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Dispatch Operations Manager Jobs in Virginia (NOW HIRING)

Alutiiq, LLC

Operations Manager

Blackstone, VA · On-site

$70K - $90K/yr

Resource and Labor Management: • Direct, schedule, and dispatch staff and resources to meet ... operational challenges proactively. * Stakeholder Engagement: • Interface with client ...

Henry North

Operations Manager

Richmond, VA · On-site

$80K - $85K/yr

Operations Manager, Field Services Richmond, VA | Ashland, VA Do you have a knack for people ... Support technicians in the field with tools and local support, and assist with service dispatch as ...

Keolis Transit America

Operations Manager

Leesburg, VA · On-site

$90K - $100K/hr

Ability to manage cost control and financial/budget experience * Strong written and oral ... Coordinates the scheduling for operators, dispatchers and supervisors in the operations department

Workforce

Residential Operations Manager

Richmond, VA · On-site

$50K - $60K/yr

Scheduling, Dispatch & Daily Operations * Manage the daily scheduling and coordination of residential moving crews . * Work closely with Dispatch and Customer Service to confirm job details ...

Fairfax County

Chief Transit Operations

Fairfax, VA · On-site

$80K - $141K/yr

Experience managing dispatch operations Ability to prepare budgets, projections, and cost analyses Experience supervising staff in a transportation or logistics environment Ability to establish and ...

Workforce

Residential Operations Manager

Richmond, VA · On-site

$50K - $60K/yr

Scheduling, Dispatch & Daily Operations * Manage the daily scheduling and coordination of residential moving crews . * Work closely with Dispatch and Customer Service to confirm job details ...

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Dispatch Operations Manager information

See Virginia salary details

$29.7K

$62.3K

$102.6K

How much do dispatch operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for dispatch operations manager in Virginia is $62,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $70,900.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Virginia?

For Dispatch Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Virginia look for?

The top searched job categories for Dispatch Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for Dispatch Operations Manager jobs?

Cities in Virginia with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Residential Operations Manager

RCS MOVING LLC

Richmond, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description


Position Summary

The Residential Operations Manager is responsible for overseeing all residential moving operations, ensuring high-quality service delivery, efficient labor utilization, customer satisfaction, and operational consistency. This role leads residential crews, warehouse coordination, dispatch, and daily execution to ensure residential moves and storage services are completed safely, accurately, and professionally.

The Residential Operations Manager is accountable for crew performance, scheduling, inventory coordination, safety compliance, documentation, and daily operational execution for all residential services.


Reporting Structure

Reports To: Senior Vice President (Regional Branches)

Supervises: Residential Field Staff

Works Closely With: Customer Service, Dispatch, Fleet & Safety, Finance, and Corporate Shared Services


Essential Duties & Responsibilities

Residential Operations Leadership

  • Oversee all residential moving and storage operations.

  • Ensure residential jobs are properly scheduled, staffed, and equipped.

  • Coordination of all residential jobs.

  • Ensure service standards and customer experience expectations are met.

Planning, Scheduling & Execution

  • Lead daily planning and scheduling of residential moves and crews.

  • Coordinate with Dispatch and Customer Service to ensure job details are accurate.

  • Monitor daily operations and adjust resources as needed.

Warehouse, Inventory & Storage Oversight

  • Partner with the Residential Warehouse Manager to ensure warehouse readiness.

  • Ensure residential storage inventory is accurately tracked and maintained.

  • Review inventory audits and resolve discrepancies.

Labor Management & Timesheet Accountability

  • Assign crews and manage daily labor utilization.

  • Ensure all residential crew members and warehouse staff complete daily timesheets accurately and on time.

  • Review and approve timesheets prior to payroll submission.

  • Address attendance, performance, and timekeeping issues promptly.

Safety, Compliance & Risk Management

  • Enforce all safety policies, OSHA requirements, and residential handling standards.

  • Review damages, incidents, and claims related to residential operations.

  • Partner with Safety and Fleet teams to improve compliance and reduce risk.

Performance & Service Quality

  • Monitor service quality, customer feedback, and repeat issues.

  • Implement corrective actions to improve service and crew performance.

Leadership, Communication & Development

  • Lead, coach, and develop residential operations staff and crew leaders.

  • Set expectations and hold teams accountable for performance and professionalism.

  • Communicate regularly with leadership regarding operational performance.


Qualifications

Required Qualifications

  • 3–5 years of experience in residential moving or operations management.

  • Strong leadership and people management skills.

  • Excellent organizational and communication skills.

Preferred Qualifications

  • Experience managing residential crews and storage operations.

  • Knowledge of residential claims, customer service, and scheduling.

  • Familiarity with dispatch and inventory systems.


Work Environment & Expectations

  • Combination of office, warehouse, and field presence.

  • Requires flexibility for early mornings, evenings, weekends, and peak seasons.

  • High level of accountability for customer experience and operational outcomes.


Employment Classification

Full-Time, Salaried 

At-Will Employment


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