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Dispatch Manager Jobs in Whitby, ON (NOW HIRING)

SHIFT TRANSIT

Community Ambassador/Valet

Toronto, ON · On-site

CA$20/hr

We partner with private, public, and non-profit clients to provide day-to-day fleet management ... Follow instructions and respond to dispatch effectively. * Retrieve inoperative bicycles by ...

Shift Transit

Community Ambassador/Valet

Toronto, ON

$20/hr

We partner with private, public, and non-profit clients to provide day-to-day fleet management ... Follow instructions and respond to dispatch effectively. * Retrieve inoperative bicycles by ...

Clearspace

Project Manager (clear_care)

Toronto, ON · On-site

Maintain project budgets, approve invoices against progress, manage CCOs, protect margin through ... Triage tickets, dispatch trades/handyman, verify fixes, and close documentation. What success looks ...

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Dispatch Manager information

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
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Dispatch Manager jobs near you

Community Ambassador/Valet

SHIFT TRANSIT

Toronto, ON • On-site

CA$20/hr

Other

Re-posted 19 days ago

Job description


ABOUT SHIFT TRANSIT


Shift Transit Inc. is a leading mobility operations company, overseeing 60000 + mobility assets on a daily basis, including scooters, bikes, car sharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide array of mobility programs. As the operator of Bike Share Toronto, Shift Transit offers 24/7 convenient access to over 9,000+ bikes and 700+ stations across Toronto’s vast biking network that cover more than 200 square kilometres across the City of Toronto. 


SHIFT TRANSIT LIFE


Our office is located near Lakeshore / Carlaw, with a flexible approach to hybrid work depending on the requirements of your role. You will work hard, have a lot of responsibility, you will be challenged daily, and work side-by-side with the senior leadership as you learn and grow within the company. We are a small but powerful team of industry experts. We work hard but love to celebrate wins. Working within a team environment is extremely important to us, and it should be to you too.


The Community Ambassador/Valet in Field Operations is responsible for decreasing the chance of availability  shortage. The goal of the position is to allow customers dock availability across high-traffic volume stations while catering to customer service needs. Bikes are to be placed near the initial station to be locked using a corral cable and lock to keep them secure. This position also focuses on high-traffic volume station bike availability. The Field Mobility Team will prepare corrals overnight near designated stations to be released into the station.


Responsibilities and Duties:

  • Follow instructions and respond to dispatch effectively.
  • Retrieve inoperative bicycles by direction or via inoperative bicycle software.
  • Inspect docking stations for operability, safety, and cleanliness.
  • Maintain the area around bike stations as needed to allow members to use the service seamlessly.
  • Set the highest standards when interacting with current and potential customers.
  • Collaborate with the Field Operations team to constantly improve the system and escalate any issues to dispatch.
  • Have the ability to perform light maintenance functions such as refilling receipt paper, and graffiti removal.
  • Load and unload vehicles with bikes. Communicate with dispatchers and follow instructions delivered through our dispatch software.
  • Evaluate bike safety and bike station condition, and report issues to dispatch as needed.
  • Maintain knowledge of the system to provide excellent customer service to current and potential customers in the field.
  • Ability to lift 50 lbs, and lift, crawl, and stoop and must be willing to work in the field in all weather conditions around the year.
  • Other duties, as assigned

Required Skills and Experience: 

  • Strong multitasking ability
  • Drive to learn and develop skill sets
  • Must have great customer interaction skills
  • Must have an excellent knowledge of the City of Toronto, previous driving experience an asset
  • Must be physically fit, able to do repetitive work, and lift up to 50 pounds.
  • Must be tech savvy; comfortable using a smartphone
  • Must be willing to work in all weather conditions all year around
  • Must have good written and verbal communication skills


ADDITIONAL INFORMATION


All personnel may be required to perform duties outside of their normal responsibilities to accomplish company key performance indicators.

Shift Transit Toronto is committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves. Applications from women, Aboriginal peoples, persons with disabilities and visible minority group members are encouraged.