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Dispute Manager Jobs in Arizona (NOW HIRING)

Globe Telecom, Inc.

Bill Dispute Lead

Globe, AZ

$19.50 - $24.50/hr

Owns and champions experience for Bill Dispute intents, * Drive resolution of escalations working ... At least 7-10 years experience in Vendor Management, Aftersales Operations and related functions

Pulice

Senior Project Manager

Chandler, AZ · On-site

$150K - $195K/yr

As a Project Manager, you will be at the forefront of driving success, managing a single project ... Participates in the dispute resolution process with support from internal legal counsel. * Provides ...

Pulice

Senior Project Manager

Chandler, AZ

$150K - $195K/yr

As a Project Manager, you will be at the forefront of driving success, managing a single project ... Participates in the dispute resolution process with support from internal legal counsel. * Provides ...

Pulice

Senior Project Manager

Chandler, AZ · On-site

$195K/yr

As a Project Manager, you will be at the forefront of driving success, managing a single project ... Participates in the dispute resolution process with support from internal legal counsel. * Provides ...

Sorrell Law Group PLC

Associate Attorney

Scottsdale, AZ · On-site

$80K - $175K/yr

Represent clients in IRS dispute resolution, including audits, appeals, collections, and related ... Ability to organize and manage multiple estate planning and probate matters simultaneously.

Urgent

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Dispute Manager information

What is a dispute manager?

A Dispute Manager is a professional responsible for overseeing and resolving conflicts or disagreements between parties, typically in financial, legal, or customer service settings. They analyze the details of each dispute, communicate with involved parties, and ensure compliance with relevant regulations and company policies. Dispute Managers aim to find fair, timely solutions while minimizing risk and maintaining positive relationships. Their work often involves investigating claims, documenting findings, and recommending or implementing resolutions.

What are the key skills and qualifications needed to thrive as a dispute manager?

To thrive as a Dispute Manager, you need expertise in conflict resolution, financial analysis, and a solid understanding of relevant regulations, often supported by a degree in business, finance, or law. Familiarity with case management systems, payment processing platforms, and tools like Excel is typically required. Strong negotiation, communication, and problem-solving skills help you effectively mediate between parties and resolve issues efficiently. These competencies are critical for protecting organizational interests, maintaining client relationships, and ensuring regulatory compliance.

What are the most common challenges a dispute manager faces when resolving conflicts between parties?

A Dispute Manager often encounters challenges such as handling emotionally charged situations, balancing the interests of multiple stakeholders, and ensuring compliance with relevant regulations. Navigating complex documentation and maintaining neutrality while investigating the facts can also be demanding. Success in this role requires strong communication skills, attention to detail, and the ability to mediate solutions that are fair and align with company policies.

What is the difference between Dispute Manager vs Claims Adjuster?

AspectDispute ManagerClaims Adjuster
Required CredentialsBachelor's degree, industry certificationsBachelor's degree, licensing depending on state
Work EnvironmentOffice-based, managerial settingField and office-based, investigative environment
Industry UsageInsurance, finance, legal sectorsInsurance companies, third-party claims firms
Common Search IntentManaging disputes, resolving conflictsAssessing claims, determining payouts

Dispute Managers focus on overseeing and resolving complex conflicts within organizations, often managing teams and strategies. Claims Adjusters evaluate insurance claims, investigate damages, and determine claim validity. While both roles require analytical skills and industry knowledge, Dispute Managers handle broader conflict resolution processes, whereas Claims Adjusters focus on specific claim assessments.

What are the most commonly searched types of Dispute jobs in Arizona?

The most popular types of Dispute jobs in Arizona are:

What are popular job titles related to Dispute Manager jobs in Arizona?

For Dispute Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Dispute Manager jobs in Arizona look for?

The top searched job categories for Dispute Manager jobs in Arizona are:

What cities in Arizona are hiring for Dispute Manager jobs?

Cities in Arizona with the most Dispute Manager job openings:

Dispute Manager jobs near you

Dispute Resolution Specialist I, II, III, Senior

Global Credit Union

Glendale, AZ • On-site

$53K - $81K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview

Reports to: Dispute Resolution Officer

Functions Supervised: None

Primary Functions: Assist members with fraudulent and merchant dispute transactions on Debit Card, Credit Card and ACH according to federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.

Duties and Responsibilities:

  • Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  • Develop a working knowledge of card and ACH dispute processes and systems.
  • Develop and maintain a current working knowledge of Regulations E, Z and CC as well as Visa and NACHA operating rules and Credit Union policies and procedures.
  • Create, research, and resolve card and ACH dispute cases in accordance with federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.
  • Evaluate cases for and provide provisional credit within established limits, as applicable.
  • Research and provide evidence to members to validate unrecognized transactions.
  • Conduct merchant conference calls to resolve product and service problems.
  • Effectively communicate with members to validate information, research cases, and obtain documentation.
  • Respond to inbound and place outbound calls for case creation and member follow-up.
  • Report disputed transactions for possible fraudulent activity and/or trends.
  • Document research findings and actions on cases and conduct referrals for suspicious activity reporting and high dollar case review.
  • Adhere to all designated timeframes, manage workflows to the specified deadlines and complete responsibilities effectively, accurately, and timely.
  • Assist with completing daily reports and MRMS requests.
  • Perform other duties as assigned.
    • Qualifications

    Education: High school graduate or equivalent.

    Creditable Experience in Lieu of Education: Not Applicable

    Experience/Skills: Must be articulate and possess the ability to communicate with patience and empathy via telephone. Must have detail-oriented writing skills and a strong ability to follow through on assigned tasks. Should be proficient with personal computers, web-based applications, Microsoft Word and Excel, and have strong interpersonal skills, as well as a demonstrated ability to exercise discretionary judgment. One year of previous experience in a similar position or in financial operations is preferred.

    Tenure: Dispute Resolution Specialist II (Category 13) requires one year tenure in the Dispute Resolution Specialist I (Category 14) position with performance that meets or exceeds expectations. Dispute Resolution Specialist III (Category 12) requires one year tenure in the Dispute Resolution Specialist II (Category 13) position with performance that meets or exceeds expectations. Senior Dispute Resolution Specialist (Category 11) requires one year tenure in the Dispute Resolution Specialist III (Category 12) position with performance that meet or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.

    Compensation

    Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

    Salary Pay Range: 11

    $57,484 - $90,230 annually

    Salary Pay Range: 12

    $53,226 - $81,405 annually

    Salary Pay Range: 13

    $49,284 - $73,391 annually

    Salary Pay Range: 14

    $45,633 - $66,624 annuallyBenefits
    • Short-term and long-term incentives
    • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
    • 401(k) plan with a 5% match
    • Employee Assistance Program (EAP)
    • Life and disability coverage
    • Voluntary cash benefits for accident, hospitalization and critical illness
    • Tuition Reimbursement
    • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
    • Click here to view Global's comprehensive Benefits Programs

    Equal Opportunity Employer

    Employment Type: FULL_TIME

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