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Director Workforce Planning Jobs in Virginia (NOW HIRING)

ADP

Sr Workforce Planning Specialist

Norfolk, VA · On-site

The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for ... as directed by management. * Continuously monitors incoming call volumes, real time adherence and ...

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Director Workforce Planning information

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$53K

$121.2K

$187.4K

How much do director workforce planning jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director workforce planning in Virginia is $121,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,200.00 and $142,800.00 per year, depending on experience, location, and employer.

How does a director of workforce planning typically collaborate with other departments to ensure organizational goals are met?

A Director of Workforce Planning works closely with HR, finance, and business unit leaders to align talent strategies with organizational objectives. This role often involves analyzing workforce data, forecasting staffing needs, and facilitating discussions to address skill gaps or succession planning. Regular collaboration ensures that hiring, training, and resource allocation support both current and future business priorities. Effective communication and strategic partnership with other department heads are key to anticipating needs and driving company-wide success.

What does a director of workforce planning do?

A Director of Workforce Planning is responsible for developing and implementing strategies to ensure an organization has the right number of employees with the appropriate skills to meet current and future business needs. This role involves analyzing workforce data, forecasting staffing requirements, and collaborating with executives and HR teams to align talent management with organizational goals. Directors of Workforce Planning also oversee workforce analytics, succession planning, and may help guide recruitment and training initiatives. Their work helps optimize organizational performance and supports long-term business growth.

What is the difference between Director Workforce Planning vs Workforce Analyst?

AspectDirector Workforce PlanningWorkforce Analyst
CredentialsBachelor's degree, often advanced degrees in HR, Business, or related fields; experience in strategic planningBachelor's degree in HR, Business, or related fields; analytical skills; sometimes certifications like SHRM-CP
Work EnvironmentStrategic, leadership-focused, cross-departmental collaborationData analysis, reporting, supporting HR and planning teams
Employer & Industry UsageCommon in large organizations, HR departments, and consulting firmsUsed across industries for workforce data analysis and planning support

The Director Workforce Planning oversees strategic staffing initiatives, workforce forecasting, and long-term planning, often leading teams and making high-level decisions. In contrast, a Workforce Analyst focuses on analyzing workforce data, generating reports, and supporting planning processes. While both roles require analytical skills and HR knowledge, the director role emphasizes leadership and strategy, whereas the analyst role is more data-focused and operational.

What are the key skills and qualifications needed to thrive as a director of workforce planning, and why are they important?

To thrive as a Director of Workforce Planning, you need expertise in workforce analytics, strategic planning, and talent management, typically supported by a bachelor's or master's degree in human resources, business, or a related field. Proficiency with HRIS platforms, data visualization tools like Tableau or Power BI, and workforce planning software is highly valued. Strong leadership, communication, and change management skills help drive cross-functional collaboration and organizational alignment. These capabilities are critical for developing effective workforce strategies that align talent with business goals and optimize organizational performance.
What are the most commonly searched types of Workforce Planning jobs in Virginia? The most popular types of Workforce Planning jobs in Virginia are:
What are popular job titles related to Director Workforce Planning jobs in Virginia? For Director Workforce Planning jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Director Workforce Planning jobs in Virginia look for? The top searched job categories for Director Workforce Planning jobs in Virginia are:
What cities in Virginia are hiring for Director Workforce Planning jobs? Cities in Virginia with the most Director Workforce Planning job openings:
Director Workforce Planning jobs near you
Infographic showing various Director Workforce Planning job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $121,156 per year, or $58.2 per hour.

Sr Workforce Planning Specialist

ADP

Norfolk, VA • On-site

Full-time

Posted 13 days ago

Job description

This position is hybrid, working in the office 3 days a week, and working from home 2 days a week.
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for developing, maintaining, and optimizing staff schedules to ensure the organization meets service level objectives while maximizing efficiency. This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance.
Key Responsibilities:
  • Updates daily exceptions to the shift schedules in a real time mode into the scheduling system, inclusive of sick and unscheduled time off, tardies and other necessary exceptions during the business day as directed by management.
  • Continuously monitors incoming call volumes, real time adherence and all offline activities (ie. ACW, AUX and time logged off) to determine an associate's availability. Reports the information to the Workforce Manager and/or leadership as necessary.
  • Prepares various reports (ie adherence, daily operating reports, call etc.) for the leadership team according to scheduled timeframes to assist them with the daily and future achievement service level objectives.
  • Create and maintain accurate agent schedules based on forecasted demand and business requirements
  • Optimize schedules to meet service level agreements (SLAs), occupancy, and productivity targets
  • Manage schedule adjustments including shift swaps, time-off requests, and real-time changes
  • Collaborate with forecasting and real-time teams to ensure alignment across WFM functions
  • Analyze scheduling effectiveness and recommend improvements to increase efficiency
  • Ensure compliance with labor laws, company policies, and contractual obligations
  • Monitor schedule adherence trends and provide insights to leadership
  • Support capacity planning by identifying gaps in staffing and proposing solutions
  • Maintain data integrity within workforce management systems
  • Generate reports and dashboards on scheduling performance metrics

Qualifications:
  • 2+ years of experience in Workforce Management, scheduling, or call center operations
  • Strong analytical and problem-solving skills
  • Proficiency in WFM tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms)
  • Advanced Excel skills (pivot tables, formulas, data analysis)
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced, dynamic environment

Key Competencies:
  • Analytical thinking and data interpretation
  • Time management and prioritization
  • Communication and cross-functional collaboration
  • Adaptability and decision-making under pressure
  • Continuous improvement mindset

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Bachelor's degree in Business, Finance, Statistics, or related field (or equivalent experience)
  • GenCloud and Salesforce experience

#LI-Hybrid
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About ADP

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We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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