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Dme Customer Service Jobs (NOW HIRING)

Med-South

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Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

In this role, you will be responsible for processing orders for durable medical equipment (DME) and supplies, maintaining accurate patient records, and delivering excellent customer service. This ...

Med-South

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Customer Service Representative

Tuscaloosa, AL · On-site

$14.75 - $20.25/hr

In this role, you will be responsible for processing orders for durable medical equipment (DME) and supplies, maintaining accurate patient records, and delivering excellent customer service. This ...

Med-South

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Customer Service Representative

Sylacauga, AL · On-site

$13 - $17.75/hr

The Customer Service Representative (CSR) is responsible for processing orders for DME or supplies. The CSR enters orders into the database and updates new and existing patient information including ...

Med-South

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Customer Service Representative

Montgomery, AL · On-site

$15.75 - $21.50/hr

In this role, you will be responsible for processing orders for durable medical equipment (DME) and supplies, maintaining accurate patient records, and delivering excellent customer service. This ...

Med-South

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Customer Service Representative

Foley, AL · On-site

$13.75 - $18.50/hr

In this role, you will be responsible for processing orders for durable medical equipment (DME) and supplies, maintaining accurate patient records, and delivering excellent customer service. This ...

Integrated Home

TRANSITION COORDINATOR

Miramar, FL · On-site

Provides clerical and administrative support to DME Customer Service in day-to-day care management activities. Provides telephonic support for incoming and outgoing calls from patients, providers ...

Clearstream

Customer Service Represenatitve

Winston Salem, NC · On-site

$14.75 - $20/hr

We are a successful DME company looking to hire a customer service representative. -Answers incoming phone calls, takes customer orders. -Services walk-in customers. -Knowledge in Urological supplies ...

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Dme Customer Service information

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How much do dme customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for dme customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DME Customer Service Representative?

A DME (Durable Medical Equipment) Customer Service Representative is a professional who assists patients, caregivers, and healthcare providers with the ordering, delivery, and servicing of medical equipment such as wheelchairs, oxygen supplies, and hospital beds. They handle inquiries about insurance coverage, product availability, and troubleshooting equipment issues. Their role is crucial in ensuring that patients receive the medical equipment they need in a timely and efficient manner, often acting as a liaison between patients, insurance companies, and equipment suppliers.

How can I make 2000 a week working from home?

DME Customer Service roles typically pay hourly wages, and earning $2,000 weekly would require working full-time hours at competitive rates or taking on multiple shifts. Increasing income may involve gaining specialized knowledge, certifications, or handling high-volume accounts, but most customer service positions do not guarantee such high weekly earnings without additional responsibilities or bonuses.

What are some common challenges faced by DME Customer Service representatives, and how can they be addressed?

DME (Durable Medical Equipment) Customer Service representatives often encounter challenges such as navigating complex insurance verification processes, handling urgent equipment requests, and communicating with patients who may be experiencing health-related stress. To address these challenges, it's important to stay organized, maintain up-to-date knowledge of insurance policies and product offerings, and practice empathetic communication. Team collaboration is crucial—reps frequently work with billing, delivery, and clinical staff to ensure timely and accurate service for patients.

How much does a DME make?

A DME (Durable Medical Equipment) customer service representative typically earns between $30,000 and $45,000 annually, depending on experience, location, and employer. Salaries can vary based on certifications, skills, and whether the role is full-time or part-time.

What is the highest paid customer service job?

In customer service roles, executive or managerial positions such as Customer Service Director or Vice President of Customer Experience tend to have the highest salaries, often exceeding six figures. These roles require extensive experience, leadership skills, and often involve overseeing large teams or strategic initiatives.

What jobs pay 4000 a week without a degree?

DME Customer Service roles typically do not pay $4,000 per week without specialized experience or advanced skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical work, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.

What are the key skills and qualifications needed to thrive as a DME Customer Service Representative, and why are they important?

To thrive as a DME (Durable Medical Equipment) Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer support best practices, often supported by a high school diploma or equivalent. Familiarity with order management systems, insurance verification software, and electronic health records (EHR) platforms is typically required. Strong communication, patience, and problem-solving skills help you address patient concerns and coordinate efficiently with healthcare providers. These abilities are crucial for ensuring accurate order fulfillment, regulatory compliance, and a positive patient experience.

What is the difference between Dme Customer Service vs Dme Billing Specialist?

AspectDme Customer ServiceDme Billing Specialist
CredentialsHigh school diploma; some roles may require certification in customer service or healthcareHigh school diploma; certification in medical billing or coding preferred
Work EnvironmentCall centers, healthcare offices, or home-basedMedical offices, billing departments, or healthcare facilities
Employer & Industry UsageMedical equipment providers, durable medical equipment companiesHealthcare providers, insurance companies, billing companies
Common Search & ComparisonCustomer support, patient assistance, order processingMedical billing, coding, insurance claims processing

While both roles operate within the healthcare industry and may require similar certifications, Dme Customer Service focuses on assisting patients and handling inquiries related to durable medical equipment, whereas Dme Billing Specialists handle insurance claims, billing, and coding processes. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

More about Dme Customer Service jobs
What states have the most Dme Customer Service jobs? States with the most job openings for Dme Customer Service jobs include:
What job categories do people searching Dme Customer Service jobs look for? The top searched job categories for Dme Customer Service jobs are:
Dme Customer Service jobs near you
Infographic showing various Dme Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Med-South

Birmingham, AL • On-site

$15 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for processing orders for durable medical equipment (DME) and supplies, maintaining accurate patient records, and delivering excellent customer service. This position requires strong communication skills, the ability to multitask, and a commitment to supporting patient care.

Key Responsibilities:

  • Answer incoming telephone calls professionally and in a timely manner, identifying customer needs and concerns
  • Accurately process orders for DME and supplies received via phone, fax, mail, or in person
  • Verify and qualify orders by reviewing patient diagnosis and insurance coverage
  • Enter and update patient information, including demographics, physician details, and insurance data
  • Match customer needs with appropriate medical equipment and services
  • Obtain necessary insurance and reimbursement information for third-party billing
  • Coordinate delivery schedules with patients, caregivers, and internal staff
  • Prepare Certificates of Medical Necessity when applicable
  • Resolve customer concerns and complaints in a courteous and professional manner
  • Participate in training programs at the branch and corporate levels
  • Monitor inventory levels, assist with ordering equipment, and notify appropriate personnel of low stock
  • Stay informed on equipment updates and insurance policy changes
  • Participate in an on-call rotation as required

Education Requirements:

High School Diploma or equivalent

Experience:

  • Previous customer service experience required
  • Experience with CRT or durable medical equipment preferred

Skills & Qualifications:

  • Excellent written and verbal communication skills
  • Strong interpersonal and customer service skills
  • Effective problem-solving and critical thinking abilities
  • Strong organizational and multitasking skills
  • Ability to work both independently and as part of a team
  • Proficient computer skills relevant to the role
  • Knowledge of DME and medical services preferred
  • Professional phone etiquette

Physical Requirements:

  • Frequent sitting and use of hands for computer and phone work
  • Occasional standing and walking
  • Extended periods of speaking with customers via phone

Why Join Us?

  • Supportive team environment
  • Opportunity to make a difference in patient care
  • Ongoing training and development