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Dispatcher Quality Assurance Jobs (NOW HIRING)

Dougs

Quality Assurance Technician

Baton Rouge, LA · On-site

$20 - $30/hr

The Quality Assurance Technician plays a critical role in inspecting completed service and ... Collaborate with dispatch and operations teams to schedule inspections efficiently * Maintain ...

Hexagon AB

Quality Assurance Engineer

Houston, TX · On-site

Quality Assurance Engineer Job Location (Short): Houston, Texas-USA | Madison, Alabama-USA ... These mission-critical, web-based solutions support call-taking, dispatch, situational awareness ...

Amazon

Field Quality Assurance

Hawthorne, NY

Amazon Logistics (AMZL) Field Quality Assurance At Amazon, our motto is "Work Hard. Have Fun. Make ... Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion ...

Amazon

Field Quality Assurance

Hawthorne, NY · On-site

Amazon Logistics (AMZL) Field Quality Assurance At Amazon, our motto is "Work Hard. Have Fun. Make ... Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion ...

U-Haul

Quality Assurance Analyst - Dispatch

Phoenix, AZ · On-site

Our team is looking for a Quality Assurance Analyst to join the U-Haul family. This person must be ready to immerse themselves in the world of customer self-service. The applications managed by this ...

Transdev

QA Manager

Capitol Heights, MD

$85K - $95K/yr

... dispatch radio communication. * Conducts and logs field inspection reports for random W/C lift and ... of QA/QC management experience * 3 years of paratransit experience * Ability to effectively ...

Transdev

QA Manager

Capitol Heights, MD · On-site

$85K - $95K/yr

... dispatch radio communication. * Conducts and logs field inspection reports for random W/C lift and ... of QA/QC management experience * 3 years of paratransit experience * Ability to effectively ...

Harris

Quality Assurance Analyst

Ohio, IL · On-site +1

$55K - $65K/yr

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key ... Ability to think from the perspective of end users, including officers, dispatchers, supervisors ...

Harris

Quality Assurance Analyst

Florida, NY · On-site +1

$55K - $65K/yr

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key ... Ability to think from the perspective of end users, including officers, dispatchers, supervisors ...

Harris

$55K - $65K/yr

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key ... Ability to think from the perspective of end users, including officers, dispatchers, supervisors ...

Harris

$55K - $65K/yr

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key ... Ability to think from the perspective of end users, including officers, dispatchers, supervisors ...

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How much do dispatcher quality assurance jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for dispatcher quality assurance in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What disqualifies you from being a dispatcher quality assurance?

Disqualifications for a dispatcher quality assurance role typically include a lack of relevant experience in dispatching or quality assurance, poor communication skills, or failure to meet necessary certifications or background checks. Additionally, inability to work in a fast-paced environment or lack of attention to detail can be disqualifying factors.

What does a dispatcher quality assurance do?

A Dispatcher Quality Assurance (QA) professional is responsible for monitoring and evaluating the performance of dispatchers to ensure they follow protocols and provide high-quality service. They review recorded calls, assess the accuracy and efficiency of dispatch procedures, and provide feedback or training to dispatch staff. The goal is to maintain compliance with industry standards and improve the overall effectiveness and safety of dispatch operations. This role is essential in emergency response centers, transportation companies, and logistics firms. Their work helps ensure that the right resources are dispatched promptly and correctly.

What is the difference between Dispatcher Quality Assurance vs Dispatcher?

AspectDispatcher Quality AssuranceDispatcher
CertificationsLogistics, safety, or quality management certifications often preferredDriver's license, CDL (if applicable), basic logistics knowledge
Work EnvironmentOffice setting, quality control departments, logistics companiesOn the road, dispatch centers, transportation hubs
Primary ResponsibilitiesMonitoring, auditing, and improving dispatch processes and quality standardsAssigning routes, coordinating drivers, managing schedules

Dispatcher Quality Assurance focuses on ensuring dispatch processes meet quality standards, while Dispatchers handle daily route assignments and driver coordination. Both roles are essential in logistics, but QA emphasizes process improvement and compliance, whereas Dispatchers focus on operational execution.

Is dispatcher quality assurance a stressful job?

Dispatcher quality assurance roles can be stressful due to the need for accuracy, quick decision-making, and managing high-pressure situations. The job often involves monitoring dispatch operations, ensuring compliance, and handling urgent issues, which can contribute to stress levels, especially during busy periods or emergencies.

What are the key skills and qualifications needed to thrive as a dispatcher quality assurance, and why are they important?

To thrive as a Dispatcher Quality Assurance professional, you need expertise in dispatch operations, quality monitoring, and data analysis, usually supported by relevant experience or certifications in dispatch or quality management. Familiarity with Computer-Aided Dispatch (CAD) systems, call recording software, and quality assurance frameworks is typically required. Strong attention to detail, effective communication, and critical thinking are crucial soft skills that enhance performance in this role. These abilities ensure accurate assessment of dispatcher performance, continuous improvement, and the delivery of high-quality emergency response services.

How does a dispatcher quality assurance professional typically collaborate with dispatchers to improve service quality?

Dispatcher Quality Assurance professionals work closely with dispatchers by reviewing call recordings, providing constructive feedback, and conducting regular training sessions to ensure adherence to protocols. They often facilitate one-on-one coaching and team meetings to discuss performance trends and identify areas for improvement. This collaborative approach not only helps dispatchers enhance their communication and decision-making skills but also fosters a culture of continuous improvement within the team.
More about Dispatcher Quality Assurance jobs
What cities are hiring for Dispatcher Quality Assurance jobs? Cities with the most Dispatcher Quality Assurance job openings:
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What job categories do people searching Dispatcher Quality Assurance jobs look for? The top searched job categories for Dispatcher Quality Assurance jobs are:
Dispatcher Quality Assurance jobs near you
Infographic showing various Dispatcher Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Quality Assurance ED-Q Analyst

City of Memphis, TN

Memphis, TN • On-site

$83K/yr

Full-time

Posted 4 days ago

Job description


Salary Range:$83,707.78 - $83,707.78
Works under the general supervision of the Quality Assurance Manager to maintain a high standard of excellence for the 911 Center. Conducts quality improvement case reviews on 911 calls. Utilizes AQUA to initiates and implements random and focused case reviews by listening to recorded audio and track performance. Compares the Emergency Medical Dispatch (EMD) performance to the most current International Academies of Emergency Dispatch (IAED) performance standards to determine protocol compliance, identify improvement in performance, and monitor adherence to performance of telecommunicator CPR. Assists with on-the-job training of new Emergency Dispatch Quality Improvement's (ED-Q). Prepares individual and Shift and Agency reports as requested by the Quality Assurance (QA) Manager. Monitors trends in performance and alerting management of concerns or the need for focus training. Identifies training gaps to aid individual improvement and the overall EMD training program. Gathers phone audio, radio traffic, radio reports and computer aided dispatch (CAD) logs as requested by the QA manager. Participates in the Dispatch Quality Assurance Committees. Assists with the IAED Center of Excellence reaccreditation process. Assists the Firefighter/Paramedic Quality Assurance Analyst with the compilation of detailed and accurate false alarms reports. Provides technical assistance to front line staff via email and/ or telephone. Performs audits related queries from the records management system in preparation for sending required information to the Office of the State Fire Marshall and the U.S Fire Administration. Reviews the NFIRS reports for common errors and ensure modules and narratives are accurate.
Responsibilities
OTHER FUNCTIONS:
  1. Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS:
Must be able to communicate clearly both verbally and in writing with staff and the public. Requires ability to communicate effectively with management, staff, other employees, and others outside division and city government. Must be able to effectively communicate verbally and in writing. Must be able to present materials to large group
TYPICAL WORKING CONDITIONS:
Work is performed in an office environment and involves extensive contact with all division employees, supervisors, and management. Frequent travel to various city work locations.
Qualifications
High school graduate and three (3) years' experience as an Emergency Medical Dispatcher or Fire Alarm Operator III or any combination of experience and training which enables one to perform to the essential job functions. Must maintain a Cardiopulmonary Resuscitation (CPR) Certification as a condition of continued employment. Must possess and maintain Emergency Medical Dispatch (EMD) Certification as a condition of continued employment. Must possess and maintain a valid driver's license as a condition of continued employment. Working knowledge of 911 call taking and dispatching best practices preferred.

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