Director Service Operations Jobs in Charleston, SC

Hyundai of Charleston is seeking a proven and driven Automotive Service Director to lead one of our high-volume import dealership service operations in the Charleston area. This is an exciting opportunity for a strong automotive leader to step into a busy, established shop with experienced advisors, skilled technicians, and the support of a growing, family-owned organization.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number-we support individual development, encourage advancement opportunities, and celebrate success stories across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you'll be joining a fast-paced organization with long-term career growth opportunities.

• High-volume, well-established import dealership

• Strong existing team of advisors and technicians

• Opportunity to influence culture, process improvements, and long-term growth

• Executive leadership support with autonomy to lead effectively

• Career growth within a growing multi-state automotive organization

• Aggressive compensation plan

• Free health insurance option available

• 401(k) with company match

• HSA company contributions

• Dental & vision insurance available

• Paid vacation, PTO, and holidays

• Career advancement opportunities-we promote from within

• Employee discounts on vehicles, parts & service

• Family-owned and operated culture

• Long-term career stability

• Supportive executive leadership team

As Automotive Service Director, you'll oversee the overall performance, culture, profitability, and daily operations of the service department while leading a team focused on delivering exceptional customer experiences.

• Lead all fixed operations within the service department from write-up through vehicle delivery

• Drive department profitability, efficiency, productivity, and overall operational performance

• Manage, mentor, develop, and motivate service advisors, technicians, and department staff

• Build a positive, accountability-driven culture focused on teamwork and performance

• Recruit, train, and retain top automotive talent

• Maintain and improve Customer Satisfaction Index (CSI) performance

• Ensure customers receive prompt, professional, and high-quality service experiences

• Partner with Parts, Sales, and leadership teams to create a seamless customer journey

• Resolve escalated customer concerns professionally and efficiently

• Optimize workflow, scheduling, and shop productivity in a high-volume environment

• Monitor department financial performance, expenses, and profitability metrics

• Utilize dealership systems such as CDK Global and Xtime to improve operational efficiency and customer communication

• Analyze reports, KPIs, and performance data to identify opportunities for growth and improvement

• Collaborate with OEM partners and executive leadership to drive innovation and department success

• Proven leadership experience within an automotive import dealership service department

• Strong track record of driving profitability, efficiency, and CSI performance

• Experience managing high-volume fixed operations environments

• Hands-on leadership style with the ability to motivate and develop teams

• Strong operational, organizational, and financial management skills

• Experience with CDK and Xtime preferred

• Ability to thrive in a fast-paced, growth-focused environment

• Passion for employee development, customer satisfaction, and operational excellence

• Professional communication and leadership presence

• Valid driver's license with clean driving record

• Must be authorized to work in the U.S. without sponsorship

• Must pass pre-employment background check, MVR, and drug screening

• Over 30 years of automotive success

• Family-owned and operated organization

• Promote-from-within culture with real leadership advancement opportunities

• Opportunity to work with some of the most respected automotive brands in the world

• Leadership team focused on long-term employee success and development

• Stable, growing organization with multi-state career opportunities

• Passionate about developing high-performing teams

• Experienced in high-volume service operations

• Focused on operational excellence and customer satisfaction

• Motivated to improve processes and drive profitability

• Looking for long-term growth with a respected automotive group

• Ready to make a meaningful impact within a people-first organization

This is more than a Service Director role-it's an opportunity to lead a successful operation, build a strong team culture, and grow your career with a company that values leadership, innovation, and employee success.

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.