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Dispatch Call Center Jobs (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Work closely with Dispatch to support scheduling and job flow * Coordinate with Service Managers to ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Work closely with Dispatch to support scheduling and job flow * Coordinate with Service Managers to ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Work closely with Dispatch to support scheduling and job flow * Coordinate with Service Managers to ...

Brody Pennell

Call Center Manager

Los Angeles, CA

$33.65 - $48.08/hr

This role oversees inbound and outbound communications, dispatch coordination, scheduling performance, employee development, and call center metrics. The ideal candidate is a strong leader with ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ · On-site

$16/hr

Prior dispatch, call center, or towing industry experience preferred. * Strong communication and customer service skills. * Ability to multitask in a fast-paced environment. * Basic computer skills ...

Brody Pennell HVAC

Call Center Manager

Los Angeles, CA · On-site

$70K - $100K/yr

This role oversees inbound and outbound communications, dispatch coordination, scheduling performance, employee development, and call center metrics. The ideal candidate is a strong leader with ...

Priority OnDemand

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

Howard Air

Dispatch Supervisor

Phoenix, AZ · On-site

Call center leadership experience is a plus. * Work with your team to manage daily technician scheduling and dispatch operations to maximize efficiency. * Monitor schedules throughout the day and ...

Priority OnDemand

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

Shoals Ambulance

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

Peakzi

Call Center Representative

Hilliard, OH · On-site

$19 - $20/hr

Call Center Representative Hilliard, OH (Greater Columbus). Full-time. Join one of Ohio's largest ... Capture details accurately and coordinate with dispatch. What we're looking for Customer-service ...

Priority OnDemand

Call Taker

Nashville, TN · On-site

$37K - $42K/yr

Call Taker Old Hickory, TN 37138 Overview Position Type First Call Ambulance Category Dispatch ... Ensures security of buildings, Dispatch Center and all other company property. * Performs daily ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep ... dispatching and conflict resolution. * Completes all customer service training and assessments and ...

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Dispatch Call Center information

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How much do dispatch call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for dispatch call center in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.67 per hour, depending on experience, location, and employer.

What is a dispatch call center?

A Dispatch Call Center is a specialized communication hub where operators receive incoming calls, gather information, and coordinate the dispatch of personnel, vehicles, or services to specific locations. These centers often handle emergency or service-related requests, such as police, fire, medical, roadside assistance, or utility services. Dispatchers use specialized software and communication tools to track resources and ensure timely responses. Their role is crucial in managing information flow, prioritizing requests, and maintaining effective communication between callers and field responders.

What are the key skills and qualifications needed to thrive as a dispatch call center agent?

To thrive as a Dispatch Call Center Agent, you need strong communication, multitasking, and problem-solving skills, often supported by a high school diploma and previous customer service or dispatch experience. Familiarity with dispatch software, multi-line phone systems, and GPS tracking tools is typically required. Outstanding attention to detail, calmness under pressure, and teamwork are essential soft skills for this role. These abilities are crucial for ensuring accurate information flow, quick response times, and effective coordination in fast-paced and high-stress environments.

What are some common challenges faced by professionals working in a dispatch call center, and how can they be managed?

Professionals in a Dispatch Call Center often face challenges such as managing high call volumes, handling urgent or stressful situations, and ensuring clear communication between callers and field teams. Success in this role relies on staying calm under pressure, prioritizing tasks efficiently, and using dispatch software effectively. Regular training, teamwork, and support from supervisors can help employees navigate these challenges and maintain a positive work environment.

What is the difference between Dispatch Call Center vs Customer Service Representative?

AspectDispatch Call CenterCustomer Service Representative
Primary RoleCoordinate and dispatch services or personnel to locationsAssist customers with inquiries, support, and issue resolution
Work EnvironmentCall centers, often fast-paced, focused on logisticsCall centers or retail settings, focused on customer interaction
Required SkillsCommunication, organization, problem-solvingCommunication, empathy, problem-solving
CertificationsNone typically required, may prefer logistics or dispatch trainingNone typically required, customer service skills emphasized

Dispatch Call Center roles focus on coordinating and dispatching services or personnel, often within logistics or emergency services. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, dispatch positions emphasize logistical coordination, whereas customer service roles focus on client interaction and issue resolution.

How do you become a dispatch call center?

To become a dispatch call center professional, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to multitask. Some roles may require experience with dispatch software or relevant certifications, and training is often provided on the job to familiarize new employees with procedures and tools.

Is it hard to get hired as a dispatch call center?

Getting hired as a dispatch call center agent can vary depending on the employer and location, but generally requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software. Many positions are entry-level and may require a background check or certification, making the hiring process competitive but accessible for qualified candidates.

What disqualifies you from being a dispatch call center?

Disqualifications for a dispatch call center role typically include a lack of required communication skills, poor customer service history, or inability to pass background checks and drug screenings. Additionally, candidates may be disqualified if they do not have a valid driver's license, relevant experience, or the ability to work in a fast-paced environment with shift flexibility.
More about Dispatch Call Center jobs

What states have the most Dispatch Call Center jobs?

States with the most job openings for Dispatch Call Center jobs include:

What job categories do people searching Dispatch Call Center jobs look for?

The top searched job categories for Dispatch Call Center jobs are:

Dispatch Call Center jobs near you
Infographic showing various Dispatch Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $40,190 per year, or $19.3 per hour.

Call Center Manager

JT Services

Claremore, OK • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Call Center Manager – JT Services (Claremore, OK)

Salary: $45,000–$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry

JT Services is growing fast, and we’re looking for a driven, organized, and people‑focused Call Center Manager to lead our Customer Service Representative (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing people, and knows how to turn calls into booked opportunities.

If you’re ready to lead a high-performing team, elevate customer experience, and help drive revenue across multiple service divisions — this is your opportunity.

 
Position Overview

The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services’ call processes. You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support company-wide revenue goals.

 
Key Responsibilities Leadership & Team Development

  • Lead, coach, and develop CSRs to meet KPIs and performance standards

  • Conduct call reviews, coaching sessions, and performance check-ins

  • Maintain staffing levels, scheduling coverage, and call center readiness

  • Build a positive, accountable, customer-focused culture

Operational Excellence

  • Own inbound and outbound call performance

  • Ensure adherence to scripts, call control standards, and customer experience expectations

  • Monitor call queues, call volumes, and response times

  • Maintain a clean, accurate, and green 3‑day call board

Performance & KPI Management

  • Track and report daily, weekly, and monthly KPIs

  • Drive membership sales, outbound follow-ups, and rehash opportunities

  • Identify performance gaps and implement corrective action plans

  • Align call center goals with company revenue targets

Cross-Department Collaboration

  • Work closely with Dispatch to support scheduling and job flow

  • Coordinate with Service Managers to support technician productivity

  • Partner with Marketing to understand lead flow and call demand

  • Communicate trends, issues, and opportunities to leadership

Quality Control & Compliance

  • Ensure accurate customer data entry, job notes, and membership tagging

  • Maintain compliance with call recording standards and privacy requirements

  • Resolve escalated customer concerns before they reach upper management

 
Success Indicators

  • Strong inbound/outbound conversion

  • Monthly membership sales targets achieved

  • 3‑day call board green 90%+

  • High call quality, accuracy, and professionalism

  • Reduced escalations and improved customer satisfaction

  • Strong collaboration with Dispatch and field leadership

 
Required Skills & Qualifications

  • 2+ years of call center leadership experience (home services preferred)

  • Strong understanding of booking rates, call flow, and customer experience

  • Excellent communication, coaching, and conflict-resolution skills

  • Ability to analyze performance data and make informed decisions

  • Proficiency with call center software, scheduling systems, and CRM platforms

  • High level of organization, accountability, and follow-through

 
Compensation

  • Base Salary: $45,000–$65,000/year (depending on experience)

  • Monthly performance bonus based on KPI achievement

  • Benefits package per company policy, including:

    • Medical, Dental, Vision

    • 401(k)

    • Paid Time Off

    • Company-paid wellness perks

    • Birthday PTO

    • Professional development opportunities

    • Team events & company culture focused on growth

 
Ready to Lead a Winning Team?

If you’re passionate about leadership, customer experience, and driving results — JT Services wants to meet you. Apply today and help us elevate the standard of service across Northeastern Oklahoma.