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How much do discover credit card jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for discover credit card in the United States is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.36 per hour, depending on experience, location, and employer.

What does a typical day look like for someone working in a Discover Credit Card customer service position?

A typical day for a Discover Credit Card customer service representative involves responding to customer inquiries via phone, email, or chat, assisting with account issues, processing payments, and resolving disputes or concerns. Representatives work closely with team leads and may collaborate with other departments such as fraud prevention or technical support, depending on the nature of the inquiry. The environment is usually fast-paced and structured with set schedules, and performance is often measured by customer satisfaction metrics. This role is ideal for those who enjoy problem-solving, clear communication, and helping people navigate their credit card needs.

Is Discover work from home?

Discover Credit Card customer service and support roles often offer remote work options, especially for call center and administrative positions. However, many roles may require on-site presence or a hybrid schedule depending on the specific job and location requirements.

Is Discover Card a good company to work for?

Discover Credit Card is a division of Discover Financial Services, which is generally considered a stable employer with competitive benefits and a focus on customer service. Employees often cite a collaborative work environment and opportunities for growth, though experiences can vary by role and location.

What are the key skills and qualifications needed to thrive in the Discover Credit Card position, and why are they important?

To thrive in a Discover Credit Card customer service or account specialist role, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Experience with CRM systems, payment processing platforms, and knowledge of credit card regulations is often required. Patience, problem-solving abilities, and a customer-centric mindset are valuable soft skills in this role. These competencies help ensure efficient handling of customer inquiries, compliance with financial regulations, and a positive customer experience.

What jobs in the US pay $300,000 a year?

High-paying jobs that can reach or exceed $300,000 annually include roles such as senior investment bankers, corporate executives, specialized physicians, and certain technology executives. These positions often require advanced degrees, extensive experience, and strong leadership or technical skills. Compensation varies based on industry, location, and individual performance.

How much do Discover employees make?

Discover Credit Card employees' salaries vary by role and experience, with entry-level positions typically earning around $40,000 to $60,000 annually. More experienced professionals or those in specialized roles can earn upwards of $80,000 or more, depending on responsibilities and location.

What is a Discover Credit Card job?

A Discover Credit Card job typically involves working for Discover Financial Services in roles related to customer service, fraud prevention, account management, or technical support. Employees assist cardholders with inquiries, payments, disputes, or troubleshooting issues. Positions may be in call centers, corporate offices, or remote settings, depending on the role. Benefits often include competitive pay, career development opportunities, and financial perks like tuition reimbursement.

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Discover Credit Card jobs near you
Infographic showing various Discover Credit Card job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,501 per year, or $20.4 per hour.

Senior Process Architect (Credit Card Operations)

ITHR Group plc

Las Vegas, NV • On-site

Other

Posted yesterday

New

Job description

Senior Process Architect – Credit Card Operations (Consulting Engagement)


Location: Las Vegas preferred • West Coast or Arizona considered


My client is leading a major transformation programme for a top‑tier US credit card issuer, focused on building a unified case management platform across the entire back‑office operation.


To support this engagement, we’re seeking a Senior Process Architect who can take ownership of end‑to‑end process design, drive discovery at scale, and translate operational workflows into platform and integration requirements.


This is a hands‑on architecture role - ideal for someone who thrives in complex environments, challenges legacy processes, and can bridge operations, technology and executive stakeholders.


  • Lead discovery workshops across 11 operational domains, capturing current‑state processes, exceptions, SLAs and system touchpoints.
  • Own and redesign ~400 L2 processes across fraud, disputes, collections, servicing, payments, originations and FCRA/compliance.
  • Translate process designs into workflow states, routing rules, SLA clocks and functional specifications for the case orchestration and rules engines.
  • Define integration requirements across 28+ backend systems, including API contracts, event triggers and data models.
  • Apply prioritisation scoring to build a validated, executive‑approved backlog.
  • Engage senior stakeholders (COO, CIO, CFO) with board‑ready discovery packs and sign‑off sessions.
  • Convert operational KPIs (AHT, STP%, Cost/Case, TAT) into measurable design requirements.
  • Manage the master process inventory across current‑state, future‑state and build progress.


Experience


  • 10+ years in process architecture, business analysis, or operational transformation.
  • Deep expertise in credit card or consumer lending operations (fraud, disputes, collections, servicing, payments,FCRA). Strong understanding of Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB.Experience designing processes for Pega, Appian, or equivalent case management platforms.
  • Skilled in Visio/Lucidchart/draw.io and large‑scale discovery (100+ processes).
  • Comfortable facilitating VP/SVP‑level workshops.
  • Strong commercial awareness - able to build and validate Green $ savings cases.
  • Desirable experience with TSYS, FDR/First Data, Hogan, FIS.Bureau interfaces: e‑OSCAR, Metro 2, ACDV/AUD.Collections workbench + bankruptcy workflows.
  • Six Sigma Green/Black Belt.Celonis or process mining exposure.


You’ll be working directly with my client on one of the largest case‑management transformations in the US cards industry - shaping the future operating model for millions of customers and thousands of agents.


If you’re a senior process architect with deep cards domain expertise and a passion for redesigning complex operations, my client would like to speak with you.

Apply