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Dme Customer Service Jobs (NOW HIRING)

Abbott

Customer Service Lead, DME

Lake Mary, FL · On-site

$24.65 - $49.25/hr

We are seeking an experienced, high caliber Customer Service Lead, DME . This role is responsible for providing efficient and effective service to customers and clients and maintaining customer ...

Abbott

Customer Service Lead, DME

Lake Mary, FL · On-site

$24.65 - $49.25/hr

We are seeking an experienced, high caliber Customer Service Lead, DME . This role is responsible for providing efficient and effective service to customers and clients and maintaining customer ...

Abbott

Customer Service Lead, DME

Lake Mary, FL

$24.65 - $49.25/hr

We are seeking an experienced, high caliber Customer Service Lead, DME . This role is responsible for providing efficient and effective service to customers and clients and maintaining customer ...

California Medical Pharmacy

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BILINGUALSPANISH DME and CRT Customer Service Rep

Los Angeles, CA · On-site

$18 - $25/hr

We are looking for a Bilingual English/Spanish Customer Service Representative to join our team ... Receive and process DME, and CRT orders * Enter patient and order information accurately

Urgent

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Dme Customer Service information

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How much do dme customer service jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for dme customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DME Customer Service Representative?

A DME (Durable Medical Equipment) Customer Service Representative is a professional who assists patients, caregivers, and healthcare providers with the ordering, delivery, and servicing of medical equipment such as wheelchairs, oxygen supplies, and hospital beds. They handle inquiries about insurance coverage, product availability, and troubleshooting equipment issues. Their role is crucial in ensuring that patients receive the medical equipment they need in a timely and efficient manner, often acting as a liaison between patients, insurance companies, and equipment suppliers.

What is the highest paying job in customer service?

In customer service, roles such as customer service managers or directors tend to have the highest salaries, often exceeding $70,000 annually. These positions typically require leadership skills, experience, and sometimes specialized knowledge of the industry or company systems.

How to make 2000 a week working from home?

DME Customer Service roles typically pay hourly wages, and earning $2,000 weekly would require working approximately 40 hours at a rate of $50 per hour. To reach this income, professionals often need experience, strong communication skills, and may work overtime or in high-demand environments, possibly earning bonuses or incentives.

What are some common challenges faced by DME Customer Service representatives, and how can they be addressed?

DME (Durable Medical Equipment) Customer Service representatives often encounter challenges such as navigating complex insurance verification processes, handling urgent equipment requests, and communicating with patients who may be experiencing health-related stress. To address these challenges, it's important to stay organized, maintain up-to-date knowledge of insurance policies and product offerings, and practice empathetic communication. Team collaboration is crucial—reps frequently work with billing, delivery, and clinical staff to ensure timely and accurate service for patients.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as high-level consultants, surgeons, or experienced corporate executives. These positions often require advanced skills, certifications, or significant experience, and may involve long hours or high-pressure environments.

What job makes $10,000 a month without a degree?

In the DME Customer Service field, high earnings of $10,000 or more per month are uncommon without specialized experience or management roles. Typically, such income levels are associated with executive positions, business ownership, or sales roles that involve commissions and bonuses, which often require industry knowledge and skills rather than formal degrees.

What are the key skills and qualifications needed to thrive as a DME Customer Service Representative, and why are they important?

To thrive as a DME (Durable Medical Equipment) Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer support best practices, often supported by a high school diploma or equivalent. Familiarity with order management systems, insurance verification software, and electronic health records (EHR) platforms is typically required. Strong communication, patience, and problem-solving skills help you address patient concerns and coordinate efficiently with healthcare providers. These abilities are crucial for ensuring accurate order fulfillment, regulatory compliance, and a positive patient experience.

What is the difference between Dme Customer Service vs Dme Billing Specialist?

AspectDme Customer ServiceDme Billing Specialist
CredentialsHigh school diploma; some roles may require certification in customer service or healthcareHigh school diploma; certification in medical billing or coding preferred
Work EnvironmentCall centers, healthcare offices, or home-basedMedical offices, billing departments, or healthcare facilities
Employer & Industry UsageMedical equipment providers, durable medical equipment companiesHealthcare providers, insurance companies, billing companies
Common Search & ComparisonCustomer support, patient assistance, order processingMedical billing, coding, insurance claims processing

While both roles operate within the healthcare industry and may require similar certifications, Dme Customer Service focuses on assisting patients and handling inquiries related to durable medical equipment, whereas Dme Billing Specialists handle insurance claims, billing, and coding processes. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

More about Dme Customer Service jobs
What states have the most Dme Customer Service jobs? States with the most job openings for Dme Customer Service jobs include:
What job categories do people searching Dme Customer Service jobs look for? The top searched job categories for Dme Customer Service jobs are:
Dme Customer Service jobs near you
Infographic showing various Dme Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Full Time, 89% Part Time, 1% Temporary, 7% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Lead, DME

Abbott

Lake Mary, FL • On-site

$24.65 - $49.25/hr

Other

Medical, Retirement

Posted 6 days ago

Abbott rating

7.9

Company rating: 7.9 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

149th of 520 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with a high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works out of our Lake Mary, FL location in the Heart Failure Division. In Abbott's Heart Failure (HF) business, we're developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives. We are seeking an experienced, high caliber Customer Service Lead, DME. This role is responsible for providing efficient and effective service to customers and clients and maintaining customer/client data in our office system.
What You'll Work On
  • Answers inquiries from customers and clients and documents interaction
  • Represents Acelis Connected Health (ACH) to internal and external customers and clients to assure a high level of customer/client satisfaction
  • Maintains customer/client information in accordance with HIPAA, PHI and regulatory requirements
  • Confirm and finalize documentation and perform final review
  • Follow up with patients on onboarding and delivery confirmation
  • Maintains thorough and accurate records of work performed
  • Maintains knowledge of and adheres to processes, policies and procedures
  • Followed up on order fulfillment to ensure timely processing and delivery
  • Maintain consistent communication with clinics and patients to provide updates and support
  • Audited incoming documents for accuracy and completeness
  • Utilize multiple application systems to manage workflow and track tasks efficiently
  • Provide coaching and feedback to team members based on audit results to improve performance
  • Conduct new hire training and educate team members on updated processes and procedures
  • Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements
  • Manage escalations and complex customer concerns, improving overall customer satisfaction scores
  • Trains staff on systems, policies, and service standards to maintain consistency
  • Trains other members in the customer service team on subjects within their area of expertise.
  • Applies knowledge to assist others to understand the impact of process improvements.
  • Fosters a positive team environment that encouraged collaboration and accountability
  • Review Dashboard and Power BI Reports
Required Qualifications
  • High school diploma
  • Minimum of 3 years experience in a customer service role
Preferred Qualifications
  • Basic computer and clerical skills
  • Flexibility and the ability to work independently and within a multidisciplinary team
  • Ability to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sources
  • High degree of attention to detail in a high volume environment
  • Good planning and organizational skills, including ability to meet deadlines
  • Problem Resolution and follow-up skills
  • Ability to multi-task and work in a fast-paced environment
  • Ability to operate a computer and use the operational software used by the office along with Microsoft Office and multiple software applications

Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
The base pay for this position is
$24.65 - $49.25/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
HF Heart Failure
LOCATION:
United States > Lake Mary : 1101 Greenwood Boulevard
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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