Disaster Recovery Program Manager Jobs in Tennessee

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ESSENTIAL FUNCTIONS

• Develops and maintains the organization's Disaster Recovery Plan (DRP) and IT Service Continuity Plan (ITSCP) to ensure alignment with business objectives and risk tolerance. Defines and manages Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) for critical systems.
• Conducts Business Impact Analysis (BIA) to identify critical services, dependencies, and potential risks. Leads the development and execution of disaster recovery testing and service continuity exercises to validate recovery capabilities. Works closely with IT teams to ensure effective backup and replication strategies are in place.
• Collaborates with business continuity teams to integrate IT service continuity plans into enterprise-wide Business Continuity Management (BCM). Defines and tracks Key Performance Indicators (KPIs) for DR and service continuity effectiveness. Acts as the Incident Response Lead during disaster events, coordinating recovery efforts and communication with stakeholders. Supports IT Operations Office On-Call / after-hours support requirements.
• Ensures compliance with industry regulations (e.g., ISO 22301, NIST, GDPR, HIPAA) and organizational policies.
• Provides training and awareness programs to educate IT and business teams on disaster recovery and continuity best practices. Partners with vendors and service providers to ensure third-party solutions align with DR and continuity requirements.
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, Business Continuity, or related field required.
• 5 years of experience in Disaster Recovery, IT Service Continuity Management, or a related field required.
• Experience with DR tools and technologies (e.g., VMware SRM, Azure Site Recovery, backup and replication solutions) required.
• or equivalent combination of education and experience required
• Experience working in regulated industries (e.g., healthcare, finance, government) preferred
• Experience implementing automation for disaster recovery processes preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge of ITIL framework, ITSM practices, and business continuity methodologies required
• Familiarity with cloud and hybrid infrastructure recovery strategies required
• Strong project management skills with the ability to lead DR and continuity initiatives required
• Excellent problem-solving, analytical, and decision-making abilities required
• Strong communication skills with the ability to engage stakeholders at all levels required
• Relevant certifications preferred (e.g., Certified Business Continuity Professional (CBCP), ITIL, ISO 22301 Lead Implementer).
• Knowledge of Lean Six Sigma, Agile, or DevOps methodologies preferred
• Knowledge of cybersecurity resilience strategies preferred

LICENSES AND CERTIFICATIONS

• Certified Business Continuity Professional (CBCP) or Certified Disaster Recovery Engineer (CDRE) preferred
• Advanced ITIL certifications (e.g., ITIL 4 Managing Professional, ITIL Service Continuity Management) preferred

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