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Director Tech Support Jobs in Nevada (NOW HIRING)

Socket.dev

IT Director

Las Vegas, NV · On-site

Description IT Director Join GGRM Law Firm, Nevada's premier injury law firm, as an IT Software Director and play a key role in advancing the technology that supports our mission of helping injured ...

Fusion HCR

Systems Support Engineer I

Las Vegas, NV · On-site

Direct Hire Industry: Gaming Technology Position Overview Fusion HCR is seeking a Systems Support Engineer I to perform system installations, configurations, and related troubleshooting for a client ...

State of Nevada (NV)

IT PROFESSIONAL 3

Carson City, NV · On-site

$80K - $120K/yr

Incumbents may function as a unit leader to include directing the activities of a branch IT support unit, overseeing projects of limited scope, and coordinating activities with other work groups.

Leidos

Mission Systems IT Analyst

Las Vegas, NV · On-site

$92K - $166K/yr

Systems Administration - Independently manage daily administration tasks with direct operational ... User Support - Provide system operation, restoration, and configuration assistance to end users.

Tetra Tech

Program Director

Henderson, NV · On-site

This position will lead Tetra Tech's onsite program team supporting a major design and construction ... The Program Director serves as the senior day-to-day interface with Government leadership and is ...

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Director Tech Support information

What does a director of tech support do?

A Director of Tech Support oversees the technical support department, ensuring that customers and clients receive timely and effective assistance with technical issues. They are responsible for developing support strategies, managing support teams, and implementing best practices to improve customer satisfaction. This role often involves collaborating with other departments, analyzing support metrics, and driving initiatives to enhance the overall support experience and efficiency.

What are the key skills and qualifications needed to thrive as a director of tech support?

To thrive as a Director of Tech Support, you need extensive experience in technical support leadership, a solid understanding of IT infrastructure, and a relevant degree such as in computer science or information technology. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), ITIL certification, and customer relationship management (CRM) tools is typically required. Exceptional communication, problem-solving ability, and team leadership are crucial soft skills for motivating teams and managing escalated issues. These competencies ensure efficient support operations, high customer satisfaction, and effective alignment of support strategies with business goals.

How does a director of tech support typically collaborate with other departments to improve customer satisfaction?

A Director of Tech Support regularly collaborates with product development, engineering, and sales teams to address customer pain points and drive product improvements. By sharing support trends and feedback, they help influence product roadmaps and ensure that customer concerns are prioritized. Additionally, they work closely with training and quality assurance departments to enhance the skills of support staff and maintain high service standards. Effective cross-functional communication is key to delivering a seamless customer experience and consistently improving support processes.

What is the difference between Director Tech Support vs Technical Support Manager?

AspectDirector Tech SupportTechnical Support Manager
ResponsibilitiesOversees entire tech support department, develops strategies, manages teams, and aligns support services with company goals.Manages daily support operations, supervises support staff, and ensures customer issues are resolved efficiently.
Required CredentialsBachelor's degree, extensive experience in tech support, leadership skills, and often certifications like ITIL or HDI.Bachelor's degree, experience in technical support, leadership abilities, and relevant certifications.
Work EnvironmentCorporate office or remote, strategic planning, cross-department collaboration.Support centers, call centers, or remote, focused on team management and customer issue resolution.

The main difference between a Director Tech Support and a Technical Support Manager lies in scope and strategic focus. The Director oversees the entire support department, focusing on strategy and long-term goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and work environments, but the Director's role is more senior and strategic.

What cities in Nevada are hiring for Director Tech Support jobs?

Cities in Nevada with the most Director Tech Support job openings:

Infographic showing various Director Tech Support job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Corporate Director of IT

Las Vegas, NV • On-site

Ellis Island Hotel, Casino & Brewery
See more jobs at Ellis Island Hotel, Casino & Breweryexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Develop and implement the IT strategy aligned with the company's business objectives.

  • Oversee management of IT infrastructure, cybersecurity, and project delivery to ensure performance, security, and compliance.

  • Build, mentor, and manage the IT team while managing the IT budget and vendor relationships.

Job description

About the Organization
Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients.
Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas.
Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players.
KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location
Village Pub Management Inc
Description
Corporate Director of IT
Category: Information Technology
Status: Exempt
Job Description
We are seeking a highly skilled and strategic Corporate Director of IT to lead and oversee the technology operations for Ellis Island Casino, Hotel & Brewery, and Village Pubs. This role is critical in ensuring that our IT infrastructure supports our business goals, enhances customer experiences, and drives operational efficiency. The ideal candidate will have extensive experience in IT management, cybersecurity, and project leadership within the hospitality and gaming industries.
Benefits
  • Medical
  • Dental
  • Basic Life Insurance (included with the dental plan)
  • Vision
  • Short-term Disability
  • Combo plan covering accidents, hospitalizations, and critical illnesses
  • Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)
  • Paid time off

Location
This is a full-time, on-site position based in Las Vegas, NV, 89109. Candidates must be able to reliably commute or be prepared to relocate prior to their start date. Regular local travel between business units and properties is required.
Responsibilities
  • Develop and implement the IT strategy aligned with the company's business objectives, ensuring that technology supports operational needs and enhances guest experiences.
  • Oversee the management of IT infrastructure, cloud architecture, networks, systems, and databases, to ensure optimal performance, security, and scalability.
  • Create and maintain policies, procedures, and documentation related to company-wide IT infrastructure.
  • Technology visionary who will assess the company's current tech stack and design and recommend technology solutions to unify and support departments across the company. Lead the development and implementation of cybersecurity protocols to protect sensitive data and comply with industry regulations and standards.
  • Direct IT projects from conception to completion, ensuring that projects are delivered on time and within budget while meeting quality standards.
  • Establish and maintain relationships with technology vendors and service providers, negotiate contracts, and ensure service delivery meets organizational needs.
  • Build, mentor, and manage a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement.
  • Develop and manage the IT budget, ensuring efficient allocation of resources and cost-effective solutions.
  • Ensure compliance with gaming regulations and industry standards and conduct regular audits and assessments of IT systems.

Skills / Experience
  • Bachelor's Degree in Information Technology, Computer Science, or a related field; Master's degree preferred.
  • Professional certifications like PMP, CCNA, CompTIA, Network +.
  • At least 5 years of experience as an Assistant Director or Senior Manager of IT within the hospitality, gaming, and/or restaurant industries, with over 1,000 employees across multiple locations.
  • Application-level familiarity and troubleshooting skills with common Network Protocols such as DHCP, DNS, FTP, TCP/IP, UDP, and VPN.
  • Familiarity with SaaS products.
  • Understanding of corporate structures with the ability to adjust IT policies and procedures to match the regulatory environment.
  • Thorough understanding of SaaS environments with the ability to adopt networks and data flows.
  • Experience with Virtualization (HyperV and VMware), and administration skills with Windows Server platform (ADFS and Entra).
  • Ability to select, build, maintain, and test a backup and recovery system for mission-critical data and systems.
  • Familiarity with current POS systems and the ability to work with WebDev team to assist API integrations.
  • In-depth knowledge of IT infrastructure, cloud computing (GCP, AWS, Azure), and cybersecurity frameworks with a strong understanding of gaming and hospitality technology.
  • Proven track record in managing large-scale IT projects and leading cross-functional teams.
  • Demonstrated ability to build and lead high-performing teams, fostering a culture of innovation, accountability, and continuous improvement.
  • Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
  • Strong analytical and problem-solving skills, with the capacity to make data-driven decisions and assess risk effectively.
  • Strong familiarity with gaming regulations, compliance standards (PCI DSS, GDPR, CCPA), and industry best practices for data protection and cybersecurity.
  • The ability to thrive in a fast-paced, dynamic environment, with a proactive approach to emerging technologies and industry trends.
  • Must be available during nights, weekends, and holidays as on-call IT emergencies arise.
  • Must be able to obtain a Nevada Gaming Registration Card.
  • The ability to submit to and pass a background check and drug test is required.

Physical Requirements
  • Must be able to work with a wide range of electronic testing and diagnostic repair equipment with an understanding of low and high voltage systems.
  • May be required to spend time on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.
  • This position is, at times, subjected to hazards such as electrical shocks.
  • Lift up to 50 pounds and move up to 250 pounds to be able to reach all areas of machines in need of repair and move machines around work areas as necessary.
  • Must be able to work with a complete range of radio frequency, high voltage, electronic diagnostic and repair equipment including test equipment and other diagnostic and repair equipment such as oscilloscopes, monitor pattern generators, EPROM checker-programmer, SYNKROS System, all machine testers, power supply testers, probes, soldering stations, heat guns, tube rejuvenators, emulator processors, and a variety of hand tools.

This job description is not an exhaustive list of all the functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.
Core Values
  • Service - Personalized, warm, and consistently exceptional customer service.
  • Value - Committed to deliver quality products for great prices.
  • Growth - Promote personal development and growth for all team members.
  • Family - Create a family-like environment by staying close to our guests and our team members.
  • Passion - Work with passion and enthusiasm every day.

Position Requirements
Exempt/Non-Exempt
Exempt
Shift
-not applicable-
Division
Category
Information Technology
Full-Time/Part-Time
Full-Time
Division
Village Pub Management Inc
This position is currently accepting applications.

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