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Discover Credit Card Jobs (NOW HIRING)

DFCU Financial

Credit Card Specialist

Dearborn, MI · On-site

Join the DFCU Financial team today, and discover the benefits, rewards and development ... We are seeking a full time Credit Card Specialist to join our team.Under general supervision, the ...

Brex

Credit Card Counsel

Salt Lake City, UT · Hybrid

$189K - $230K/yr

Advise a variety of cross-functional partners on critical credit, lending, and card network ... Discover), and required disclosures * Excellent written and verbal communication skills, both ...

Brex

Credit Card Counsel

New York, NY · Hybrid

$220K - $270K/yr

Advise a variety of cross-functional partners on critical credit, lending, and card network ... Discover), and required disclosures * Excellent written and verbal communication skills, both ...

Brex

Credit Card Counsel

Seattle, WA · Hybrid

$220K - $270K/yr

Advise a variety of cross-functional partners on critical credit, lending, and card network ... Discover), and required disclosures * Excellent written and verbal communication skills, both ...

Brex

Credit Card Counsel

San Francisco, CA · Hybrid

$220K - $270K/yr

Advise a variety of cross-functional partners on critical credit, lending, and card network ... Discover), and required disclosures * Excellent written and verbal communication skills, both ...

Brex

Credit Card Counsel

San Francisco, CA · On-site

Advise a variety of cross-functional partners on critical credit, lending, and card network ... Discover), and required disclosures * Excellent written and verbal communication skills, both ...

Triwill Group

Credit Card Counsel

Seattle, WA · On-site

Advise a variety of cross-functional partners on critical credit, lending, and card network ... Discover), and required disclosures * Excellent written and verbal communication skills, both ...

Brex

Credit Card Counsel

Salt Lake City, UT · On-site

Advise a variety of cross-functional partners on critical credit, lending, and card network ... Discover), and required disclosures * Excellent written and verbal communication skills, both ...

Brex

Credit Card Counsel

New York, NY · On-site

Advise a variety of cross-functional partners on critical credit, lending, and card network ... Discover), and required disclosures * Excellent written and verbal communication skills, both ...

Brex

Credit Card Counsel

Seattle, WA · On-site

Advise a variety of cross-functional partners on critical credit, lending, and card network ... Discover), and required disclosures * Excellent written and verbal communication skills, both ...

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How much do discover credit card jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for discover credit card in the United States is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.36 per hour, depending on experience, location, and employer.

What is a Discover Credit Card?

A Discover Credit Card job typically involves working for Discover Financial Services in roles related to customer service, fraud prevention, account management, or technical support. Employees assist cardholders with inquiries, payments, disputes, or troubleshooting issues. Positions may be in call centers, corporate offices, or remote settings, depending on the role. Benefits often include competitive pay, career development opportunities, and financial perks like tuition reimbursement.

What does a typical day look like for someone working in a Discover Credit Card customer service position?

A typical day for a Discover Credit Card customer service representative involves responding to customer inquiries via phone, email, or chat, assisting with account issues, processing payments, and resolving disputes or concerns. Representatives work closely with team leads and may collaborate with other departments such as fraud prevention or technical support, depending on the nature of the inquiry. The environment is usually fast-paced and structured with set schedules, and performance is often measured by customer satisfaction metrics. This role is ideal for those who enjoy problem-solving, clear communication, and helping people navigate their credit card needs.

What are the key skills and qualifications needed to thrive in the Discover Credit Card position, and why are they important?

To thrive in a Discover Credit Card customer service or account specialist role, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Experience with CRM systems, payment processing platforms, and knowledge of credit card regulations is often required. Patience, problem-solving abilities, and a customer-centric mindset are valuable soft skills in this role. These competencies help ensure efficient handling of customer inquiries, compliance with financial regulations, and a positive customer experience.

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Discover Credit Card jobs near you
Infographic showing various Discover Credit Card job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 81% Full Time, and 18% Part Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,501 per year, or $20.4 per hour.

Credit Card Specialist

Dearborn, MI • On-site

Fairlane Town Center
Retail • 11 - 50 employees
Learn more about Fairlane Town Centerexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Credit Card Specialist

Join the DFCU Financial team today, and discover the benefits, rewards, and development opportunities from one of the largest and best managed credit unions in the country.

The Opportunity: We are seeking a full time Credit Card Specialist to join our team. Under general supervision, the Credit Card Specialist will support the credit card programs as primary contact for front line staff. Provide direction and error resolution in compliance with federal regulations, affiliated card networks, and company policy and procedure.

What You'll Do:

  • Provide research, problem-solving and phone support to staff through general and specialized phone queues.
  • Process Member Work Requests (MWRs) for monetary adjustments to member accounts, such as misapplied payments, fee reversals and credit balance adjustments.
  • Process Member Work Requests (MWRs) for routine maintenance to card records, including credit line changes, replacement card ordering, name changes, and approved new credit card accounts.
  • Prepare written correspondence to members using approved templates.
  • Monitor exception and file maintenance reports and take necessary action.
  • Review preventative reports (i.e., MasterCard Alerts) within established timelines. Advise supervisor of potential high-risk alerts for possible changes in strategy parameters to the Compromised Card Action Plan.
  • Comply with information security procedures to protect member information.
  • Maintain knowledge of regulations (i.e., Reg Z, Reg E, Bank Secrecy Act, OFAC) and attend training for job related regulatory updates.
  • Perform other duties as assigned.

What You'll Need:

  • High school diploma or equivalent.
  • Six months to one year of customer service experience, preferably within a financial institution.
  • Ability to manage multiple priorities.
  • Proficient in Microsoft 365.
  • Experience using Microsoft Excel.
  • Demonstrated analytical and problem-solving skills.
  • Able to initiate and embrace change.
  • Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

What We Offer:

  • Potential for a hybrid work schedule
  • 401k plan match, dollar for dollar up to 4%
  • 401k additional employer contribution after one year at 5%
  • Employee bonus program
  • Medical, dental and vision insurance effective date of hire
  • Health savings account (HSA)
  • Flexible spending accounts for medical and dependent care expenses
  • Adoption assistance for qualified expenses maximum $10,000 per child
  • Wellness initiatives and reimbursements
  • Pre-paid legal services plan
  • Identity protection plan
  • Accident supplemental plan
  • Short & long term disability plans paid for by company
  • Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
  • Pet Insurance
  • Free financial planning assistance
  • Numerous fun employee events throughout the year
  • Volunteer and community engagement opportunities
  • Employee loan discounts (closed-end loans)
  • Service / anniversary awards
  • Employee discounts for company logo wear
  • Employee referral payouts for recruiting your friends and family
  • Paid lunch time
  • Tuition reimbursement / Education assistance
  • Ongoing training opportunities
  • Leadership development program
  • Paid time off
  • Paid holidays (13 per year)
  • Flexible scheduling for students

Equal Opportunity Employer / Disabled / Veterans

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