The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for ... as directed by management. * Continuously monitors incoming call volumes, real time adherence and ...
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for ... as directed by management. * Continuously monitors incoming call volumes, real time adherence and ...
The Director partners with executives, HR colleagues, and business leaders to ensure the ... Serve as a trusted advisor on talent, workforce planning, and organizational capability building.
The Director partners with executives, HR colleagues, and business leaders to ensure the ... Serve as a trusted advisor on talent, workforce planning, and organizational capability building.
Senior Manager, Workforce Planning & Reporting
Centreville, VA · On-site
$108K - $147K/yr
Key Responsibilities Lead workforce planning and labor cost modeling Own and improve the enterprise ... Ability to influence without direct authority and build trust across senior stakeholders. High ...
Senior Manager, Workforce Planning & Reporting
Centreville, VA · On-site
$108K - $147K/yr
Key Responsibilities Lead workforce planning and labor cost modeling Own and improve the enterprise ... Ability to influence without direct authority and build trust across senior stakeholders. High ...
Senior Manager, Workforce Planning & Reporting
Centreville, VA · On-site
$108K - $147K/yr
Key Responsibilities Lead workforce planning and labor cost modeling • Own and improve the ... direct authority and build trust across senior stakeholders. • High discretion in handling ...
Senior Manager, Workforce Planning & Reporting
Centreville, VA · On-site
$108K - $147K/yr
Key Responsibilities Lead workforce planning and labor cost modeling • Own and improve the ... direct authority and build trust across senior stakeholders. • High discretion in handling ...
Director, Workforce Innovation & Solutions (On-Site)
$122K - $138K/yr
What You Will Do The Director of Workforce Innovation and Solutions leads the development and ... Mentor staff, foster collaboration, and support organizational strategic planning. Your Knowledge ...
Director, Workforce Innovation & Solutions (On-Site)
$122K - $138K/yr
What You Will Do The Director of Workforce Innovation and Solutions leads the development and ... Mentor staff, foster collaboration, and support organizational strategic planning. Your Knowledge ...
We seek Workforce Research Analyst | Workforce Planning & Strategic Human Capital Analytics - Human Capital Research & Programmatic Evaluation [NSF0047047] candidates with relevant Government And ...
We seek Workforce Research Analyst | Workforce Planning & Strategic Human Capital Analytics - Human Capital Research & Programmatic Evaluation [NSF0047047] candidates with relevant Government And ...
Workforce Strategist, Senior Talent Transformation
Arlington, VA · On-site
$139K - $180K/yr
This isn't about capability planning; you're building new capabilities for senior leaders to ... You'll work in a high-visibility, high-ambiguity environment with direct interaction with senior ...
Workforce Strategist, Senior Talent Transformation
Arlington, VA · On-site
$139K - $180K/yr
This isn't about capability planning; you're building new capabilities for senior leaders to ... You'll work in a high-visibility, high-ambiguity environment with direct interaction with senior ...
Director, Cardiovascular & Interventional Radiology
Fairfax, VA · On-site
$180 - $240/hr
Direct workforce planning and staffing strategies to ensure appropriate resources while promoting a highly engaged, collaborative, and accountable team culture. * Develop, mentor, and empower leaders ...
Director, Cardiovascular & Interventional Radiology
Fairfax, VA · On-site
$180 - $240/hr
Direct workforce planning and staffing strategies to ensure appropriate resources while promoting a highly engaged, collaborative, and accountable team culture. * Develop, mentor, and empower leaders ...
This isn't about capability planning; you're building new capabilities for senior leaders to ... You'll work in a high-visibility, high-ambiguity environment with direct interaction with senior ...
This isn't about capability planning; you're building new capabilities for senior leaders to ... You'll work in a high-visibility, high-ambiguity environment with direct interaction with senior ...
SkillBridge Military Internship - Talent Acquisition & Workforce with Security Clearance
Arlington, VA · On-site
$119K - $164K/yr
Workforce planning and staffing strategy * Candidate sourcing and outreach * Interviewing and candidate assessment * Applicant Tracking Systems (ATS) * Human resources operations * Employment ...
SkillBridge Military Internship - Talent Acquisition & Workforce with Security Clearance
Arlington, VA · On-site
$119K - $164K/yr
Workforce planning and staffing strategy * Candidate sourcing and outreach * Interviewing and candidate assessment * Applicant Tracking Systems (ATS) * Human resources operations * Employment ...
Direct workforce planning and staffing strategies to ensure appropriate resources while promoting a highly engaged, collaborative, and accountable team culture. * Develop, mentor, and empower leaders ...
Direct workforce planning and staffing strategies to ensure appropriate resources while promoting a highly engaged, collaborative, and accountable team culture. * Develop, mentor, and empower leaders ...
Senior Director of HR
Reston, VA · On-site
Serve as a trusted advisor to senior leaders on workforce planning, organizational effectiveness ... plans for direct and indirect team members. * Promote collaboration, responsiveness ...
Senior Director of HR
Reston, VA · On-site
Serve as a trusted advisor to senior leaders on workforce planning, organizational effectiveness ... plans for direct and indirect team members. * Promote collaboration, responsiveness ...
Director, Compensation
$130K - $177K/yr
Lead the development and execution of enterprise compensation strategies aligned with businessobjectives, workforce planning, and talent priorities * Direct all compensation operations and core ...
Director, Compensation
$130K - $177K/yr
Lead the development and execution of enterprise compensation strategies aligned with businessobjectives, workforce planning, and talent priorities * Direct all compensation operations and core ...
Managing Director (Arlington)
Arlington, VA · On-site
$175K - $225K/yr
Elevate is recruiting a Managing Director, Investigations Program . The Managing Director ... Develop workforce planning and scaling strategies to support significant volume growth, seasonal ...
Managing Director (Arlington)
Arlington, VA · On-site
$175K - $225K/yr
Elevate is recruiting a Managing Director, Investigations Program . The Managing Director ... Develop workforce planning and scaling strategies to support significant volume growth, seasonal ...
As we continue to grow and evolve, we are seeking an exceptional Director of Human Resources to ... Drive workforce planning, succession planning, and organizational development initiatives.
As we continue to grow and evolve, we are seeking an exceptional Director of Human Resources to ... Drive workforce planning, succession planning, and organizational development initiatives.
Director of Human Resources
Arlington, VA · On-site
$170K - $180K/yr
As we continue to grow and evolve, we are seeking an exceptional Director of Human Resources to ... Drive workforce planning, succession planning, and organizational development initiatives.
Director of Human Resources
Arlington, VA · On-site
$170K - $180K/yr
As we continue to grow and evolve, we are seeking an exceptional Director of Human Resources to ... Drive workforce planning, succession planning, and organizational development initiatives.
Director, Compensation
Reston, VA · On-site
$130K - $177K/yr
Lead the development and execution of enterprise compensation strategies aligned with business objectives, workforce planning, and talent priorities * Direct all compensation operations and core ...
Director, Compensation
Reston, VA · On-site
$130K - $177K/yr
Lead the development and execution of enterprise compensation strategies aligned with business objectives, workforce planning, and talent priorities * Direct all compensation operations and core ...
Recruiter
Richmond, VA · On-site
... and direct hire opportunities. This role serves as a key point of contact between candidates ... Support workforce planning efforts by maintaining recruiting pipelines for high-volume positions.
Recruiter
Richmond, VA · On-site
... and direct hire opportunities. This role serves as a key point of contact between candidates ... Support workforce planning efforts by maintaining recruiting pipelines for high-volume positions.
... and direct hire opportunities. This role serves as a key point of contact between candidates ... Support workforce planning efforts by maintaining recruiting pipelines for high-volume positions.
... and direct hire opportunities. This role serves as a key point of contact between candidates ... Support workforce planning efforts by maintaining recruiting pipelines for high-volume positions.
Direct workforce planning and staffing strategies to ensure appropriate resources while promoting a highly engaged, collaborative, and accountable team culture. * Develop, mentor, and empower leaders ...
Direct workforce planning and staffing strategies to ensure appropriate resources while promoting a highly engaged, collaborative, and accountable team culture. * Develop, mentor, and empower leaders ...
Director Workforce Planning information
See Virginia salary details
$53K - $65.3K
2% of jobs
$65.3K - $77.5K
5% of jobs
$77.5K - $89.7K
8% of jobs
$96.4K is the 25th percentile. Wages below this are outliers.
$89.7K - $101.9K
17% of jobs
$101.9K - $114.1K
17% of jobs
The median wage is $114.5K / yr.
$114.1K - $126.3K
16% of jobs
$137.6K is the 75th percentile. Wages above this are outliers.
$126.3K - $138.5K
11% of jobs
$138.5K - $150.7K
9% of jobs
$150.7K - $163K
6% of jobs
$163K - $175.2K
4% of jobs
$175.2K - $187.4K
4% of jobs
$53K
$121.2K
$187.4K
How much do director workforce planning jobs pay per year?
How does a director of workforce planning typically collaborate with other departments to ensure organizational goals are met?
What does a director of workforce planning do?
What is the difference between Director Workforce Planning vs Workforce Analyst?
| Aspect | Director Workforce Planning | Workforce Analyst |
|---|---|---|
| Credentials | Bachelor's degree, often advanced degrees in HR, Business, or related fields; experience in strategic planning | Bachelor's degree in HR, Business, or related fields; analytical skills; sometimes certifications like SHRM-CP |
| Work Environment | Strategic, leadership-focused, cross-departmental collaboration | Data analysis, reporting, supporting HR and planning teams |
| Employer & Industry Usage | Common in large organizations, HR departments, and consulting firms | Used across industries for workforce data analysis and planning support |
The Director Workforce Planning oversees strategic staffing initiatives, workforce forecasting, and long-term planning, often leading teams and making high-level decisions. In contrast, a Workforce Analyst focuses on analyzing workforce data, generating reports, and supporting planning processes. While both roles require analytical skills and HR knowledge, the director role emphasizes leadership and strategy, whereas the analyst role is more data-focused and operational.
What are the key skills and qualifications needed to thrive as a director of workforce planning, and why are they important?

Job description
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for developing, maintaining, and optimizing staff schedules to ensure the organization meets service level objectives while maximizing efficiency. This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance.
Key Responsibilities:
- Updates daily exceptions to the shift schedules in a real time mode into the scheduling system, inclusive of sick and unscheduled time off, tardies and other necessary exceptions during the business day as directed by management.
- Continuously monitors incoming call volumes, real time adherence and all offline activities (ie. ACW, AUX and time logged off) to determine an associate's availability. Reports the information to the Workforce Manager and/or leadership as necessary.
- Prepares various reports (ie adherence, daily operating reports, call etc.) for the leadership team according to scheduled timeframes to assist them with the daily and future achievement service level objectives.
- Create and maintain accurate agent schedules based on forecasted demand and business requirements
- Optimize schedules to meet service level agreements (SLAs), occupancy, and productivity targets
- Manage schedule adjustments including shift swaps, time-off requests, and real-time changes
- Collaborate with forecasting and real-time teams to ensure alignment across WFM functions
- Analyze scheduling effectiveness and recommend improvements to increase efficiency
- Ensure compliance with labor laws, company policies, and contractual obligations
- Monitor schedule adherence trends and provide insights to leadership
- Support capacity planning by identifying gaps in staffing and proposing solutions
- Maintain data integrity within workforce management systems
- Generate reports and dashboards on scheduling performance metrics
Qualifications:
- 2+ years of experience in Workforce Management, scheduling, or call center operations
- Strong analytical and problem-solving skills
- Proficiency in WFM tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms)
- Advanced Excel skills (pivot tables, formulas, data analysis)
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced, dynamic environment
Key Competencies:
- Analytical thinking and data interpretation
- Time management and prioritization
- Communication and cross-functional collaboration
- Adaptability and decision-making under pressure
- Continuous improvement mindset
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Bachelor's degree in Business, Finance, Statistics, or related field (or equivalent experience)
- GenCloud and Salesforce experience
#LI-Hybrid
About ADP
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We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Roseland, NJ, US
Year founded
1949