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Dispatch Office Assistant Jobs (NOW HIRING)

Access Dubuque

Office Assistant (Part-time)

Dubuque, IA · On-site

$15.75 - $20.75/hr

Office Assistant (Part-time) City of Dubuque 1 Positions ID: 502054001-PT-082026 Posted On 08/14 ... Dispatch cart-related work assignments to designated staff and track completion. * Maintain records ...

Dayton Freight

Dispatch Assistant (Part Time)

Kent, OH · On-site

$15.25 - $20/hr

Knowledge and skillful in Microsoft Office Programs * Excellent keyboarding skills * Has worked in a fast paced environment and has an excellent attention to detail * Exceptional communication and ...

Brenntag

Dispatch Supervisor

Reading, PA · On-site

In-depth knowledge of inventory/routing system * Assist with dispatch office operations * Working the dispatch window to direct drivers * Work the truck scale * Point of contact for emergency line ...

Dayton Freight

Dispatch Assistant (Part Time)

Kent, OH · On-site

$15.25 - $20/hr

Knowledge and skillful in Microsoft Office Programs * Excellent keyboarding skills * Has worked in a fast paced environment and has an excellent attention to detail * Exceptional communication and ...

City of Dubuque

Office Assistant (Part-time)

Dubuque, IA

$21.48 - $28.07/hr

A customer-focused and detail-oriented Office Assistant to support daily operations in a fast-paced ... Dispatch cart-related work assignments to designated staff and track completion. Maintain records ...

RAS Logistics LLC

Office Administrator

Elkhart, IN · On-site

$18 - $20/hr

Maintain accurate dispatch logs, driver records, and delivery documentation in company systems ... Address and resolve operational issues quickly to minimize disruptions. * Assist in onboarding new ...

City of Dubuque

Office Assistant (Part-time)

Dubuque, IA · On-site

$21.48 - $28.07/hr

A customer-focused and detail-oriented Office Assistant to support daily operations in a fast-paced ... Dispatch cart-related work assignments to designated staff and track completion. * Maintain records ...

City of Dubuque, IA

Office Assistant (Part-time)

Dubuque, IA · On-site

$21.48 - $28.07/hr

A customer-focused and detail-oriented Office Assistant to support daily operations in a fast-paced ... Dispatch cart-related work assignments to designated staff and track completion. * Maintain records ...

R.A.S. Logistics

Office Administrator

Elkhart, IN · On-site

$18 - $20/hr

Maintain accurate dispatch logs, driver records, and delivery documentation in company systems ... Address and resolve operational issues quickly to minimize disruptions. * Assist in onboarding new ...

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How much do dispatch office assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for dispatch office assistant in the United States is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What is a dispatch office assistant?

Dispatch Office Assistants are administrative professionals who support dispatch operations in organizations such as transportation companies, emergency services, or delivery services. Their main responsibilities include managing communication between drivers or field staff and the central office, scheduling and tracking deliveries or service calls, maintaining records, and handling customer inquiries. They play a key role in ensuring that operations run smoothly and efficiently by coordinating logistics and providing administrative support to dispatchers and other team members.

What are the key skills and qualifications needed to thrive as a dispatch office assistant?

To thrive as a Dispatch Office Assistant, you need excellent organizational skills, attention to detail, and proficiency in standard office procedures, often supported by a high school diploma or equivalent. Familiarity with dispatch software, multi-line phone systems, and Microsoft Office Suite is commonly required. Strong communication, multitasking, and problem-solving abilities help you excel in fast-paced environments. These skills ensure efficient coordination, timely communication, and smooth operations within dispatch and administrative teams.

What are some common challenges faced by dispatch office assistants and how can they be managed effectively?

Dispatch Office Assistants often encounter challenges such as managing multiple tasks simultaneously, handling urgent requests, and ensuring clear communication between dispatchers, drivers, and clients. Staying organized with digital tools, maintaining up-to-date records, and proactively prioritizing tasks can help manage these demands. Regular communication with the team and seeking clarification when needed are also key strategies to navigate the fast-paced environment successfully.

What is the difference between Dispatch Office Assistant vs Customer Service Representative?

AspectDispatch Office AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or office administrationHigh school diploma; customer service training often preferred
Work EnvironmentOffice setting, often in logistics, transportation, or delivery companiesOffice or call center environment, in various industries
Employer & Industry UsageCommon in transportation, logistics, and delivery servicesWidespread across retail, telecom, banking, and service sectors

The Dispatch Office Assistant primarily manages scheduling, communication with drivers, and logistical coordination within transportation or delivery companies. In contrast, a Customer Service Representative focuses on assisting customers, handling inquiries, and resolving issues across various industries. While both roles require strong communication skills and office experience, their core responsibilities and industry focus differ.

How much does a dispatch office assistant make?

The average salary for a dispatch office assistant ranges from $30,000 to $45,000 per year, depending on experience, location, and the industry. Entry-level positions may start lower, while experienced assistants or those with specialized skills can earn higher wages. Some roles also offer benefits such as health insurance and paid time off.

Is it hard to get hired as a dispatch office assistant?

Getting hired as a dispatch office assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch or scheduling software. Entry-level positions are often available, but some employers may prefer candidates with previous experience or relevant certifications. The hiring process can vary depending on the company and location, but overall, it is generally accessible for qualified applicants.
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Dispatch Office Assistant jobs near you
Infographic showing various Dispatch Office Assistant job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,385 per year, or $18.9 per hour.

Office Assistant/Dispatcher

Menomonee Falls, WI • On-site

Precision Door Service
Individual, Family and Community Social Assistance • 11 - 50 employees
Learn more about Precision Door Serviceexternal

$35K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Benefits:
  • Free uniforms
  • Health insurance
  • Paid time off
  • Parental leave
  • Profit sharing
  • Training & development
  • Vision insurance
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Free food & snacks

GENERAL PURPOSE: 
Supports the Office Manage and Door Team manager by performing routine clerical functions, answering phone calls from customers, call center representatives and leadership, dispatching tickets to infield technicians and help managing the operational daily schedule, filing documents as needed, entering data, and other general office functions as needed. 
 
ESSENTIAL FUNCTIONS:
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed.  The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. 
  • Answers phones with a professional tone and attitude for various sources.
  •   Updates customers notes within the system.
  • Dispatches jobs from the system to infield technicians.
  • Upload and enter data to the system to support the staff.
  •  Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Contributes to team effort by accomplishing related results as needed.
  • Other duties as assigned that support the overall goals of the organization.

 MINIMUM QUALIFICATIONS:
High School diploma, experience preferably in a service industry; experience working with employees with an attitude to ensure smooth communication and prompt resolution of requests and questions. 
 
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Skill in using Microsoft Office products (Word, Excel, and Outlook) 
  • Skill in basic filing and recordkeeping with a focus on speed and accuracy
  • Ability to provide excellent customer service by assessing customer and vendor needs, meeting quality standards for services, and provided excellent customer service
  • Ability to cooperate and solve problems in a team environment
  • Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
  • Ability to follow instructions and communicate effectively orally and in writing
  • Ability to organize work for timely completion
 
CORE COMPETENCIES:
  • Customer-focused and Customer Service Orientation - Works with business partners, vendors and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
  • Effective Communications - Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information and attending to nonverbal cues and responding appropriately; influences others by persuasively presenting thoughts and ideas; gains commitment and ensures support for proposed ideas.  
  • Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations; builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.
  • Service Focus and Teamwork – Values and delivers high quality, professional, responsive and innovative service while cooperating with others to accomplish common goals; works with others within and across the company achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
 
PHYSICAL REQUIREMENTS:
Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 15 pounds). Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.
 
ENVIRONMENTAL REQUIREMENTS:
Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.
 
SENSORY REQUIREMENTS:
Some tasks require manual dexterity, in addition to visual and hearing acuity. Tasks require oral communications ability.