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Dispatch Manager Jobs in Pickering, ON (NOW HIRING)

Top Tier Talent Group

Dispatch Manager

Brampton, ON

$85K - $95K/yr

Dispatch Manager Salary: $85,000 - 95,000 Position Summary We are seeking an experienced and results-oriented Dispatch Manager to lead our dispatch operations within a fast-paced asset-based ...

Unifi

Dispatch Supervisor FT

Toronto, ON

General information Job Title Dispatch Supervisor FT Date Thursday, July 9, 2026 Entity Unifi Aviation Canada, Inc. State Ontario City Toronto Base Pay Rate: $ 29.50 Full/Part Time Full Time Exempt ...

Top Tier Talent Group

Dispatcher

Vaughan, ON

Strong computer skills, including experience with service management/CRM platforms (e.g., Salesforce, SAP, or specialized dispatch software) and Microsoft Office Suite. * Problem-Solving: Proven ...

First Student

Dispatcher

Toronto, ON

CA$50K/yr

Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager ... Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills

First Student

Dispatcher

Toronto, ON · On-site

CA$50K/yr

Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager ... Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills

BFG Enterprise Services

Dispatch Technician

Markham, ON · On-site

... dispatching or escalating unresolved issues to Field Tech Support Staff or Technical Support Staff ... Manage service tickets by tracking service calls from initiation through to completion, ensuring ...

Purolator

Operations Dispatcher

Toronto, ON · On-site

Manager Dispatch Description The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management.

Purolator

Operations Dispatcher

North York, ON · On-site

Manager Dispatch Description The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management.

Colas

Dispatcher, Student (4 months)

Markham, ON · On-site

... for timely dispatch. They generate, maintain, and distribute various reports to track operations and performance, while also ensuring compliance by closely managing drivers' hours of service.

Day and Ross

Dispatcher

Brampton, ON · On-site

Monitor driver performance and report finding to manager. * Identify areas for improvement and ... Transportation background in dispatch, dock supervision (2-3 years) * Computer literate in Excel ...

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Dispatch Manager information

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs
What job categories do people searching Dispatch Manager jobs in Pickering, ON look for? The top searched job categories for Dispatch Manager jobs in Pickering, ON are:
What cities near Pickering, ON are hiring for Dispatch Manager jobs? Cities near Pickering, ON with the most Dispatch Manager job openings:
Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Pickering, ON as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Dispatch Manager

Top Tier Talent Group

Brampton, ON

$85K - $95K/yr

Full-time

Posted 25 days ago

Job description

Dispatch Manager

Salary: $85,000 - 95,000


Position Summary

We are seeking an experienced and results-oriented Dispatch Manager to lead our dispatch operations within a fast-paced asset-based transportation environment. This role is responsible for overseeing the daily dispatch and planning of company drivers and equipment, ensuring operational efficiency, exceptional customer service, and maximum fleet utilization.

The Dispatch Manager will lead and mentor the dispatch team, collaborate with Operations, Safety, Maintenance, and Customer Service, and drive continuous improvements in productivity, service performance, and profitability.

Hands-on experience with TMW Transportation Management System (TMW Suite/TMW Operations) is required.


Key Responsibilities

  • Lead the day-to-day operations of the dispatch department, ensuring freight is planned and executed safely, efficiently, and on time.
  • Supervise, coach, and develop a team of dispatchers and transportation planners to achieve operational objectives.
  • Maximize fleet utilization by optimizing driver schedules, equipment availability, routing, and load planning.
  • Ensure compliance with Canadian and U.S. transportation regulations, including Hours of Service (HOS), safety requirements, and company policies.
  • Utilize TMW Transportation Management System (TMW Suite/TMW Operations) to oversee dispatch activities, monitor fleet performance, maintain operational data, and generate reporting.
  • Monitor shipment activity throughout the day, proactively resolving service disruptions, delays, equipment issues, and customer concerns.
  • Collaborate with Customer Service, Sales, Maintenance, Safety, and Warehouse teams to ensure seamless freight execution.
  • Analyze operational performance and implement strategies to improve fleet productivity, reduce empty miles, increase equipment utilization, and enhance customer service.
  • Develop and monitor key operational metrics including on-time performance, driver productivity, service levels, and fleet utilization.
  • Support driver engagement by fostering strong communication, accountability, and a positive team culture.
  • Assist with capacity planning and resource allocation to support business growth.
  • Ensure accurate dispatch documentation, load updates, and operational records within TMW and other company systems.
  • Participate in budgeting, workforce planning, and operational process improvement initiatives.


Qualifications

  • Minimum 5 years of dispatch or transportation planning experience within an asset-based trucking company.
  • Minimum 2 years of leadership or supervisory experience managing dispatch operations.
  • Demonstrated experience using TMW Transportation Management System (TMW Suite/TMW Operations) is required.
  • Strong understanding of fleet operations, truckload transportation, dispatch planning, routing, and fleet optimization.
  • Working knowledge of Canadian and U.S. transportation regulations, including Hours of Service and DOT compliance.
  • Experience managing cross-border transportation operations is considered an asset.
  • Strong leadership, coaching, and employee development skills.
  • Excellent problem-solving, decision-making, and organizational abilities.
  • Ability to manage multiple priorities in a fast-paced, time-sensitive environment.
  • Proficiency with Microsoft Office applications, particularly Excel and Outlook.