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Dispatch Manager Jobs in Whitby, ON (NOW HIRING)

Unifi

Dispatch Supervisor FT

Toronto, ON

General information Job Title Dispatch Supervisor FT Date Thursday, July 9, 2026 Entity Unifi Aviation Canada, Inc. State Ontario City Toronto Base Pay Rate: $ 29.50 Full/Part Time Full Time Exempt ...

Top Tier Talent Group

Dispatcher

Vaughan, ON

Strong computer skills, including experience with service management/CRM platforms (e.g., Salesforce, SAP, or specialized dispatch software) and Microsoft Office Suite. * Problem-Solving: Proven ...

First Student

Dispatcher

Toronto, ON

CA$50K/yr

Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager ... Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills

First Student

Dispatcher

Toronto, ON · On-site

CA$50K/yr

Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager ... Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills

BFG Enterprise Services

Dispatch Technician

Markham, ON · On-site

... dispatching or escalating unresolved issues to Field Tech Support Staff or Technical Support Staff ... Manage service tickets by tracking service calls from initiation through to completion, ensuring ...

Purolator

Operations Dispatcher

North York, ON · On-site

Manager Dispatch Description The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management.

Purolator

Operations Dispatcher

Toronto, ON · On-site

Manager Dispatch Description The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management.

Colas

Dispatcher, Student (4 months)

Markham, ON · On-site

... for timely dispatch. They generate, maintain, and distribute various reports to track operations and performance, while also ensuring compliance by closely managing drivers' hours of service.

TA Dispatch

Capacity Specialist

Toronto, ON · On-site

Operational Execution and Problem Resolution - Collaborate with Operations, Dispatch, and Account Management teams to ensure successful shipment execution and proactively resolve service issues ...

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Dispatch Manager information

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs
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Dispatch Manager jobs near you

Dispatch & Technical Support Manager

Magnus HRS

Vaughan, ON • On-site

CA$100K - CA$115K/yr

Full-time

Posted 11 days ago

Job description

Job Summary

Dispatch & Technical Support Manager

Magnus HRS

$90,000 - $95,000 + 10% bonus

Full-time

In-Office | Kleinburg, ON, Canada

ABOUT THE ROLE

The Dispatch Manager owns the operational performance of the field-service value stream — the end-to-end flow from a customer request landing, through technical triage, scheduling and dispatch, on-site resolution, and close-out. You lead the two teams that run this flow — Technical Support and Scheduling/Dispatch — and own the processes that connect them.

The role is accountable not just for running the flow, but for instrumenting it: pinpointing where delays occur, quantifying their impact, attributing them to the responsible team, and turning that insight into corrective action so that service-level commitments are met and labour margin is protected. In short, you are accountable for how work moves through the system, not just whether individual tickets close.

KEY RESPONSIBILITIES

· Lead the teams. Manage, coach, and develop the technical support and scheduling/dispatch teams — staffing, performance, and day-to-day escalation.

· Own the processes. Design, standardize, and continuously improve how requests are triaged, resolved, scheduled, and dispatched; ensure teams work from documented, repeatable procedures.

· Instrument the flow. Isolate each source of delay, quantify its impact on service-level attainment, and present the responsible team with a clear, evidence-based path to improvement.

· Run exception management. Define how off-standard work (parts delays, no technician available, repeat visits, customer no-access, priority/immediate-response cases) is flagged, routed, and resolved — with reporting that quantifies each category.

· Drive an improvement cadence. Maintain a prioritized backlog of process improvements and a standing rhythm that works the highest-impact items first.

· Protect margin. Keep labour gross margin healthy through technician utilization, rework reduction, and efficient dispatch — balancing responsiveness against utilization rather than maximizing any single number.

· Own the system and the data. Act as operational owner and power-user of the field-service scheduling and optimization platform; drive consistent team adoption and keep data clean enough to trust.

· Report the KPIs. Understand how each metric is sourced and calculated, surface results to leadership on a regular cadence, and explain the “why” behind the movement.

WHAT YOU'LL OWN

· Design and standardization of dispatching and technical-support processes, escalation paths within both teams.

· Input and decision authority on how the dispatch automation is configured to support the operation.

· Performance management of dispatchers and technical support reps — goals, reviews, coaching, & corrective action.

  • Customer prioritization/tiering and escalations that reach outside the two owned teams are set with senior sign-off.

HOW SUCCESS IS MEASURED

· Time to Respond / Time to Resolve — request created to technician on-site, and request created to call closed.

· Auto-dispatch rate — percentage of calls routed without manual intervention.

· Technical support coverage of key and major accounts.

· Utilization, schedule adherence / on-time arrival, and reschedule rate — the reliability checks that respond and resolve times can mask.

Metrics are reported at median and 90th percentile and segmented consistently by priority, request type, and region.

WHAT YOU BRING

· Experience leading field-service, dispatch, or service-operations teams in a metrics-driven environment.

· Proven people leadership — coaching, performance management, and team development.

· Strong analytical & reporting skills; comfort turning operational data into decisions, holding teams accountable to it.

· Hands-on experience with field-service management or scheduling-optimization software

· A track record of process improvement and standardization.

· Clear communication and sound judgment in balancing competing priorities such as responsiveness versus utilization.

Note: all applications are appreciated, only those being considered will be contacted. We ask that you complete the psychometric assessment within your profile to better assess fit.