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Dispatch Operations Manager Jobs in Hampton, VA (NOW HIRING)

Covan World Wide Moving

Operations Manager

Norfolk, VA · On-site

$40K/yr

The Operations Manager is responsible for overseeing the day-to-day operations functions of the ... Dispatch crews for each job for each day and ensure workload is at its maximum * Driver assignments ...

Covan World Wide Moving

Operations Manager

Norfolk, VA

$40K/yr

The Operations Manager is responsible for overseeing the day-to-day operations functions of the ... Dispatch crews for each job for each day and ensure workload is at its maximum * Driver assignments ...

Coleman Worldwide Moving

Operations Manager

Norfolk, VA · On-site

$40K/yr

The Operations Manager is responsible for overseeing the day-to-day operations functions of the ... Dispatch crews for each job for each day and ensure workload is at its maximum * Driver assignments ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Hampton, VA

Dispatch Operations Manager information

See Hampton, VA salary details

$26.2K

$55K

$90.5K

How much do dispatch operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for dispatch operations manager in Hampton, VA is $55,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $62,600.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Hampton, VA? For Dispatch Operations Manager jobs in Hampton, VA, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Hampton, VA look for? The top searched job categories for Dispatch Operations Manager jobs in Hampton, VA are:
What cities near Hampton, VA are hiring for Dispatch Operations Manager jobs? Cities near Hampton, VA with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you

Trucking Operations Manager/Dispatcher

US Rail & Logistics

Portsmouth, VA • On-site

$80K - $120K/yr

Full-time

Posted 22 days ago

Job description

Trucking Operations Manager / Dispatcher
US Rail & Logistics - Portsmouth, VA
Position Summary
US Rail & Logistics is seeking a highly organized, self-motivated Trucking Operations Manager / Dispatcher to lead the daily operations of our trucking fleet serving the Hampton Roads region.
This position is responsible for managing our drivers, business development, dispatching loads, coordinating customer requests, maintaining regulatory compliance, and ensuring our trucking operation runs safely and efficiently. We are looking for someone who takes ownership of the operation, anticipates problems before they occur, and keeps both customers and drivers informed.
The ideal candidate is equally comfortable working in the office, communicating with customers and drivers, and stepping into the field when needed. A CDL is strongly preferred, as this individual may occasionally assist with deliveries, move equipment, or provide operational support during staffing shortages or emergencies.
Position Responsibilities
Driver Management
  • Supervise and support company CDL drivers.
  • Schedule daily driver assignments and routes.
  • Monitor driver productivity and performance.
  • Ensure drivers have the resources needed to safely complete assigned work.
  • Coach drivers on company policies, customer service, and safety expectations.
  • Assist with hiring, onboarding, and training new drivers.

Dispatch & Customer Service
  • Coordinate daily dispatch activities and scheduling.
  • Receive and manage customer transportation requests.
  • Build efficient schedules that maximize equipment utilization and driver productivity.
  • Communicate schedule changes and delays with customers and drivers.
  • Ensure loads are completed safely and on time.
  • Maintain excellent customer relationships through proactive communication and responsiveness.

Fleet & Equipment Coordination
  • Coordinate truck and trailer availability with operations.
  • Work closely with the maintenance department to schedule preventative maintenance and repairs.
  • Monitor equipment utilization and downtime.
  • Ensure drivers complete pre-trip and post-trip inspections.
  • Assist in maintaining a clean, organized, and professional fleet.

Compliance & Safety
Take ownership of maintaining compliance with all applicable DOT, FMCSA, customer, and company requirements, including:
  • CDL qualification files
  • Driver medical certificates
  • Driver license monitoring
  • Hours of Service compliance
  • Drug & alcohol testing program coordination
  • Annual driver reviews
  • Vehicle registration and permitting
  • Insurance documentation
  • Accident reporting and investigations
  • DOT inspections and corrective actions

Maintain accurate documentation and ensure all required records remain current.
Customer Credential Management
  • Coordinate customer site access and badging requirements for drivers.
  • Maintain driver credentials required for secure facilities.
  • Ensure all customer-specific compliance requirements are met before dispatching drivers.
  • Coordinate renewals of TWIC cards, badges, and other required credentials as applicable.

Operational Leadership
  • Take ownership of the day-to-day trucking operation.
  • Identify opportunities to improve efficiency and customer service.
  • Develop processes that improve dispatching, communication, and fleet utilization.
  • Assist management with budgeting, reporting, and operational planning.
  • Monitor key performance indicators including on-time performance, equipment utilization, and driver productivity.

Operational Support
  • Maintain a valid CDL (preferred).
  • Operate company vehicles when operational needs require.
  • Assist with deliveries or driver coverage during emergencies, vacations, or staffing shortages.
  • Respond to customer or operational issues after hours when necessary.
  • Participate in an on-call rotation as business needs require.

Qualifications
  • Minimum 5 years of trucking operations, dispatch, or fleet management experience.
  • Previous supervisory or management experience preferred.
  • Strong knowledge of DOT and FMCSA regulations.
  • Experience managing CDL drivers.
  • Excellent communication and organizational skills.
  • Strong computer skills including Microsoft Office and transportation management software.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Valid driver's license required.
  • Class A CDL strongly preferred.

Preferred Experience
Experience with:
  • Bulk pneumatic transportation
  • Flatbed operations
  • Rail transloading operations
  • TWIC requirements
  • Driver qualification files
  • Fleet maintenance coordination
  • Customer service and logistics planning

What We're Looking For
We are looking for a leader-not simply a dispatcher.
The ideal candidate:
  • Takes ownership of the trucking operation.
  • Is self-motivated and requires minimal supervision.
  • Builds strong relationships with drivers and customers.
  • Solves problems before they impact operations.
  • Holds drivers accountable while earning their respect.
  • Understands that safety and compliance are non-negotiable.
  • Thrives in a fast-paced transportation environment.
  • Leads by example and is willing to step in wherever needed.
  • Understands that excellent communication is the foundation of successful logistics.

Why Join US Rail & Logistics?
US Rail & Logistics is a growing transportation and rail logistics company providing transloading, trucking, rail switching, and logistics solutions throughout the United States.
As our Trucking Operations Manager, you won't simply dispatch loads-you'll lead and build a high-performing trucking operation that supports our customers, drivers, and terminal operations. You'll have the opportunity to make a direct impact on safety, efficiency, customer satisfaction, and the continued growth of our company.
Competitive base salary and commission.

Apply