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Director Tech Support Jobs (NOW HIRING)

Arizona State University

Senior Director, Technology Operations & Service ExcellenceSkip to main content#Senior Director ... Lead a multi-functional technology operations organization spanning Platform Support, Cloud ...

Eyefinity, Inc.

... direct reports * Balance of broad technology, business acumen, and leadership skills * In-depth ... Experience managing complex multi-org, multi-cloud Salesforce environments supporting large ...

VSP Vision

Director, Technology

Rancho Cordova, CA · On-site

... direct reports Balance of broad technology, business acumen, and leadership skills In-depth ... Experience managing complex multi-org, multi-cloud Salesforce environments supporting large ...

VSP Vision

Director, Technology

... direct reports Balance of broad technology, business acumen, and leadership skills In-depth ... Experience managing complex multi-org, multi-cloud Salesforce environments supporting large ...

Henry Schein One

The Director, Technology is responsible for setting the strategic technology direction for DentalPlans.com and leading the technology organization that supports a direct‑to‑consumer digital ...

New

Nexstar Media Group

Director, Technology

Cleveland, OH · On-site

$120K - $140K/yr

... Support and direct the other members of the engineering dept. management staff including News Operations, Assistant Chief Engineer, IT Manager and building maintenance engineer. --Understand and ...

Tribune Media

Director, Technology

Cleveland, OH · On-site

$120K - $140K/yr

... Support and direct the other members of the engineering dept. management staff including News Operations, Assistant Chief Engineer, IT Manager and building maintenance engineer. --Understand and ...

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Director Tech Support information

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$38K

$123.4K

$274K

How much do director tech support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director tech support in the United States is $123,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $183,500.00 per year, depending on experience, location, and employer.

What does a director of tech support do?

A Director of Tech Support oversees the technical support department, ensuring that customers and clients receive timely and effective assistance with technical issues. They are responsible for developing support strategies, managing support teams, and implementing best practices to improve customer satisfaction. This role often involves collaborating with other departments, analyzing support metrics, and driving initiatives to enhance the overall support experience and efficiency.

What are the key skills and qualifications needed to thrive as a director of tech support?

To thrive as a Director of Tech Support, you need extensive experience in technical support leadership, a solid understanding of IT infrastructure, and a relevant degree such as in computer science or information technology. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), ITIL certification, and customer relationship management (CRM) tools is typically required. Exceptional communication, problem-solving ability, and team leadership are crucial soft skills for motivating teams and managing escalated issues. These competencies ensure efficient support operations, high customer satisfaction, and effective alignment of support strategies with business goals.

How does a director of tech support typically collaborate with other departments to improve customer satisfaction?

A Director of Tech Support regularly collaborates with product development, engineering, and sales teams to address customer pain points and drive product improvements. By sharing support trends and feedback, they help influence product roadmaps and ensure that customer concerns are prioritized. Additionally, they work closely with training and quality assurance departments to enhance the skills of support staff and maintain high service standards. Effective cross-functional communication is key to delivering a seamless customer experience and consistently improving support processes.

What is the difference between Director Tech Support vs Technical Support Manager?

AspectDirector Tech SupportTechnical Support Manager
ResponsibilitiesOversees entire tech support department, develops strategies, manages teams, and aligns support services with company goals.Manages daily support operations, supervises support staff, and ensures customer issues are resolved efficiently.
Required CredentialsBachelor's degree, extensive experience in tech support, leadership skills, and often certifications like ITIL or HDI.Bachelor's degree, experience in technical support, leadership abilities, and relevant certifications.
Work EnvironmentCorporate office or remote, strategic planning, cross-department collaboration.Support centers, call centers, or remote, focused on team management and customer issue resolution.

The main difference between a Director Tech Support and a Technical Support Manager lies in scope and strategic focus. The Director oversees the entire support department, focusing on strategy and long-term goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and work environments, but the Director's role is more senior and strategic.

What cities are hiring for Director Tech Support jobs?

Cities with the most Director Tech Support job openings:

What are the most commonly searched types of Tech Support jobs?

The most popular types of Tech Support jobs are:

What states have the most Director Tech Support jobs?

States with the most job openings for Director Tech Support jobs include:

What are popular job titles related to Director Tech Support jobs?

For Director Tech Support jobs, the most frequently searched job titles are:

Infographic showing various Director Tech Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,386 per year, or $59.3 per hour.

SITE TECHNOLOGY SUPPORT TECHNICIAN- TEMPORARY

Watsonville, CA • On-site

Pajaro Valley Unified School District
Education • 1 - 5K employees
Learn more about Pajaro Valley Unified School Districtexternal

$29.38/hr

Temporary

Re-posted 13 days ago

Job description

Job Summary
BASIC FUNCTION:
Under the direction of the Director, Technology and working with the District Technology Support Technicians and school staff, prioritize, schedule, track, document and perform technical services at school sites including end-user support, desktop/device support, documentation, system administration, imaging, e-mail, and device configuration and deployment. Troubleshoot Apple and Microsoft computer and software problems, mobile devices and perform basic network administration and management tasks as directed by the District Technology Support Technician and/or Network Engineer. Work with the District Technology Support Technician to assure all technologies integrate effectively with local and wide area networks. Provide support and maintenance to a wide range of educational technology tools and activities. Support network and technology systems through training, consultation, and service coordination.
Requirements / Qualifications
Comments and Other Information
ADDITIONAL EMPLOYMENT INFORMATION
Employment with the Pajaro Valley Unified School District is not complete or official until applicants meet all pre-employment requirements, including Board of Trustee approval. As part of the selection process, all new employees are required to provide the following information: new employees must be fingerprinted (paid by the District); TB test (paid by the employee); social security card; picture identification; and authorization to work (I-9).
PAY DAYS: Limited-Term employees are paid on the 10th of each month.

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