ZipRecruiter

Log In

1

Director Service Operations Jobs in Kentucky (NOW HIRING)

DAS Technology

Titl e: Director of Operations Reports to: Senior Vice President, Operations Travel Required ... VP of Operations. * Oversee day-to-day service delivery, SLA adherence, and quality standards ...

New

Dsv Air & Sea SAU

Director, Operations Time Type: Full Time SUMMARY TheDirector of Operations provides overall ... Ensuresoperational excellence within and across our core services. Ensures operational excellence ...

Cox Insurance Associates, Inc.

$90K - $115K/yr

Director of Client Services Full Time Falcon Heights, MN, US 3 days ago Requisition ID: 1010 Salary ... What YOU are good at Building Structure and Scalable Service Operations * Designing and refining ...

SGS & Co

OPERATIONS DIRECTOR Position Summary The Operations Director is a key member of the site leadership ... Advise senior management and account managers on customer timing, delivery, and service ...

SBM

$180K - $200K/yr

Operations Director - NOW HIRING Compensation: $180,000-$200,000 per year Job Overview The ... but to exceed their service expectations resulting in the creation of complete Customer ...

Sunroad Enterprises

The Service Director is responsible for overseeing the service department of an automotive ... Oversee the day-to-day operations of the service department, including scheduling, workflow ...

UniGroup, Inc.

... service execution across multiple product lines. This role plays a key part in optimizing ... operational leadership. The Director partners closely with agents, Contract Truckmen, customers ...

New

Autumn Lake Healthcare

The Dietary Director will oversee daily food service operations, support and guide the dietary team, and help ensure residents receive quality meals in a welcoming and well-organized environment. At ...

BioFire Diagnostics

... Senior Director of Field Service Operations on tasks involving their assigned regional territory. The Senior Regional Service Manager must consistently deliver quality service in unison with ...

Urbangridco

This role serves as the primary operational leader internally and externally, interfacing with executive leadership, investors, partners, and third-party service providers. The Director, Operations ...

New York Racing Association

This position drives service excellence, maintains compliance with state regulations, manages tote ... Operational Oversight * Direct daily mutuel and cash services operations across NYRA's tracks ...

i3 Verticals, LLC

You will partner closely with Solution Architecture, Cybersecurity, and Service Operations to ... This is the Director's direct contribution to the organization's "Raising the Bar" commitment to ...

Public Consulting Group

... operations improvement firm that partners with health, education, and human services agencies to ... Highly self-motivated and directed. * Keen attention to detail. * Proven analytical and problem ...

Lutheran Church of Hope

Food Service: Logistical and fiscal oversight of inventory, operations, and hospitality aspects of ... Provided day-to-do leadership for ministry directors and coordinators in above departments ...

Mesa Labs, Inc.

$154K - $193K/yr

Eligible employees may receive four (4) weeks paid Care Giver leaveafter 1 year of service orin ... The Director of Operations serves as the senior operational leader for the site, responsible for ...

Arizona State University

Senior Director, Technology Operations & Service ExcellenceSkip to main content#Senior Director, Technology Operations & Service Excellence page is loaded## Senior Director, Technology Operations ...

Go Fish Digital

The Director of Operations will translate operational ambiguity into consistent cross-team systems ... You will not replace delivery leadership or own service strategy; rather, you will provide the ...

previous page

Showing results 41-60

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Kentucky

Director Service Operations information

See Kentucky salary details

$29.5K

$93.5K

$155.9K

How much do director service operations jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director service operations in Kentucky is $93,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $117,700.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Kentucky?

The most popular types of Service Operations jobs in Kentucky are:

What are popular job titles related to Director Service Operations jobs in Kentucky?

For Director Service Operations jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Kentucky look for?

The top searched job categories for Director Service Operations jobs in Kentucky are:

What cities in Kentucky are hiring for Director Service Operations jobs?

Cities in Kentucky with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,523 per year, or $45 per hour.

Director, Operations

On-site

DAS Technology
See more jobs at DAS Technologyexternal

Other

Posted 3 days ago

New

Job description

Title: Director of OperationsReports to: Senior Vice President, OperationsTravel Required: Ability to travel to various industry events as well as various DAS business trips will be required on an as needed basis.Position Location: Scottsdale, AZPosition Overview:

The Director of Operations is a full-time salaried position based in Scottsdale, AZ. This role serves as the critical operational layer between theSr.VP of Operations and the teams executing day-to-day client work,while also overseeingCo-Op and Project Management. The Director of Operationswill providedirect, hands-on ownership of team performance, career development, and service delivery across these functions, freeing theSr.VP to focus on strategic and executive-level priorities. The ideal candidate combines strong people-leadership instincts with the operational rigor to manage SLAs, quality standards, and cross-functional coordination in a fast-moving digital marketing agency environment.

Responsibilities:
  • Directly manage and develop team leads and individual contributors across Client Activation & Support, the Audit team, the Social/Content/Creative organization, Co-Op, and Project Management.
  • Serve as the primary escalation point for client activation, audit, and content execution issues, ensuringtimelyand effective resolution.
  • Own performance management, coaching, and career development planning for direct reports and their broader teams, including implementation of a consistent leveling and career-pathing framework.
  • Partner closely between in-office subject matter experts and the team executing tasks to ensure alignment across Content, Audit, and Client Activation & Support.
  • Work in close partnership with the Director, Growth & Performance marketing to ensure staffing support needs are met without requiring escalation to theSr.VP of Operations.
  • Oversee day-to-day service delivery, SLA adherence, and quality standards across Content, Client Activation & Support and the Audit team.
  • Lead organizational planning for the Content/Social team, including title consolidation, role definition, and career pathing.
  • Support and/or own recruiting efforts for open roles within scope of oversight, partnering with theSr.VP of Operations on strategy and prioritization.
  • Drive process improvement,documentationand intelligent use of AIacross teams, with particular attention to handoffs and cross-departmental workflows.
  • Monitor, analyze, and report on team performance metrics and KPIs to theSr.VP of Operations on a regularcadence.
  • Support the Manager, Operations in the rollout of expanded responsibilities, including vendor invoice management and Client Activation KPI reporting (turn times, client blockers, stalled accounts).
  • Manage transition plans for internal role changes and headcount actions, including onboardingnew team members as needed.
  • Participate in hiring decisions for open roles within span of control, including interviewing, assessment, and finalselectionrecommendations.
  • Foster a culture of accountability, quality, and professional growth across all teams under this role's oversight.
Qualifications:
  • Bachelor'sdegree in Business Administration, Operations Management, or a related field preferred.
  • 7-10+ years of experience in operations leadership, with a proventrack recordmanaging managers or team leads,not solely individual contributors.
  • Demonstrated experience overseeing multiple teams, including managing coordination between resources.
  • Experience in a digital marketing agency environment strongly preferred; automotive industry familiarity a plus.
  • Demonstrated ability to design or implement career pathing, leveling frameworks, and organizational structure for a growing or evolving team.
  • Strong performancemanagement, coaching, and conflict-resolution skills.
  • Experience with vendor management,contractor invoice oversighta plus.
  • Strong analytical skills, with comfort owning KPI and SLA reporting and translating data into action.
  • Exceptional communication skills across all levels, from front-line specialists to executive leadership.
  • Proven ability to manage competing priorities across multiple functional teams simultaneously.
#J-18808-Ljbffr

Apply