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Director Service Excellence Jobs in Springfield, MO

CoxHealth

Infection Prevention Director

Springfield, MO · On-site

CoxHealth has earned the following honors for workplace excellence: * Named one of Modern Health ... The IP Director is responsible for direct oversight of the Infection Prevention Services Department ...

Sun Tan City

Assistant Salon Director

Springfield, MO · On-site

$16/hr

The Assistant Salon Director helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This individual ...

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All JobsService Excellence JobsDirector Service Excellence JobsDirector Service Excellence Jobs in Springfield, MO

Director Service Excellence information

See Springfield, MO salary details

$31.8K

$83.8K

$159.2K

How much do director service excellence jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director service excellence in Springfield, MO is $83,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $100,100.00 per year, depending on experience, location, and employer.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.
What job categories do people searching Director Service Excellence jobs in Springfield, MO look for? The top searched job categories for Director Service Excellence jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Director Service Excellence jobs? Cities near Springfield, MO with the most Director Service Excellence job openings:
Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $83,752 per year, or $40.3 per hour.

Infection Prevention Director

CoxHealth

Springfield, MO

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

CoxHealth rating

6.7

Company rating: 6.7 out of 10

Based on 235 frontline employees who took The Breakroom Quiz

531st of 887 rated healthcare providers

Job description

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department:

1658 Infection Prevention

Scheduled Weekly Hours:

40

Hours:

8:00 AM - 5:00 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare’s Best Places to work five times.

  • Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. 

  • Acknowledged by Forbes as one of the Best Employers for New Grads.

  • Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)  

  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The Infection Prevention (IP) Director is responsible for the Infection Prevention Program within the CoxHealth scope of service as outlined in the Infection Prevention Plan. The program is designed to protect the overall health of patients, families, visitors, staff (paid or volunteer) and physicians who visit or work in one of our CoxHealth locations. The IP Director is responsible for direct oversight of the Infection Prevention Services Department and all epidemiological activities.Education: ▪ Required: Bachelor’s degree in Nursing, Epidemiology, or Public Health ▪ Preferred: Master’s degree or higher in leadership or Healthcare administrationExperience: ▪ Required: 3-5 years’ experience in Healthcare ▪ Preferred: 2 years of supervisory experience ▪ Preferred: 3-5 years' experience in Infection PreventionSkills: ▪ Leadership and team development ▪ Data analysis ▪ Communication ▪ Healthcare systems, patient care, infectious disease, asepsis, microbiology, and public health practices ▪ Regulatory and Quality Improvement ▪ Infection Control Risk Assessments ▪ Policy DevelopmentLicensure/Certification/Registration: ▪ Required: Registered Nurse active in the state of Missouri  ▪ Preferred: Certification in Infection Control (CIC)

What CoxHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

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