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Directory Assistant Jobs in Wisconsin (NOW HIRING)

Mgic Investment

Senior Systems Engineer Analyst

Milwaukee, WI

$103K - $140K/yr

  • Retirement

  • PTO

Support enterprise authentication integrations including LDAP and Active Directory. * Create and ... Participate in deployment and release activities. * Assist with patching, security remediation, and ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... * Assist users with password resets, account unlocks, user provisioning, and access-related requests utilizing Active Directory. * Troubleshoot and resolve Windows operating system issues, hardware ...

Winter Services Inc

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

The IT Assistant will provide front-line IT support for end users, maintain IT assets, and assist ... Working knowledge of Microsoft Active Directory and Entra ID * Knowledge and hands-on experience ...

Winter Services

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

The IT Assistant will provide front-line IT support for end users, maintain IT assets, and assist ... Working knowledge of Microsoft Active Directory and Entra ID * Knowledge and hands-on experience ...

Auxiant

Desktop Support Specialist

Madison, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with Windows OS, Microsoft Active Directory, helpdesk ticketing systems, hardware setup ... Navigate and configure Windows and Ubuntu/Linux operating systems. Assist with testing and ...

Luvata Appleton, LLC

IT Support Specialist

Kimberly, WI · On-site

... Directory administration, including user account setup, group membership changes, password resets, workstation joins, and basic permissions requests under defined procedures. * Assist with Windows ...

Luvata Appleton, LLC

IT Support Specialist

Kimberly, WI · On-site

... Directory administration, including user account setup, group membership changes, password resets, workstation joins, and basic permissions requests under defined procedures. * Assist with Windows ...

Qualysoft

Administration von Benutzerkonten, Berechtigungen und IT-Services mit Schwerpunkt Active Directory ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

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Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.

What are popular job titles related to Directory Assistant jobs in Wisconsin?

For Directory Assistant jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Directory Assistant jobs in Wisconsin look for?

The top searched job categories for Directory Assistant jobs in Wisconsin are:

What cities in Wisconsin are hiring for Directory Assistant jobs?

Cities in Wisconsin with the most Directory Assistant job openings:

Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Senior Systems Engineer Analyst

Mgic Investment

Milwaukee, WI

$103K - $140K/yr

Full-time

Retirement, PTO

Posted 16 days ago

Job description

At MGIC, we take pride in knowing that what we do matters. As pioneers of private mortgage insurance, we help people achieve homeownership sooner - making affordable low-down-payment mortgages a reality. Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible. Every position is critical to our company's success - from the analytical to the technical; from the innovative to the operational. The customer-facing roles to behind-the-scenes experts, we're all part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions. Come make a difference at MGIC.

MGIC is seeking a highly motivated Linux Engineer / DevOps Engineer to support and modernize our enterprise infrastructure platforms. This role is ideal for someone who is passionate about Linux, cloud technologies, automation, and continuous improvement.

You will work alongside Infrastructure, Engineering, Security, and Application teams to build, automate, and support critical platforms running on Red Hat Enterprise Linux (RHEL) and Amazon Web Services (AWS). The position offers the opportunity to influence architecture, improve operational excellence, and help drive MGIC's cloud and automation strategy.

What You'll Do

As a Linux Engineer / DevOps Engineer, you will:

  • Administer and support Red Hat Enterprise Linux (RHEL) environments.

  • Design, deploy, and maintain AWS cloud infrastructure.

  • Develop and maintain Infrastructure as Code (Terraform and CloudFormation).

  • Automate server provisioning and configuration management using Ansible.

  • Build and support CI/CD pipelines for application deployment.

  • Monitor system health, performance, and availability.

  • Troubleshoot and resolve Linux, cloud, networking, and application issues.

  • Partner with development teams to streamline deployments and improve reliability.

  • Implement security hardening, patching, and vulnerability remediation.

  • Support enterprise authentication integrations including LDAP and Active Directory.

  • Create and maintain technical documentation, standards, and operational runbooks.

What We're Looking For

Required Qualifications

  • 5+ years of Linux administration experience.

  • Experience supporting Red Hat Enterprise Linux (RHEL).

  • Hands-on experience with AWS cloud services.

  • Experience using:

  • Ansible

  • Terraform

  • Git

  • Bash or Python scripting

  • CI/CD platforms such as Jenkins, GitHub Actions, or GitLab

  • Strong understanding of networking concepts including DNS, TCP/IP, load balancing, and firewalls.

  • Experience troubleshooting production systems and critical incidents.

Preferred Qualifications

  • RHCSA or RHCE certification.

  • AWS Certified Solutions Architect, SysOps Administrator, or DevOps Engineer certification.

  • Experience with Kubernetes, OpenShift, Docker, or EKS.

  • Experience with JBoss, Tomcat, Apache, or NGINX.

  • Experience with monitoring and logging tools such as Splunkor CloudWatch.

  • LDAP and Active Directory experience is highly desirable, including authentication, SSO, Kerberos, LDAPS, and directory service integrations.

What to Expect in Your First 90 Days at MGIC

MGIC is committed to setting new team members up for success through onboarding, mentorship, and hands-on learning.

First 30 Days - Learn the Environment

You'll focus on understanding MGIC's infrastructure, processes, and technology stack.

You can expect to:

  • Complete onboarding and security training.

  • Gain access to Linux, AWS, monitoring, and DevOps platforms.

  • Learn MGIC's cloud and infrastructure architecture.

  • Review automation frameworks and deployment processes.

  • Understand operational procedures and support workflows.

  • Become familiar with authentication services, including LDAP and Active Directory.

  • Partner with team members on ongoing infrastructure activities and support efforts.

Days 31-60 - Contribute and Deliver

You'll begin taking ownership of operational responsibilities and automation efforts.

You can expect to:

  • Support Linux and AWS production environments.

  • Troubleshoot system and application issues.

  • Contribute to Ansible, Terraform, and automation initiatives.

  • Participate in deployment and release activities.

  • Assist with patching, security remediation, and platform improvements.

  • Participate in incident response and root cause analysis.

Days 61-90 - Lead and Improve

By the end of your first three months, you'll be contributing independently and driving improvements.

You can expect to:

  • Own Linux and cloud operational tasks.

  • Lead infrastructure changes and deployments.

  • Improve monitoring, automation, and platform reliability.

  • Recommend enhancements to security, scalability, and operational efficiency.

  • Create and update technical documentation.

  • Become a trusted partner to engineering and business teams.

Successful Candidates Will Demonstrate

  • Strong Linux engineering and troubleshooting skills.

  • A passion for automation and process improvement.

  • Cloud expertise with AWS services and best practices.

  • Effective communication and collaboration across teams.

  • A commitment to reliability, security, and continuous learning.

Pay Range:

$105,590.00 - $179,510.00

This range aligns with current market data and reflects our commitment to competitive and equitable compensation. Salary offers are based on factors such as experience, skills, education, and training. The range may vary in certain locations to reflect local market conditions. It is not typical to initiate pay at the top of the range to account for internal equity and allow for future and continued salary growth

Enjoy these benefits from day one:
Competitive Salary & pay-for-performance bonus
Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
On-site Fitness Center and classes (corporate office)
Paid-time off and paid company holidays
Business casual dress

For additional information about MGIC and to apply, please visit our website at www.mgic.com/careers.

Note to all recruitment agencies:
MGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.

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