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Director Support Travel Jobs (NOW HIRING)

Diventures

Travel Program Director

Omaha, NE · On-site

$70K - $80K/yr

Travel Program Director, Diventures Travel, LLC Role Profile The Travel Program Director leads ... Mentor and support travel specialists in delivering top-tier customer service and building lasting ...

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Director Support Travel information

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$49K

$95K

$165.5K

How much do director support travel jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director support travel in the United States is $95,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Support Travel vs Travel Coordinator?

AspectDirector Support TravelTravel Coordinator
CredentialsRelevant travel industry certifications, experience in travel planningTravel agent certifications, customer service skills
Work EnvironmentCorporate offices, travel departments, client meetingsTravel agencies, corporate travel departments
Employer & IndustryLarge corporations, travel management companiesTravel agencies, corporate clients

While both roles involve travel planning, the Director Support Travel typically oversees travel support functions at a higher level, focusing on strategic planning and management, whereas the Travel Coordinator handles day-to-day booking and customer service tasks. The roles differ mainly in scope and seniority but share similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a Director of Support Travel, and why are they important?

To thrive as a Director of Support Travel, you need strong leadership, project management, and in-depth knowledge of travel operations, typically supported by a bachelor's degree and relevant experience in the travel or hospitality industry. Familiarity with travel management systems (such as GDS like Sabre or Amadeus), expense reporting tools, and CRM platforms is essential. Outstanding communication, problem-solving, and adaptability help you manage teams, resolve client issues, and navigate a fast-changing environment. These skills ensure efficient travel program oversight, client satisfaction, and effective team performance in a competitive global market.

How does a Director of Support Travel typically coordinate with other departments to ensure seamless travel experiences for executives?

A Director of Support Travel regularly collaborates with executive assistants, finance, procurement, and travel vendors to manage all aspects of executive travel. This involves aligning travel arrangements with corporate policies, handling last-minute changes, and ensuring expense compliance. Clear communication and strong organizational skills are crucial, as the role often requires balancing executive preferences with budgetary and logistical constraints. Teamwork is essential to proactively address potential travel disruptions and maintain a high standard of service.

What does a Director of Support Travel do?

A Director of Support Travel oversees and manages all aspects of corporate travel services within an organization. This role typically includes developing travel policies, negotiating with vendors, ensuring cost-effectiveness, and supporting employees with their travel needs. The director also ensures compliance with company guidelines and may be responsible for managing a team of travel coordinators. Their goal is to streamline travel operations and optimize the overall travel experience for staff while maintaining budgetary controls.
More about Director Support Travel jobs
What cities are hiring for Director Support Travel jobs? Cities with the most Director Support Travel job openings:
What states have the most Director Support Travel jobs? States with the most job openings for Director Support Travel jobs include:
What job categories do people searching Director Support Travel jobs look for? The top searched job categories for Director Support Travel jobs are:
Director Support Travel jobs near you
Infographic showing various Director Support Travel job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 42% Full Time, 42% Part Time, and 14% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $95,021 per year, or $45.7 per hour.

Director, Support & Field Service

Zerova Tech

Fremont, CA

$180K - $210K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Director, Support & Field Service

Location: Fremont, California (On-Site)
Company: Zerova Technologies


About Zerova Technologies

Zerova Technologies is a global leader in white-label EV charging hardware, manufacturing AC Level 2 and DC fast charging solutions deployed across fleet, logistics, commercial, and public charging applications. We partner with leading organizations to deliver reliable, scalable EV charging infrastructure across the Americas and international markets.


Position Summary

The Director of Support & Field Service is responsible for leading service operations across the Americas, including field service execution, technical support, and overall service performance. This role oversees a distributed team of EV Technicians and Field Service Engineers and is accountable for delivering consistent service quality, maintaining system uptime, and supporting customer success across deployed charging infrastructure.

This position also manages Zerova's paid support and training programs for SLA providers and customers, ensuring consistent technical enablement and service readiness across the ecosystem.

The role works cross-functionally with Engineering, Product, and Sales to resolve field issues, improve product performance, and support continued growth.


Key Responsibilities

Service Operations & Performance

  • Own service delivery across the Americas, including field execution, issue resolution, and ongoing support
  • Define, monitor, and improve key service KPIs, including response time, resolution time, and system uptime
  • Ensure the team consistently meets or exceeds established performance targets
  • Establish and maintain scalable service processes aligned with a growing installed base

Team Leadership

  • Lead and manage a team of EV Technicians and Field Service Engineers based in Fremont, CA, and possibly other regions.
  • Provide direction, coaching, and performance management
  • Support hiring and development as the organization expands

Field Service Execution

  • Oversee field activities including troubleshooting, repair, and preventative maintenance
  • Ensure consistency in service delivery across regions and customer sites
  • Serve as an escalation point for complex technical issues

Third-Party Service Management

  • Manage third-party service providers and ensure alignment with defined SLAs
  • Track performance and address gaps in service delivery

Training & Support Programs

  • Oversee and manage Zerova's paid support and training programs for SLA providers and customers
  • Ensure training content, delivery, and certification standards are consistent and effective
  • Support onboarding and ongoing technical enablement of service partners and customers

Systems & Reporting

  • Utilize and optimize workflows within a leading cloud-based service management platform
  • Maintain visibility into service operations through reporting and performance tracking
  • Identify trends and recurring issues to support continuous improvement

Cross-Functional Collaboration

  • Partner with Engineering to support root cause analysis and product improvements
  • Provide structured feedback based on field performance and customer experience
  • Collaborate with Sales and Account teams to support customer needs


Qualifications

  • 5-10 years of experience in field service, technical support, or service operations
  • Prior experience leading teams of technicians and/or field engineers
  • Experience supporting AC Level 2 and DC fast charging systems, or similar electrical / power systems
  • Experience working with third-party service providers
  • Experience developing or managing technical training programs is preferred
  • Familiarity with cloud-based service management platforms
  • Strong organizational and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment


Preferred Qualifications

  • Experience supporting EV charging infrastructure deployments at scale
  • Familiarity with fleet, logistics, or commercial charging applications
  • Experience improving service performance metrics and operational processes


Compensation

  • Base Salary Range: $180,000 - $210,000 annually
  • Additional compensation may include performance-based incentives


Benefits

  • Medical, dental, and vision insurance
  • 401(k) plan with company contribution
  • Paid time off and company holidays
  • Life and disability insurance


Work Environment & Travel

  • Based in Fremont, California
  • Travel required to support field teams and customer sites across North America.

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