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Disaster Case Manager Jobs (NOW HIRING)

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DCM Case Manager

Clearwater, FL · On-site

$18.50 - $23.75/hr

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs ...

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DCM Case Manager

Clearwater, FL · On-site

$25/hr

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs ...

ENDEAVORS

DCM Case Manager

Clearwater, FL

$25/hr

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs ...

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DCM Case Manager Supervisor

Clearwater, FL · On-site

$30/hr

The DCM Case Management Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ...

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DCM Case Manager Supervisor

Clearwater, FL

$30/hr

The DCM Case Management Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ...

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DCM Case Manager - West Virginia

Charleston, WV · On-site

$19.50 - $25/hr

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs ...

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DCM Case Manager - Fort Pierce

Fort Pierce, FL · On-site

$18 - $23.25/hr

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs ...

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DCM Case Manager - St Augustine

Saint Augustine, FL · On-site

$17.50 - $22.50/hr

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs ...

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DCM Case Manager - West Virginia

Charleston, WV · On-site

$19.50 - $25/hr

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs ...

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DCM Case Manager Supervisor

Austin, TX · On-site

$30/hr

The DCM Case Management Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ...

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DCM Case Manager - Port Richey, FL

Port Richey, FL · On-site

$17.75 - $22.75/hr

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs ...

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How much do disaster case manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for disaster case manager in the United States is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

What are the most common challenges disaster case managers face when coordinating support for clients after a disaster?

Disaster Case Managers often encounter challenges such as navigating complex assistance programs, managing high caseloads, and addressing the urgent needs of clients who may have lost homes or livelihoods. They must coordinate with multiple agencies, which can involve extensive documentation and follow-up to ensure clients receive timely aid. Additionally, working with individuals who are experiencing trauma requires strong interpersonal and emotional resilience skills. Despite these challenges, the role is deeply rewarding and offers opportunities to make a tangible difference in clients’ recovery journeys.

What are the key skills and qualifications needed to thrive as a disaster case manager?

To thrive as a Disaster Case Manager, you need a background in social work or human services, strong organizational skills, and case management experience, often supported by a relevant degree or certification. Familiarity with case management software, FEMA systems, and client tracking tools is typically required. Outstanding communication, empathy, and problem-solving abilities help build trust and advocate effectively for clients facing crisis situations. These skills ensure that disaster survivors receive timely, coordinated support and resources to rebuild their lives.

Where do disaster case managers make the most money?

Disaster case managers tend to earn higher salaries in regions with a higher cost of living and greater demand for disaster response services, such as urban areas or states prone to natural disasters. Experience, certifications, and working for government agencies or large nonprofits can also increase earning potential.

What is the difference between Disaster Case Manager vs Social Worker?

Disaster Case ManagerSocial Worker
Typically requires certifications like CPR, disaster response training, and sometimes a bachelor's degree in social work or related fieldUsually requires a bachelor's or master's degree in social work or related field, along with state licensure
Works primarily in disaster zones, emergency response settings, or community recovery programsWorks in various settings including hospitals, schools, community agencies, and government offices
Focuses on disaster-related needs, recovery planning, and resource coordinationAddresses a broad range of social, emotional, and practical needs of clients

While both roles involve supporting individuals in crisis, Disaster Case Managers specialize in disaster response and recovery, often working in emergency settings, whereas Social Workers have a broader scope, addressing diverse social issues across multiple environments.

What is a disaster case manager?

Disaster Case Managers are professionals who help individuals and families recover after a disaster by assessing their needs, creating recovery plans, and connecting them with resources and assistance. They act as advocates for survivors, guiding them through the process of accessing relief services, financial aid, housing, and other necessary supports. Their goal is to help clients regain stability and rebuild their lives after a crisis by providing personalized support and coordination throughout the recovery process.
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What states have the most Disaster Case Manager jobs?

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Disaster Case Manager jobs near you
Infographic showing various Disaster Case Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $47,743 per year, or $23 per hour.

Constituent Services Manager, Disaster Case Management

Tidal Basin

Anchorage, AK • On-site

Temporary

Posted 4 days ago

Job description

Constituent Services Manager, Disaster Case Management
Position Summary
The Constituent Services Manager, Disaster Case Management is responsible for leading the delivery of client-centered recovery services for individuals and families impacted by disasters. This position works closely with community partners, government agencies, and service providers to support equitable and efficient recovery resources to disaster survivors. The Manager serves as a key leader in program implementation, quality assurance, stakeholder coordination, and constituent advocacy. This role requires strong operational leadership, trauma-informed practice, and the ability to manage complex cases, sensitive communications, and time-sensitive recovery efforts in a dynamic environment.
Essential Job Functions:
The candidate will perform the following essential functions:
Program Leadership and Operations
  • Leads outreach and coordination within the Municipality of Anchorage and other locations throughout the state to identify community and organizational resources to assist recovery efforts of survivors of Typhoon Halong.
  • Builds and maintains mutually beneficial relationships, facilitates communications and coordinates activities among agencies or organizations. Helps streamline resources for Resource Coordinators and Navigators directing survivors to helping agencies.
  • Facilitates information sharing related to state recovery support programs providing assistance to Disaster Case Managers.
  • Promote a collaborative, service-oriented team culture focused on accountability, equity, and high-quality client outcomes.
  • Ensure services are delivered in a timely, consistent, trauma-informed, and culturally responsive manner.
  • Prepare and deliver communications, such as trainings, phone calls and face-to-face meetings, and written communications.
  • Develop, implement, and maintain workflows, procedures, and service delivery standards to support effective case management operations.
  • Support disaster response and recovery mobilization efforts, including surge staffing, field operations, and coordination with emergency management partners.
  • Participate in regular staff meetings, case reviews, performance check-ins, and professional development activities.
  • Provide guidance on complex, sensitive, or high-risk client situations and serve as the escalation point for challenging cases.
  • Must be self-motivated and a strong leader capable of promptly and effectively monitoring, coordinating, and communicating strategic objectives.
Constituent Services and Case Management Oversight
  • Ensure disaster survivors receive appropriate intake, assessment, recovery planning, referrals, and follow-up services.
  • Oversee case management practices to ensure client needs are accurately assessed and recovery plans are individualized and actionable.
  • Review complex cases involving housing instability, unmet needs, access and functional needs, financial hardship, or barriers to recovery.
  • Advocate on behalf of constituents with service providers, funders, public agencies, and community partners when needed.
  • Oversees appeals, complaints, and feedback process for the program.
  • Help ensure services are accessible to diverse populations, including historically underserved and vulnerable communities.

Partnership and Stakeholder Coordination
  • Build and maintain effective working relationships with local, state, federal, nonprofit, faith-based, and community organizations involved in disaster recovery.
  • Represent the program in interagency meetings, long-term recovery groups, community forums, and stakeholder briefings.
  • Coordinate referrals and resource navigation across partner organizations to reduce duplication and improve outcomes.

Compliance, Reporting, and Quality Assurance
  • Monitor case files, data entry, and reporting practices for completeness, accuracy, and timeliness.
  • Track program metrics, outputs, and outcomes to support leadership reporting and continuous improvement.
  • Identify service trends, operational issues, and quality risks, and implement corrective actions as needed.
  • Support audits, monitoring reviews, and program evaluations by preparing documentation and responding to information requests.

Community Engagement and Communication
  • Build and maintain tribal relations and participate in meetings when required.
  • Support constituent communications related to available services, eligibility, referrals, and program updates.
  • Assist in communicating program information clearly and compassionately to disaster-affected residents and community stakeholders.
  • Identify unmet needs, recurring barriers, and service access issues affecting community recovery.
Experience and Skill Requirements:
  • Ability to work independently with minimal supervision while contributing effectively in a collaborative, team-oriented environment.
  • Maintains a customer-focused, professional, and courteous demeanor, even under pressure.
  • Strong customer service background, including experience supporting disaster-impacted survivors.
  • Proven ability to work in high-pressure, time-sensitive environments and deliver work to established standards.
  • Excellent organizational and time-management skills, with strong attention to detail and the ability to manage multiple priorities and deadlines.
  • Strong interpersonal, written, and verbal communication skills.
  • Strong analytical, problem-solving, and client advocacy skills.
  • Knowledge of case management principles and service navigation.
  • Demonstrated constituent services expertise.
  • Experience managing or overseeing programs serving vulnerable populations in high-stress environments.
  • Experience working with tribal governments a plus.
  • Demonstrated experience coordinating with community-based organizations, public agencies, and external stakeholders.
  • Experience with program reporting, performance tracking, and compliance oversight.
  • Previous case management experience on a federally funded program preferred

Required Qualifications
  • Bachelor's degree in social work, public administration, emergency management, human services, public health, nonprofit management, or a related field. Equivalent combination of education and relevant experience may be considered.
  • Minimum of 5 years of progressively responsible experience in case management, constituent services, disaster recovery, human services, or a related field.

Job Description Disclaimer: This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Upon hire, secondary employment must be disclosed and approved.
Tidal Basin HoldCo, LLC and its affiliated companies, which includes Tidal Basin Government Consulting, are an Equal Employment Opportunity Employer.

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