Dispatcher AssistantLocation: Largo, Florida
Department: Dispatch
Reports to: Operations Manager
Role OverviewThe Dispatcher assistant is a critical component of Gator Transport Group's day-to-day operations, acting as the communication hub between customers and drivers. This role demands exceptional attention to detail, forward thinking, and strong organizational skills to ensure optimal customer service and internal efficiency. The ideal candidate thrives in a fast-paced environment and maintains composure under pressure while juggling logistics, compliance, and customer relationships.
What we offer:
Gator Transport Group offers Medical, Vison, Dental, $15,000 Life insurance policy upon hire with the option to elect up to $350,000, Long-term Disability, Short-term disability, Accident Insurance, and Critical Illness Insurance.
Key Responsibilities- Promptly answer all dispatch-related calls and texts, including after-hours inquiries
Accurately enter all job orders into Towbook and assign drivers accordingly
Create and maintain customer accounts in Towbook
Verify all loads meet legal/permitted weights and dimensions
Maintain clear and timely communication with customers regarding delays or issues
Negotiate rates with customers via email, phone, and text
Contact customers proactively when trucks are not assigned work for the day
Monitor and ensure driver compliance with Hours of Service (HOS) regulations
Confirm on-time driver departures and arrivals at job sites and yards
Schedule and coordinate permits, escorts, and subhaulers daily
- Send customer packets to prospects and Maintain follow-up tracking
QualificationsHigh school diploma or GED (required)
Bachelor's or Associate degree in Transportation, Logistics, or related field (preferred)
3-5 years in administrative, customer service in construction or heavy haul industry
Working knowledge of Towbook, Samsara, and transportation management software
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Strong organizational, communication, and time-management skills
Understanding of Florida DOT laws, load weights, and restrictions
Work Schedule & EnvironmentMonday-Friday, 9:00 AM - 6:00 PM
Occasional Saturday work from home may be required
Physical activity includes sitting, standing, reaching, stooping, kneeling, and lifting Regularly lift up to 10 lbs.
On-site office environment
Gator Transport GroupJob Posted by ApplicantPro