Director Ticket Operations Jobs in Delaware (NOW HIRING)

POSITION: ASSISTANT MANAGER

REPORTS TO: Manager on Duty

SUPERVISES/ MANAGES: All front of house and back of house team members

Job Summary:

The Assistant Manager is responsible for coordinating and participating in all areas of the restaurant's operations.The Assistant Manager supports all team members during the shift to ensure all issues are resolved while maintaining safe, professional and efficient operations. Responsibilities include hiring, scheduling, training, motivating, and terminating team members. The Assistant Manager directs and guides customer service and works to resolve customer complaints. The Assistant Manager assists in maintaining food and labor budgets, oversees cleaning and maintenance of equipment and facilities, ensures staff is adhering to food safety guidelines, and maintains Seasons Pizza's standards for high quality, fresh ingredients and accurate/correct orders.

Job Responsibilities:

• Follow opening and closing checklist procedures.
• Review the management log book daily.
• Knowledgeable in all position tasks and able to cover shifts as needed.
• Able to train all front of house team members to work their stations efficiently and safely.
• Ensure all front of house employees are promptly (within 3 rings) and correctly answering phones and welcoming in-person guests to provide quick and effective customer service.
• Holds team members accountable for performance, behavior and policy compliance. Actively corrects mistakes and missteps and takes disciplinary action with documentation when needed.
• Able to prepare and cook all menu items according to spec.
• Ensure all kitchen procedures are being followed (e.g. sanitation, par levels, portion control, rotation, etc.).
• Monitor dining room service standards (if applicable)
• Complete and monitor cash handling throughout the shift.
• Assign deliveries to drivers, and ensure that all deliveries are complete, accurate, and leave the store within set OTD standards.
• Check for and prepare for deferred deliveries, and notify kitchen staff of deferred orders and large deliveries.
• Follow proper vendor delivery procedures.
• Follow safe food handling and production procedures in accordance with health department regulations.
• Assign registers each shift, collect and close driver drops, and conduct cash drops as needed. Money should be neatly organized and facing in the same direction.
• Adhere to, and enforce, all company policies, including but not limited to:
  • Uniform policies and grooming guidelines.
  • Employee meal and discounts policy.
  • Vacation policy and time off request procedures.
• Follow voided ticket procedures.
• Follow credit card ticket procedures.
• Check that all team members have completed their side work before they clock out.
• Follow register closing procedures (i.e., cash, receipts, pay outs, etc.).
• Restock supplies as needed.
• Complete weekly and monthly inventory using Foodtec system and store tablet.
• Assist with completing onboarding for new hires
• Work with HR to ensure completeness and compliance of employee paperwork, gather any required documents (MVR, work permits, health insurance enrollment, etc.) and disperse important information to team members as requested.
• Assist in recruiting, interviewing, and training of new team members as needed.
• Follows reporting procedures for accidents/incidents (workers comp, general liability, driver, etc.)
• Attend all company meetings for management.
• Other tasks as assigned.

Job Requirements:

• Education: High school diploma required. Undergraduate degree (bachelors), preferred, preferably in Hospitality.
• Experience: At least two years of experience as an employee at Seasons Pizza, or three years of experience as a supervisor or manager in a restaurant or food-oriented retail environment is required. Knowledge of service standards, food and beverage controls, and operational efficiencies is preferred.
• Physical: Applicants must be able to stand and walk for long periods of time, and able to lift up to 50 pounds.
• Cognitive: Ability to read, speak and understand English.
• Work Schedule: Weekend and evening hour availability is a must. Hours will vary based on operational need, but you can expect to work between 40-50 hours each week.

Job Expectations and Qualifications:

• Must have hands-on management approach.
• Accepts responsibility for one's own actions.
• Has a growth mindset and receptive to suggestions to improve performance/behavior.
• Maintains focus and composure while working under pressure.
• Approachable leadership style, passion for developing self and others.
• Highly motivated and self-directed.

• Strong organizational and time management skills.
• Results-driven.
• Able to lead by example, and delegate tasks.
• Report to work on time and adhere to timeclock requirements.
• ServSafe Certified (upon hire or through Seasons Pizza training).

• Maintain positive customer and employee relations.
• Communicate daily with other managers both verbally and in the management log book; discuss store performance and strive to improve.
• Act as a coach, teacher, support and guide for employees at all times, correcting mistakes or missteps as they occur.