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Director Service Operations Jobs in Columbia, SC

ssagroup

Food Service Supervisor

Columbia, SC · On-site

Oversees direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.

ssagroup

Food Service Supervisor

Columbia, SC · On-site

Oversees direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.

Kencogroup

Service Technician II

Columbia, SC

Maintainsregular communication with site managers, supervisors, and operations leaders regarding ... Self-motivated, self-directed, highly responsible, and able to work both independently and as part ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Columbia, SC

Director Service Operations information

See Columbia, SC salary details

$31.5K

$99.6K

$166.1K

How much do director service operations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director service operations in Columbia, SC is $99,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $125,400.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Columbia, SC?

The most popular types of Service Operations jobs in Columbia, SC are:

What job categories do people searching Director Service Operations jobs in Columbia, SC look for?

The top searched job categories for Director Service Operations jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Director Service Operations jobs?

Cities near Columbia, SC with the most Director Service Operations job openings:

Director Service Operations jobs near you

Operations Supervisor (Director of Operations) - AMIkids Gateways

AMIkids

Columbia, SC

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

AMIkids rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

WHY AMIkids?

AMIkids makes a positive difference in kids' lives every day. Many of our kids have faced challenges in school and are involved with the legal system; we are giving them the opportunity to turn their lives around. For over 50 years, we have encouraged kids to make positive changes in their lives.

We seek a Director of Operations to provide leadership to the Youth Care Specialists and direct care Supervisors to ensure alignment with established Program operations policies, procedures and protocol. Provide supervision for youth served in a safe and secure environment. Assist in the management of the day-to-day operations of the Program.

If this "WHY" resonates with you, you may have a place on our AMIkids team as the Director of Operations.     

Video: We Are AMIkids                  Website: www.AMIkids.org 

What you will be doing:

  • Supervise youth and staff in accordance with established policies and procedures, serving as an advisor and positive role model,
  • Coordinate daily staffing schedule; ensure coverage is maintained within required ratio,
  • Oversee/supervise Program activities and field trips; ensure appropriate youth to staff ratio in accordance with contractual requirements,
  • Execute/oversee and adhere to established safety and security policies and procedures; conduct youth and property searches for unauthorized items,
  • De-escalate youth altercations and incidents, using authorized methods and notify leadership,
  • Establish effective interpersonal communication skills encouraging positive cooperation; and increasing Team Member’s successful and meaningful interactions with youth,
  • Plan and conduct regular staff meetings to include interactive open communication for the dissemination of information,
  • Provide on-going training and development opportunities for Team Members, to include continued development regarding effective communication with youth,
  • Provide constructive feedback and evaluate performance of direct reports for Team Member’s continued growth,
  • May act as liaison between internal and external stakeholders,
  • Participate in recruiting process.

Role requirements:

  • Bachelor’s Degree in Business Administration, Education or related field;
  • Minimum one (1) year supervisory experience, two (2) years preferred,
  • Minimum of one (1) year experience within an educational or youth service program, preferably working with troubled youth.

Perks and Benefits:

What we offer to our Team Members are: Growth Opportunities (we develop our leaders from within); Health Benefits to eligible full-time employees, Paid Holidays and PTO, Wellness Benefits (EAP, Health Coaching), Retirement Plans (yes more than 1) and more! Check out our website to learn more about what we offer! https://amikids.org/careers/#employee-benefits

What AMIkids employees say

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