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Dme Customer Service Jobs (NOW HIRING)

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Customer Service Representative

Montgomery, AL · On-site

$15.75 - $21.50/hr

In this role, you will be responsible for processing orders for durable medical equipment (DME) and supplies, maintaining accurate patient records, and delivering excellent customer service. This ...

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Suncap Technology

Customer Service Rep

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Service Representative We are seeking a Customer Service Representative for DME/HME Company to join our team! You will be responsible for answering calls, helping customers by providing ...

Suncap Technology

Customer Service Rep

Doral, FL · On-site

$14.75 - $20/hr

We are seeking a Customer Service Representative for DME/ HME Company to join our team! You will be responsible for answering calls, helping customers by providing product and service information and ...

Resurgens Orthopaedics

DME Coordinator

Johns Creek, GA · On-site

Provide the highest level of customer service to patients and their family members, physicians ... Create claims for dispensed DME. * Document and reconcile inventory and monthly billings. * Utilize ...

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Dme Customer Service information

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$9

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$26

How much do dme customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for dme customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DME Customer Service representative?

A DME (Durable Medical Equipment) Customer Service Representative is a professional who assists patients, caregivers, and healthcare providers with the ordering, delivery, and servicing of medical equipment such as wheelchairs, oxygen supplies, and hospital beds. They handle inquiries about insurance coverage, product availability, and troubleshooting equipment issues. Their role is crucial in ensuring that patients receive the medical equipment they need in a timely and efficient manner, often acting as a liaison between patients, insurance companies, and equipment suppliers.

What are some common challenges faced by DME Customer Service representatives, and how can they be addressed?

DME (Durable Medical Equipment) Customer Service representatives often encounter challenges such as navigating complex insurance verification processes, handling urgent equipment requests, and communicating with patients who may be experiencing health-related stress. To address these challenges, it's important to stay organized, maintain up-to-date knowledge of insurance policies and product offerings, and practice empathetic communication. Team collaboration is crucial—reps frequently work with billing, delivery, and clinical staff to ensure timely and accurate service for patients.

What are the key skills and qualifications needed to thrive as a DME Customer Service representative?

To thrive as a DME (Durable Medical Equipment) Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer support best practices, often supported by a high school diploma or equivalent. Familiarity with order management systems, insurance verification software, and electronic health records (EHR) platforms is typically required. Strong communication, patience, and problem-solving skills help you address patient concerns and coordinate efficiently with healthcare providers. These abilities are crucial for ensuring accurate order fulfillment, regulatory compliance, and a positive patient experience.

What is the difference between Dme Customer Service vs Dme Billing Specialist?

AspectDme Customer ServiceDme Billing Specialist
CredentialsHigh school diploma; some roles may require certification in customer service or healthcareHigh school diploma; certification in medical billing or coding preferred
Work EnvironmentCall centers, healthcare offices, or home-basedMedical offices, billing departments, or healthcare facilities
Employer & Industry UsageMedical equipment providers, durable medical equipment companiesHealthcare providers, insurance companies, billing companies
Common Search & ComparisonCustomer support, patient assistance, order processingMedical billing, coding, insurance claims processing

While both roles operate within the healthcare industry and may require similar certifications, Dme Customer Service focuses on assisting patients and handling inquiries related to durable medical equipment, whereas Dme Billing Specialists handle insurance claims, billing, and coding processes. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

More about Dme Customer Service jobs
What states have the most Dme Customer Service jobs? States with the most job openings for Dme Customer Service jobs include:
What job categories do people searching Dme Customer Service jobs look for? The top searched job categories for Dme Customer Service jobs are:
Dme Customer Service jobs near you
Infographic showing various Dme Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

DME Express (LA)

Garland, TX • On-site

$16 - $17/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 10 days ago

DME Express rating

6.0

Company rating: 6.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

347th of 415 rated retail wholesalers

Job description

**Must live near the Garland area. ***
DME Express is a medical supply company dedicated to delivering the best service and equipment to the Hospice field. We are growing because of our shared commitment to service excellence, passion and uncompromising desire to serve this industry. The average pay for this position varies upon experience, but no experience is required for this position. We will train the right candidates. The Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client and verification of third-party reimbursement.
Customer Servicer Job Description* Answers incoming calls regarding order placement, product problems, service questions, order status and general customer concerns.* Enter online orders from various online systems into our operating system for processing, careful to make note of any demographic changes, order requested times, and any notes that the hospice or family deems important. * Responds to patient/client questions and problems. * Maintain a high level of professionalism with customers and patients through every call, email or other source of communication in order to portray the company in the best light. * Maintains a neat, clean personal appearance. Promotes teamwork among co-workers that includes assisting fellow CSRs, routers, and field operations as needed. * Ability to work a flexible work schedule (including weekends) on a predetermined, rotating schedule. * Demonstrates timeliness, courtesy, sincerity, and patience with dealing with customers and patients.* Performs other duties as requested.
Customer service benefits
Medical
Dental
PTO
4o1k with company matching
**Must live near the Garland area. ***
COVID Precautions: temperature screening; social distancing guidelines in place; sanitizing and disinfecting in the office spaceIf you are the best of the best in both character and work ethic, determined to succeed with a dynamic organization that is having tremendous growth plus meeting the above requirements
Salary Description
$16-$17 an hour

What DME Express employees say

Hours and flexibility

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