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Dispatcher Quality Assurance Jobs (NOW HIRING)

SkyChefs

$15.27 - $20.84/hr

Quality Assurance Coordinator Job Location: Orlando-USA-32827 Work Location Type: On-Site Salary ... Conduct inspection checks (dispatch, galley, non-bonded, bonded, equipment) * Verify Hazard ...

New

LSG Sky Chefs

Quality Assurance Coordinator

Orlando, FL · On-site

$15.27 - $20.84/hr

Quality Assurance Coordinator Job Location: Orlando-USA-32827 Work Location Type: On-Site Salary ... Conduct inspection checks (dispatch, galley, non-bonded, bonded, equipment) * Verify Hazard ...

New

Dougs

Quality Assurance Technician

Baton Rouge, LA

$20 - $30/hr

The Quality Assurance Technician plays a critical role in inspecting completed service and ... Collaborate with dispatch and operations teams to schedule inspections efficiently * Maintain ...

U-Haul

Quality Assurance Analyst - Dispatch

Phoenix, AZ · On-site

Our team is looking for a Quality Assurance Analyst to join the U-Haul family. This person must be ready to immerse themselves in the world of customer self-service. The applications managed by this ...

Amazon

Field Quality Assurance

Hawthorne, NY

Amazon Logistics (AMZL) Field Quality Assurance At Amazon, our motto is "Work Hard. Have Fun. Make ... Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion ...

U-Haul

Quality Assurance Analyst - Dispatch

Phoenix, AZ · On-site

Our team is looking for a Quality Assurance Analyst to join the U-Haul family. This person must be ready to immerse themselves in the world of customer self-service. The applications managed by this ...

Harris

Quality Assurance Analyst

New Hampshire, OH · On-site +1

$55K - $65K/yr

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key ... Ability to think from the perspective of end users, including officers, dispatchers, supervisors ...

Harris

Quality Assurance Analyst

Nevada, IA · On-site +1

$55K - $65K/yr

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key ... Ability to think from the perspective of end users, including officers, dispatchers, supervisors ...

Harris

Quality Assurance Analyst

Ohio, IL · On-site +1

$55K - $65K/yr

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key ... Ability to think from the perspective of end users, including officers, dispatchers, supervisors ...

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Dispatcher Quality Assurance information

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$11

$22

$33

How much do dispatcher quality assurance jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for dispatcher quality assurance in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What does a dispatcher quality assurance do?

A Dispatcher Quality Assurance (QA) professional is responsible for monitoring and evaluating the performance of dispatchers to ensure they follow protocols and provide high-quality service. They review recorded calls, assess the accuracy and efficiency of dispatch procedures, and provide feedback or training to dispatch staff. The goal is to maintain compliance with industry standards and improve the overall effectiveness and safety of dispatch operations. This role is essential in emergency response centers, transportation companies, and logistics firms. Their work helps ensure that the right resources are dispatched promptly and correctly.

What are the key skills and qualifications needed to thrive as a dispatcher quality assurance, and why are they important?

To thrive as a Dispatcher Quality Assurance professional, you need expertise in dispatch operations, quality monitoring, and data analysis, usually supported by relevant experience or certifications in dispatch or quality management. Familiarity with Computer-Aided Dispatch (CAD) systems, call recording software, and quality assurance frameworks is typically required. Strong attention to detail, effective communication, and critical thinking are crucial soft skills that enhance performance in this role. These abilities ensure accurate assessment of dispatcher performance, continuous improvement, and the delivery of high-quality emergency response services.

How does a dispatcher quality assurance professional typically collaborate with dispatchers to improve service quality?

Dispatcher Quality Assurance professionals work closely with dispatchers by reviewing call recordings, providing constructive feedback, and conducting regular training sessions to ensure adherence to protocols. They often facilitate one-on-one coaching and team meetings to discuss performance trends and identify areas for improvement. This collaborative approach not only helps dispatchers enhance their communication and decision-making skills but also fosters a culture of continuous improvement within the team.

What is the difference between Dispatcher Quality Assurance vs Dispatcher?

AspectDispatcher Quality AssuranceDispatcher
CertificationsLogistics, safety, or quality management certifications often preferredDriver's license, CDL (if applicable), basic logistics knowledge
Work EnvironmentOffice setting, quality control departments, logistics companiesOn the road, dispatch centers, transportation hubs
Primary ResponsibilitiesMonitoring, auditing, and improving dispatch processes and quality standardsAssigning routes, coordinating drivers, managing schedules

Dispatcher Quality Assurance focuses on ensuring dispatch processes meet quality standards, while Dispatchers handle daily route assignments and driver coordination. Both roles are essential in logistics, but QA emphasizes process improvement and compliance, whereas Dispatchers focus on operational execution.

Is dispatcher quality assurance a stressful job?

Dispatcher quality assurance roles can be stressful due to the need for accuracy, attention to detail, and managing tight schedules. The job often involves monitoring communication and ensuring compliance, which can lead to pressure during busy periods or when resolving issues. Strong organizational skills and the ability to handle high-pressure situations are important for success in this role.

Is it hard to get hired as a dispatcher quality assurance?

Getting hired as a dispatcher quality assurance specialist typically requires relevant experience in dispatching or quality control, strong communication skills, and attention to detail. Employers often look for familiarity with dispatch software and certifications in quality management, but the difficulty varies depending on the industry and location.
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Dispatcher Quality Assurance jobs near you
Infographic showing various Dispatcher Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Software Quality Assurance (QA) Specialist

ibex

Crittenden, NY • On-site

Full-time

Posted 24 days ago

Job description

Overview

This is Work On Site in Invercasa, Managua for a US client. (Please upload an English resume when applying)

The QA Specialist (Software Testing- AI) plays a key role in maintaining the quality and performance of the client's AI-driven systems. The main role of this position is to enhance customer experience by ensuring that the platform performs seamlessly across all communication channels. The AI plays an integrated role in scheduling, connecting customer interactions through voice, web, and text to the company's booking and dispatch systems. This person will test all functionalities, manage issue tracking, and maintain accurate reporting in Monday.com. The QA Specialist ensures that every update or new feature meets performance standards before being rolled out to the team or customers.

Responsibilities

Key ResponsibilitiesTesting & Validation Conduct thorough testing of Voice Intake, Web Booking, and Text functionalities. Execute end-to-end testing for all Netic releases and system updates. Identify, document, and verify defects, usability concerns, and system inconsistencies. Validate that all issues are resolved prior to notifying the internal team of releases.Release & Issue Management Test and approve all new Netic releases before deployment. Maintain the Monday.com QA board, ensuring accurate tracking of all tickets, bugs, and feature requests. Manage the ticketing system by logging, updating, and following up on all reported issues. Provide weekly QA reports detailing outstanding issues, priorities, and resolutions.

Process & Communication Collaborate with internal teams and Netic developers to ensure effective communication and timely resolution of issues. Continuously improve testing processes and documentation to increase QA efficiency and reliability. Assist in maintaining QA standards and documentation for future releases.

Qualifications

Qualifications

  • Prior experience in Quality Assurance, software testing, or similar role.
  • Familiarity with AI systems, voice or text-based communication tools, or booking platforms preferred.
  • Strong understanding of Monday.com or similar project management/ticketing systems.
  • Exceptional attention to detail and organizational skills.
  • Excellent communication and reporting abilities.
  • Ability to work independently while collaborating effectively with cross-functional teams.
Employment Type: FULL_TIME

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