ZipRecruiter

Log In

1

Dispatch Office Assistant Jobs in Michigan (NOW HIRING)

Nationwide Video

Dispatch Manager

Wixom, MI ¡ On-site

$28 - $33/hr

Basic Microsoft Office skills (Excel, PowerPoint, Outlook, Word) Supervisory Responsibilities: This ... assist with hiring, or any other driver/truck needs that arise. Estimated 20% of travel. Required ...

Nationwide Video

Dispatch Manager

Wixom, MI ¡ On-site

Basic Microsoft Office skills (Excel, PowerPoint, Outlook, Word) Supervisory Responsibilities This ... assist with hiring, or any other driver/truck needs that arise. Estimated 20% of travel. Required ...

Constellis

Dispatch Operator

Battle Creek, MI ¡ On-site

$22.75/hr

May be required to lift and carry items weighing up to 5 lbs. such as paperwork and office supplies ... Perform dispatching duties for other locations in the event of a failure. * Assist in the training ...

Constellis

Dispatch Operator

Battle Creek, MI ¡ On-site

$22.75/hr

May be required to lift and carry items weighing up to 5 lbs. such as paperwork and office supplies ... Perform dispatching duties for other locations in the event of a failure. * Assist in the training ...

Service Company

Be Seen First

Office Administrator

Muskegon, MI ¡ On-site

$20 - $30/hr

Experience with dispatch software and Service industry is preferred. Duties will include the following: Answer phones Schedule jobs Dispatch technicians Billing Assist with general office duties And ...

Ferris State University

Dispatch Specialist

Big Rapids, MI ¡ On-site

$23.43/hr

Office Environment Additional Education/Experiences to be Considered: Bachelor's Degree One year of ... assist in the administration of the parking program as directed. • Validate and edit police ...

Petco

Vetco Veterinarian Assistant

Auburn Hills, MI ¡ On-site

$15 - $18.75/hr

As a Vetco Veterinary Assistant, you will meet your veterinary team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, your team of ...

Petco

Vetco Veterinarian Assistant

Auburn Hills, MI

$15 - $18.75/hr

As a Vetco Veterinary Assistant, you will meet your veterinary team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, your team of ...

Petco

Vetco Veterinarian Assistant

Auburn Hills, MI ¡ On-site

$15 - $18.75/hr

As a Vetco Veterinary Assistant, you will meet your veterinary team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, your team of ...

next page

Showing results 1-20

All JobsDispatch Office JobsDispatch Office Assistant JobsDispatch Office Assistant Jobs in Michigan

Dispatch Office Assistant information

What is a dispatch office assistant?

Dispatch Office Assistants are administrative professionals who support dispatch operations in organizations such as transportation companies, emergency services, or delivery services. Their main responsibilities include managing communication between drivers or field staff and the central office, scheduling and tracking deliveries or service calls, maintaining records, and handling customer inquiries. They play a key role in ensuring that operations run smoothly and efficiently by coordinating logistics and providing administrative support to dispatchers and other team members.

What are the key skills and qualifications needed to thrive as a dispatch office assistant?

To thrive as a Dispatch Office Assistant, you need excellent organizational skills, attention to detail, and proficiency in standard office procedures, often supported by a high school diploma or equivalent. Familiarity with dispatch software, multi-line phone systems, and Microsoft Office Suite is commonly required. Strong communication, multitasking, and problem-solving abilities help you excel in fast-paced environments. These skills ensure efficient coordination, timely communication, and smooth operations within dispatch and administrative teams.

What are some common challenges faced by dispatch office assistants and how can they be managed effectively?

Dispatch Office Assistants often encounter challenges such as managing multiple tasks simultaneously, handling urgent requests, and ensuring clear communication between dispatchers, drivers, and clients. Staying organized with digital tools, maintaining up-to-date records, and proactively prioritizing tasks can help manage these demands. Regular communication with the team and seeking clarification when needed are also key strategies to navigate the fast-paced environment successfully.

What is the difference between Dispatch Office Assistant vs Customer Service Representative?

AspectDispatch Office AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or office administrationHigh school diploma; customer service training often preferred
Work EnvironmentOffice setting, often in logistics, transportation, or delivery companiesOffice or call center environment, in various industries
Employer & Industry UsageCommon in transportation, logistics, and delivery servicesWidespread across retail, telecom, banking, and service sectors

The Dispatch Office Assistant primarily manages scheduling, communication with drivers, and logistical coordination within transportation or delivery companies. In contrast, a Customer Service Representative focuses on assisting customers, handling inquiries, and resolving issues across various industries. While both roles require strong communication skills and office experience, their core responsibilities and industry focus differ.

How much does a dispatch office assistant make?

The average salary for a dispatch office assistant ranges from $30,000 to $45,000 per year, depending on experience, location, and the industry. Entry-level positions may start lower, while experienced assistants or those with specialized skills can earn higher wages. Some roles also offer benefits such as health insurance and paid time off.

Is it hard to get hired as a dispatch office assistant?

Getting hired as a dispatch office assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch or scheduling software. Entry-level positions are often available, but some employers may prefer candidates with previous experience or relevant certifications. The hiring process can vary depending on the company and location, but overall, it is generally accessible for qualified applicants.

What cities in Michigan are hiring for Dispatch Office Assistant jobs?

Cities in Michigan with the most Dispatch Office Assistant job openings:

Dispatch Office Assistant jobs near you

Dispatch Coordinator

Grand Rapids, MI • On-site

Ruan Transportation Management Systems
Trucking • 5 - 10K employees
Learn more about Ruan Transportation Management Systemsexternal

$19.86 - $31.78/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Ruan Transportation Management Systems rating

7.2

Company rating: 7.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
Responsibilities:
  • Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
  • Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
  • Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
  • Monitor drivers' hours of service to prevent DOT violations.
  • Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
  • Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
  • Monitor and promote safety in all areas of dispatch.

This is a full time position working onsite in Grand Rapids, MI
Schedule - Sunday-Tuesday 0500-1700, Wednesday 0500-1100
Pay Range-$19.86-$31.78
Job Requirements/Minimum Qualifications:
Education: High school diploma/GED or equivalent work experience.
Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.
  • Excellent written and verbal communication skills.
  • Knowledge of DOT rules and regulations required.
  • Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.

What Ruan Transportation Management Systems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply