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Director Tech Support Jobs in Nevada (NOW HIRING)

IT Support

Las Vegas, NV ยท On-site

$20.50 - $28.25/hr

May include other PC equipment tasks as directed. Shifts, days off and reporting locations can vary. Qualifications Mandatory Skills: 18 months minimum in a technical support role, strong personal ...

May include other PC equipment tasks as directed. Shifts, days off and reporting locations can vary. Skill/Experience/Education Mandatory: Mandatory-18 months minimum in a technical support role ...

IT Support Specialist I

Kingsbury, NV ยท On-site

$15.60 - $22/hr

Position Overview The provision of support will predominantly be through in-person communication ... director. Attention to detail and working with supervision are crucial to the success of the ...

Point of Sale Support- IT

Reno, NV ยท On-site

$21.50 - $29.50/hr

POSITION SUMMARY This position is responsible for supporting the technical side of Point of Sale ... Must have strong work ethic CONTACTS * INTERNAL: IT Director, MIS Manager, All managers, cashiers

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Director Tech Support information

What does a director of tech support do?

A Director of Tech Support oversees the technical support department, ensuring that customers and clients receive timely and effective assistance with technical issues. They are responsible for developing support strategies, managing support teams, and implementing best practices to improve customer satisfaction. This role often involves collaborating with other departments, analyzing support metrics, and driving initiatives to enhance the overall support experience and efficiency.

What are the key skills and qualifications needed to thrive as a director of tech support?

To thrive as a Director of Tech Support, you need extensive experience in technical support leadership, a solid understanding of IT infrastructure, and a relevant degree such as in computer science or information technology. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), ITIL certification, and customer relationship management (CRM) tools is typically required. Exceptional communication, problem-solving ability, and team leadership are crucial soft skills for motivating teams and managing escalated issues. These competencies ensure efficient support operations, high customer satisfaction, and effective alignment of support strategies with business goals.

How does a director of tech support typically collaborate with other departments to improve customer satisfaction?

A Director of Tech Support regularly collaborates with product development, engineering, and sales teams to address customer pain points and drive product improvements. By sharing support trends and feedback, they help influence product roadmaps and ensure that customer concerns are prioritized. Additionally, they work closely with training and quality assurance departments to enhance the skills of support staff and maintain high service standards. Effective cross-functional communication is key to delivering a seamless customer experience and consistently improving support processes.

What is the difference between Director Tech Support vs Technical Support Manager?

AspectDirector Tech SupportTechnical Support Manager
ResponsibilitiesOversees entire tech support department, develops strategies, manages teams, and aligns support services with company goals.Manages daily support operations, supervises support staff, and ensures customer issues are resolved efficiently.
Required CredentialsBachelor's degree, extensive experience in tech support, leadership skills, and often certifications like ITIL or HDI.Bachelor's degree, experience in technical support, leadership abilities, and relevant certifications.
Work EnvironmentCorporate office or remote, strategic planning, cross-department collaboration.Support centers, call centers, or remote, focused on team management and customer issue resolution.

The main difference between a Director Tech Support and a Technical Support Manager lies in scope and strategic focus. The Director oversees the entire support department, focusing on strategy and long-term goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and work environments, but the Director's role is more senior and strategic.

What cities in Nevada are hiring for Director Tech Support jobs?

Cities in Nevada with the most Director Tech Support job openings:

Infographic showing various Director Tech Support job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support

Las Vegas, NV โ€ข On-site

Infojini Inc
Recruiting and Staffing Servicesย โ€ขย 51 - 200 employees

$20.50 - $28.25/hr

Contractor

Re-posted 14 days ago


Job description

Job Description

Provide support assistance with technical problem solving, equipment deployment, hardware and software setups and configurations and WSOP setups. May include other PC equipment tasks as directed. Shifts, days off and reporting locations can vary.

Qualifications

Mandatory Skills:

18 months minimum in a technical support role, strong personal computing skills. Basic knowledge of computer operations and user environments. Intermediate analytical and problem solving sills. Ability to lift, carry, push, pull, reach or grip 50 lbs., above or below shoulders Ability to walk distances between Caesars properties and spend long periods standing.Ability to work in a 24 hour, 7b days a week environment with varying shifts, including nights and weekends, with varying days off. Ability to work in a high-pressure, fast-paced environment. Must have a Nevada gaming card or be able to obtain a card prior to start of assignment.

Additional Information

All your information will be kept confidential according to EEO guidelines.


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About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006