatives at Teleperformance primarily handle general customer inquiries and support, focusing on communication skills. Customer Support Specialists often deal with technical issues or product-specific questions, requiring additional technical knowledge. While both roles operate in similar environments and share basic credentials, their focus and expertise differ, catering to different customer needs within the same industry.

Can you work from home with a customer service representative Teleperformance?

Customer Service Representative roles at Teleperformance often offer remote work options, allowing employees to work from home depending on the specific position and location. These roles typically require a reliable internet connection, a quiet workspace, and training on company-specific tools and protocols. Availability of remote work may vary based on company policies and client requirements.

What are some common challenges faced by customer service representatives at Teleperformance, and how can they be managed?

Customer Service Representatives at Teleperformance often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing client protocols. Successfully managing these challenges involves practicing patience, utilizing the training and resources provided by Teleperformance, and maintaining clear communication with supervisors and team members. Regular coaching sessions, a supportive team environment, and opportunities for skill development help representatives continuously improve their service quality and resilience.

What are the most commonly searched types of Customer Service Representative Teleperformance jobs in Georgia?

The most popular types of Customer Service Representative Teleperformance jobs in Georgia are:

What are popular job titles related to Customer Service Representative Teleperformance jobs in Georgia?

For Customer Service Representative Teleperformance jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Teleperformance jobs in Georgia look for?

The top searched job categories for Customer Service Representative Teleperformance jobs in Georgia are:

Customer Service Representative Teleperformance jobs near you
Infographic showing various Customer Service Representative Teleperformance job openings in Georgia as of August 2026, with employment types broken down into 91% Full Time, 3% Temporary, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Service Representative

Customer Service | Full-Time

Hinesville, GA • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Customer Service Representative

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We're looking for a Customer Service Representative to join our team and provide outstanding support to customers while representing some of the world's most recognizable brands. If you thrive in a fast-paced environment and enjoy making a difference, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities:
  • Engage with customers via inbound calls to understand and resolve their concerns.
  • Use internal systems and tools to manage accounts and process requests.
  • Identify opportunities to upsell or upgrade services using consultative sales techniques.
  • Clearly explain products, services, and procedures to customers.
  • Escalate unresolved or complex issues to the appropriate team or manager.
  • Ensure first-call resolution through effective communication and problem-solving.
Ideal Candidates for This Position Are Highly Motivated and Dedicated and Should Possess the Below Qualities:
  • Must be 18 years or older with a high school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Ability to type 20+ words per minute accurately.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Dependable and punctual with a strong work ethic.
  • Skilled in troubleshooting, conflict resolution, and customer follow-up.
  • A customer-first mindset: empathetic, patient, and responsive.
  • Ability to multi-task, stay organized, and work independently.
  • Thrive in a fast-paced, team-oriented environment.
  • Excellent interpersonal skills and a collaborative spirit.
Compensation and Benefits That Fit Your Life

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

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